NTT Data Information Processing Services Senior Help Desk Associate Interview Questions and Answers

Have to talk for 2 min in any of the given topics example Tel about your role model ,what pandemic tought u etc

Q1. How to change clock time
Ans. 
To change clock time, go to settings and select date and time. Adjust the time as needed.
• Open settings

• Select date and time

• Adjust time as needed

• Save changes
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Q2. How to find ip address of the website
Ans. 
To find the IP address of a website, use the command prompt or a website like WhatIsMyIPAddress.com.
• Open the command prompt and type 'ping website.com' to get the IP address

• Use a website like WhatIsMyIPAddress.com to find the IP address

• IP addresses can change, so it's important to check periodically
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Q3. And genral technical interview questions
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Q1. What are your salary expectations?
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Q2. What is your family background?
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Q3. Share details of your previous job.
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Q4. Tell me about yourself.
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Favorite color and the reason

Q1. Itil certification will be good
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Q1. Are you comfortable in Moving to Bangalore? Salary expectation? Are you comfortable with night shift?
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Q1. What is AD? What is Bitlocker? What is SCCM?
Ans. 
AD stands for Active Directory, a directory service developed by Microsoft for managing network resources.
• AD is used to store information about network objects such as users, computers, and groups.

• It provides centralized authentication and authorization services for network resources.

• AD uses a hierarchical structure with domains, trees, and forests.

• It allows administrators to manage and control access to resources in a...read more
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Q2. You can find on google.
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Q3. What is Multi Factor Authentication?
Ans. 
Multi Factor Authentication is a security process that requires users to provide two or more forms of identification to access a system.
• It adds an extra layer of security to prevent unauthorized access

• Examples include using a password and a fingerprint scan or a security token and a PIN

• It can be used for online banking, email, and other sensitive accounts
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Q4. What is outlook? Explain some basic feature and how to open this in safe mode?
Ans. 
Outlook is a personal information manager from Microsoft. It is used for email, calendar, task management, and contacts.
• Outlook is used for email communication, scheduling appointments, managing tasks, and storing contacts.

• It has a user-friendly interface with customizable features.

• Outlook can be opened in safe mode by holding down the CTRL key while clicking on the Outlook icon.

• Safe mode is useful for troubleshooting ...read more
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It was to check communications

Q1. BSOD Troubleshooting
Ans. 
BSOD troubleshooting involves identifying the cause of the error and taking appropriate action.
• Check for recently installed hardware or software

• Run a virus scan

• Check for driver updates

• Check for overheating

• Use system restore

• Check hardware components

• Analyze dump files

• Reinstall operating system if necessary
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Q2. VPN Troubleshooting, Outlook shared mailbox and Distribution List,
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Q3. Active Directory defination
Ans. 
Active Directory is a directory service that stores information about objects on a network.
• It is used to manage users, computers, and other network resources

• It provides authentication and authorization services

• It uses a hierarchical structure to organize objects

• It can be accessed and managed through the Active Directory Users and Computers console

• Examples of objects stored in Active Directory include user accounts, gro
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Q4. Ethernet and internet
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Q5. Router and switches difference
Ans. 
Routers connect different networks while switches connect devices within a network.
• Routers operate at the network layer of the OSI model while switches operate at the data link layer.

• Routers use routing tables to determine the best path for data to travel between networks while switches use MAC addresses to direct data within a network.

• Routers can connect networks with different protocols while switches cannot.

• Examples...read more
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Q6. IP address and DNS meaning
Ans. 
IP address is a unique identifier assigned to devices on a network. DNS translates domain names to IP addresses.
• IP address stands for Internet Protocol address and is a numerical label assigned to each device connected to a network

• DNS stands for Domain Name System and is responsible for translating domain names into IP addresses

• IP addresses are necessary for devices to communicate with each other on a network

• DNS helps ...read more
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Q1. Are you comfortable in Moving to Bangalore? Salary expectation? Are you comfortable with night shift?
Add your answer

Q1. What is AD? What is Bitlocker? What is SCCM?
Ans. 
AD stands for Active Directory, a directory service developed by Microsoft for managing network resources.
• AD is used to store information about network objects such as users, computers, and groups.

• It provides centralized authentication and authorization services for network resources.

• AD uses a hierarchical structure with domains, trees, and forests.

• It allows administrators to manage and control access to resources in a...read more
Answered by AI
Add your answer
Q2. You can find on google.
Add your answer
Q3. What is Multi Factor Authentication?
Ans. 
Multi Factor Authentication is a security process that requires users to provide two or more forms of identification to access a system.
• It adds an extra layer of security to prevent unauthorized access

• Examples include using a password and a fingerprint scan or a security token and a PIN

• It can be used for online banking, email, and other sensitive accounts
Answered by AI
Add your answer
Q4. What is outlook? Explain some basic feature and how to open this in safe mode?
Ans. 
Outlook is a personal information manager from Microsoft. It is used for email, calendar, task management, and contacts.
• Outlook is used for email communication, scheduling appointments, managing tasks, and storing contacts.

• It has a user-friendly interface with customizable features.

• Outlook can be opened in safe mode by holding down the CTRL key while clicking on the Outlook icon.

• Safe mode is useful for troubleshooting ...read more
Answered by AI
Add your answer

Q1. Talk about any topic for 2 mins
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Q1. Technical questions about outlook, VPN, Lan issues
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Q1. Salary discussion and about the docs to be submitted
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Q2. Salary expectations and about the documenta to submit
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Q1. What is ip address , different types of ip
Ans. 
An IP address is a unique identifier assigned to devices on a network. There are two types of IP addresses: IPv4 and IPv6.
• IP stands for Internet Protocol

• IPv4 addresses are 32-bit and expressed in dotted decimal notation (e.g. 192.168.0.1)

• IPv6 addresses are 128-bit and expressed in hexadecimal notation (e.g. 2001:0db8:85a3:0000:0000:8a2e:0370:7334)

• Private IP addresses are used within a local network and are not accessib...read more
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They will give you a random topic and you have to speak about it

Q1. What is an IP address.?
Ans. 
An IP address is a unique numerical identifier assigned to every device connected to the internet.
• IP stands for Internet Protocol

• It consists of four sets of numbers separated by dots

• Each set can range from 0 to 255

• Example: 192.168.1.1 is an IP address

• It allows devices to communicate with each other over the internet
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Q2. How to sync your device?
Ans. 
Syncing a device involves connecting it to a computer or cloud service to transfer data and updates.
• Connect the device to a computer or cloud service

• Select the option to sync data or updates

• Wait for the process to complete

• Ensure the device is properly connected and has enough storage space

• Examples: syncing an iPhone with iTunes, syncing a Fitbit with the Fitbit app
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