Open Systems Engineer- Customer Support Interview Questions and Answers

Q1. Self introduction
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Q2. Explain about anything
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I will explain the process of troubleshooting a technical issue.
• Identify the issue reported by the customer

• Ask relevant questions to gather more information

• Research possible solutions

• Implement the solution and test it

• Follow up with the customer to ensure the issue is resolved
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Q1. Past experiences
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Q1. Don't wish to put here
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Q1. Don't wish to put here
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They have provided their structure based inquiry, I have given right answered according to my knowledge.

Q1. Tranning knowledge like HR policy, process knowledge, excell knowledge, LCD matrix, project knowledge, Customer management knowledge, CRM knowledge (understanding & how to handle their own application)
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Q1. Tell me about yourself
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Q1. Tell me about yourself
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I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.
• 5 years of experience in customer care

• Skilled in resolving customer issues

• Strong focus on providing exceptional service

• Empathetic and dedicated approach

• Excellent communication skills
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Q2. How you'll handle an angry customer
Ans. 
Listen actively, empathize, apologize, offer solutions, and follow up.
• Listen to the customer's concerns without interrupting

• Empathize with their frustration and apologize for the inconvenience

• Offer solutions to address their issue and make things right

• Follow up to ensure the problem has been resolved to their satisfaction
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Q1. Self introduction with confidence
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Q2. Tell me about networking IT support
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Networking IT support involves providing technical assistance to users with network-related issues.
• Diagnosing and resolving network connectivity issues

• Configuring network devices such as routers and switches

• Monitoring network performance and identifying potential issues

• Providing remote support to users

• Collaborating with other IT professionals to maintain network security

• Training users on network best practices

• Staying u...read more
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Q1. Answer the questions for customer
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Q1. How do you handle the customer with high temper
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Q1. Follow the instructions give me
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