NTT DATA, Inc. Senior Help Desk Associate Interview Questions and Answers

Shared mailbox is used for multiple users to access and manage emails, while distribution list is used to send emails to a group of recipients.

• Shared mailbox allows multiple users to access and manage emails in a single mailbox.

• Distribution list is used to send emails to a group of recipients by using a single email address.

• Shared mailbox is typically used for collaboration within a team or department.

• Distribution list...read more

A VPN, or Virtual Private Network, is a secure connection that allows users to access the internet privately and securely.

• Creates a secure encrypted connection over a less secure network, such as the internet

• Helps protect sensitive data and online privacy

• Allows users to access restricted websites or content

• Commonly used by remote workers to securely connect to their company's network

Seeking new challenges and growth opportunities in a different environment.

• Desire for new challenges and growth opportunities

• Interest in expanding skill set and knowledge

• Seeking a change in work environment or company culture

I will remain calm, empathize with the user, actively listen to their concerns, and work towards finding a solution.

• Remain calm and composed

• Empathize with the user's frustration

• Actively listen to their concerns

• Work towards finding a solution

• Offer alternative solutions if necessary