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NTT DATA, Inc. Senior Help Desk Associate Interview Questions and Answers

Updated 9 Jan 2025

NTT DATA, Inc. Senior Help Desk Associate Interview Experiences

1 interview found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Jul 2024. There were 3 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Looking for job change
  • Q2. Current and expected CTC
Round 2 - Technical 

(2 Questions)

  • Q1. Diff between shared mail box and distribution list
  • Ans. 

    Shared mailbox is used for multiple users to access and manage emails, while distribution list is used to send emails to a group of recipients.

    • Shared mailbox allows multiple users to access and manage emails in a single mailbox.

    • Distribution list is used to send emails to a group of recipients by using a single email address.

    • Shared mailbox is typically used for collaboration within a team or department.

    • Distribution list...

  • Answered by AI
  • Q2. What is VPN
  • Ans. 

    A VPN, or Virtual Private Network, is a secure connection that allows users to access the internet privately and securely.

    • Creates a secure encrypted connection over a less secure network, such as the internet

    • Helps protect sensitive data and online privacy

    • Allows users to access restricted websites or content

    • Commonly used by remote workers to securely connect to their company's network

  • Answered by AI
Round 3 - Technical 

(3 Questions)

  • Q1. Why you want to do job change
  • Ans. 

    Seeking new challenges and growth opportunities in a different environment.

    • Desire for new challenges and growth opportunities

    • Interest in expanding skill set and knowledge

    • Seeking a change in work environment or company culture

  • Answered by AI
  • Q2. How will you handle frustrated user answer from your experience
  • Ans. 

    I will remain calm, empathize with the user, actively listen to their concerns, and work towards finding a solution.

    • Remain calm and composed

    • Empathize with the user's frustration

    • Actively listen to their concerns

    • Work towards finding a solution

    • Offer alternative solutions if necessary

  • Answered by AI
  • Q3. What are your strengths and they will ask a question from that you need to answer from your experience

Interview Preparation Tips

Interview preparation tips for other job seekers - Please prepare a detailed explanation of your daily work routine and the tools that you utilize.

Interview questions from similar companies

I applied via Company Website and was interviewed before Dec 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Questions on Java,SQL,some trending technologies(IOT,Big data),pattern questions, programming questions with different approaches.

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare basics of DSA, have knowledge about the databases, some common dml ,ddl statements, programming knowledge of a particular language like C,Java, python,etc...have good command on oops concepts... little bit of frameworks knowledge will also help

I applied via Newspaper Ad and was interviewed before Jun 2021. There were 3 interview rounds.

Round 1 - Aptitude Test 
Round 2 - Technical 

(1 Question)

  • Q1. Basic questions of java.
Round 3 - HR 

(1 Question)

  • Q1. Intro and other hr related questions.

Interview Preparation Tips

Interview preparation tips for other job seekers - Cover the basic questions regarding the programming language.

I applied via Referral and was interviewed before Apr 2021. There were 2 interview rounds.

Round 1 - Aptitude Test 

Puzzles, Psychometric Test

Round 2 - One-on-one 

(1 Question)

  • Q1. Some water in 3 Jars question, you had to measure out 5L correctly

Interview Preparation Tips

Interview preparation tips for other job seekers - Make the interview interactive, I got this input from another Senior. Before i went into the interview room the volunteers were telling all those who goes into Room No 1 is screwed. I was praying i don't get room no 1. But fortunately for me I got room no 1 because when the interviewer gave me the puzzle and handed over pen and paper he went back to relax his posture and when i explained i will fill the 5L Jar first, he immediately came forward to listen to me, at that moment i knew i got the job because i felt the previous candidates never made their interview interactive and that's why he went back to relax his posture.

I applied via Company Website and was interviewed before Jun 2021. There were 2 interview rounds.

Round 1 - Aptitude Test 

First round was coding as well as aptitude done together went well I guess focusing on codes helps a lot.

