100+ Icube Human Capital Solutions Interview Questions and Answers

iTr stands for Intelligent Ticket Routing.

• iTr is a system used in customer relationship management to efficiently route customer support tickets to the appropriate agents or departments.

• It uses intelligent algorithms and rules to automatically assign tickets based on factors like agent availability, expertise, and workload.

• iTr helps streamline ticket management, reduce response times, and improve customer satisfaction.

• For example, if a customer submits a ticket regarding a te...read more

TDS stands for Tax Deducted at Source.

• TDS is a system introduced by the Indian government to collect taxes at the source of income.

• It is a method of deducting tax from payments made to individuals or companies.

• The person or entity making the payment is responsible for deducting the tax and depositing it with the government.

• TDS is applicable to various types of income such as salaries, interest, rent, commission, etc.

• The deducted tax amount is then credited to the account of t...read more