NTT DATA, Inc. Senior Help Desk Associate Interview Questions and Answers

Medium level questions

To improve communication skills

Topics : About your hobbies, COVID 19, Fast Food culture, Online education Boon or Bane

Q1. Basics about Computers such as ip address, Task manager, Device Manager, Ram & Rom and some scenario based questions related to service desk / tech support
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Q2. 1. What are the different types of ip address 2. What is Static and Dynamic IP address 3. What is incident management
Ans. 
This question covers IP address types, static and dynamic IP addresses, and incident management.
• Different types of IP addresses include IPv4 and IPv6

• Static IP addresses are manually assigned and do not change, while dynamic IP addresses are assigned by a DHCP server and can change

• Incident management is the process of identifying, analyzing, and resolving IT incidents to minimize their impact on business operations
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Q1. As a experience what you have done in your previous company tell me about your roles and responsibilities
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Q1. Basic Technical interview question regarding laptop and desktops
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Q2. Why we use Ping command
Ans. 
Ping command is used to test the reachability of a host on an IP network.
• Ping command sends ICMP echo request packets to the target host

• It waits for ICMP echo reply packets to confirm the host's availability

• Ping command helps in troubleshooting network connectivity issues

• It can also be used to measure round-trip time between the source and target host
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Q3. Difference between ipv4vand ipv6
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IPv4 uses 32-bit addresses while IPv6 uses 128-bit addresses.
• IPv4 addresses are written in decimal format (e.g. 192.168.1.1) while IPv6 addresses are written in hexadecimal format (e.g. 2001:0db8:85a3:0000:0000:8a2e:0370:7334).

• IPv4 supports around 4.3 billion unique addresses while IPv6 supports an astronomical number of unique addresses.

• IPv4 has a header length of 20 bytes while IPv6 has a fixed header length of 40 by...read more
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Q4. Outlook file corrupted or not opening
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Q1. Salary and other elated
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Favorite color and the reason

Q1. Itil certification will be good
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Q1. Are you comfortable in Moving to Bangalore? Salary expectation? Are you comfortable with night shift?
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Q1. What is AD? What is Bitlocker? What is SCCM?
Ans. 
AD stands for Active Directory, a directory service developed by Microsoft for managing network resources.
• AD is used to store information about network objects such as users, computers, and groups.

• It provides centralized authentication and authorization services for network resources.

• AD uses a hierarchical structure with domains, trees, and forests.

• It allows administrators to manage and control access to resources in a...read more
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Q2. You can find on google.
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Q3. What is Multi Factor Authentication?
Ans. 
Multi Factor Authentication is a security process that requires users to provide two or more forms of identification to access a system.
• It adds an extra layer of security to prevent unauthorized access

• Examples include using a password and a fingerprint scan or a security token and a PIN

• It can be used for online banking, email, and other sensitive accounts
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Q4. What is outlook? Explain some basic feature and how to open this in safe mode?
Ans. 
Outlook is a personal information manager from Microsoft. It is used for email, calendar, task management, and contacts.
• Outlook is used for email communication, scheduling appointments, managing tasks, and storing contacts.

• It has a user-friendly interface with customizable features.

• Outlook can be opened in safe mode by holding down the CTRL key while clicking on the Outlook icon.

• Safe mode is useful for troubleshooting ...read more
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Q1. Basic of computer
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Q1. Salary related queries
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Q1. No question introduction testing communication and behaviour
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