Padmini VNA Mechatronics Customer Quality Engineer Interview Questions and Answers

To close customer complaints, actively listen to their concerns, empathize with their frustrations, offer a solution or compensation, and follow up to ensure satisfaction.

• Listen attentively to the customer's complaint

• Empathize with their frustrations and acknowledge their feelings

• Offer a solution or compensation to resolve the issue

• Follow up with the customer to ensure their satisfaction

To resolve the issue, identify the root cause, develop a plan, and implement solutions.

• Identify the root cause of the issue

• Develop a plan to address the issue

• Implement solutions based on the plan

• Monitor and evaluate the effectiveness of the solutions

• Make necessary adjustments if needed

VA is value analysis, while VE is value engineering. Both are cost-saving techniques used in product development.

• VA is a systematic review of a product's components and functions to identify areas where cost can be reduced without affecting performance.

• VE is a more comprehensive approach that involves rethinking the entire product design to achieve cost savings while improving performance.

• VA is typically used in the ea...read more

The cost of plastic molding components can be calculated by considering factors such as material cost, tooling cost, labor cost, and overhead cost.

• Determine the material cost per unit of the component

• Calculate the tooling cost, which includes the cost of the mold and any necessary equipment

• Factor in the labor cost, which includes the cost of operating the molding machine and any necessary labor for finishing and assemb...read more

Polymers are large molecules made up of repeating units called monomers. They have a wide range of applications in various fields.

• Polyethylene

• Polypropylene

• Polyvinyl chloride

• Polystyrene

• Polyester

• Polyurethane

• Nylon

• Teflon

• Silicone

• Rubber

SAP is an enterprise resource planning software used for managing business operations and customer relations.

• SAP stands for Systems, Applications, and Products in Data Processing

• It is used by companies to manage their business operations such as finance, sales, procurement, and inventory management

• SAP also offers customer relationship management (CRM) software to manage interactions with customers

• It is widely used in i...read more

I use various Tcodes depending on the task at hand.

• For material master data maintenance, I use MM01, MM02, and MM03.

• For purchase order creation and maintenance, I use ME21N and ME22N.

• For inventory management, I use MIGO and MB51.

• For production planning, I use MD61 and MD04.

• For quality management, I use QA32 and QE51.

• For sales and distribution, I use VA01, VA02, and VA03.

To punch production in SAP, follow these steps:

• Create a production order in SAP

• Release the production order

• Confirm the production order

• Perform goods receipt for the production order

• Perform goods issue for the production order