Par Pharmaceutical Companies Assistant Manager Interview Questions and Answers

SLAs (Service Level Agreements) and KPIs (Key Performance Indicators) are metrics used to measure performance and quality of service.

• SLAs are agreements between a service provider and a customer that define the level of service expected.

• KPIs are specific metrics used to evaluate the performance of an individual, team, or organization.

• In my current role, applicable SLAs may include response time to customer inquiries, r...read more

Different types of SLAs or KPIs applicable for a Call center MICC team

• Average Speed of Answer (ASA)

• First Call Resolution (FCR)

• Service Level Agreement (SLA)

• Customer Satisfaction Score (CSAT)

• Abandonment Rate

• Average Handle Time (AHT)

I have a strong understanding of audits, including their purpose, process, and importance in ensuring compliance and accuracy.

• Audits are systematic examinations of financial records, processes, or procedures to ensure accuracy and compliance.

• They are conducted by internal or external auditors to identify errors, fraud, or areas for improvement.

• Audits can be financial audits, operational audits, compliance audits, or in...read more

Analytics is crucial for making data-driven decisions and improving business performance.

• Analytics helps in identifying trends and patterns in data.

• It enables businesses to make informed decisions based on data insights.

• Analytics can be used to optimize processes and improve efficiency.

• Examples: Using sales analytics to identify top-performing products, using customer analytics to personalize marketing strategies.

Safety measures for reactors include emergency shutdown systems, containment structures, and regular inspections.

• Emergency shutdown systems are in place to quickly stop the reactor in case of an emergency.

• Containment structures are designed to prevent the release of radioactive materials in case of a reactor accident.

• Regular inspections and maintenance help ensure the safe operation of the reactor.

• Proper training for s...read more

Qualification threshold refers to the minimum level of education, experience or skills required for a particular job or position.

• It is the minimum requirement for a job or position

• It can include education, experience, skills or certifications

• It is used to screen and filter job applicants

• It varies depending on the job or position

• For example, a job may require a bachelor's degree and 3 years of experience