Round 2 - Technical 

(1 Question)

  • Q1. 2nd round included tr and mr round went quite enegritic

Interview Preparation Tips

Interview preparation tips for other job seekers - Resume skills matters a lot don't fill resume the technologies you don't even aware of

I was interviewed before Jun 2016.

Interview Questionnaire 

4 Questions

  • Q1. Tell me something about yourself
  • Ans. 

    I am a passionate software developer with 5 years of experience in web development and a strong background in computer science.

    • 5 years of experience in web development

    • Strong background in computer science

    • Passionate about software development

  • Answered by AI
  • Q2. Questions related to project I have worked on during college days
  • Q3. Core Java concepts
  • Q4. Why do you use two mobile numbers
  • Ans. 

    To separate personal and professional calls, and to ensure availability and accessibility.

    • Separate personal and professional calls

    • Ensure availability and accessibility

    • Maintain work-life balance

    • Avoid mixing personal and work-related contacts

  • Answered by AI

Interview Preparation Tips

Round: Test
Total Questions: 60

College Name: Watumull Institute Of Electronics Engineering And Computer Technology ( WIEECT )

I was interviewed in Sep 2016.

Interview Questionnaire 

3 Questions

  • Q1. Tell me about yourself
  • Ans. 

    I am a passionate software developer with experience in Java, Python, and web development.

    • Experienced in Java, Python, and web development technologies

    • Strong problem-solving skills and ability to work in a team

    • Completed multiple projects including a web-based inventory management system

  • Answered by AI
  • Q2. Simple coding questions..Basically pattern.
  • Q3. And also they will ask about your projects.

Interview Preparation Tips

Round: Test
Experience: 60 multiple choice questions so have to manage time carefully.
Tips: Have to give equal importance to all the sections..So try to do well in all section.
Duration: 1 hour 30 minutes
Total Questions: 60

Round: Technical + HR Interview
Experience: Don't panic...Only write those things that you know in your resume.

Skills: Smart Coding
College Name: Jaypee Institute Of Information Technology, Noida

I was interviewed in May 2017.

Interview Preparation Tips

Round: Test
Total Questions: 20

Round: Group Discussion
Duration: 1 hour

Skills: Coding Skills And Knowledge On Data Structures

I was interviewed in Jun 2017.

Interview Preparation Tips

Round: Test
Duration: 1 hour 30 minutes

Skills: Engineering Basics

I was interviewed in May 2017.

Interview Preparation Tips

Round: Group Discussion
Duration: 7 hours

College Name: Andhra university
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NTT DATA, Inc. Interview FAQs

How many rounds are there in NTT DATA, Inc. Senior Help Desk Associate interview?
NTT DATA, Inc. interview process usually has 3 rounds. The most common rounds in the NTT DATA, Inc. interview process are Technical and HR.
How to prepare for NTT DATA, Inc. Senior Help Desk Associate interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at NTT DATA, Inc.. The most common topics and skills that interviewers at NTT DATA, Inc. expect are Helpdesk, Information Technology, Technical Support, Troubleshooting and Networking.
What are the top questions asked in NTT DATA, Inc. Senior Help Desk Associate interview?

Some of the top questions asked at the NTT DATA, Inc. Senior Help Desk Associate interview -

  1. Diff between shared mail box and distribution l...read more
  2. What is ...read more
  3. Current and expected ...read more

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NTT DATA, Inc. Senior Help Desk Associate Interview Process

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Excellent
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NTT DATA, Inc. Senior Help Desk Associate Salary
based on 141 salaries
₹3 L/yr - ₹6.5 L/yr
At par with the average Senior Help Desk Associate Salary in India
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NTT DATA, Inc. Senior Help Desk Associate Reviews and Ratings

based on 14 reviews

3.7/5

Rating in categories

3.8

Skill development

2.8

Work-life balance

3.3

Salary

4.4

Job security

3.0

Company culture

2.6

Promotions

3.5

Work satisfaction

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