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NTT DATA, Inc. Senior Help Desk Associate Interview Questions and Answers

Updated 9 Jan 2025

NTT DATA, Inc. Senior Help Desk Associate Interview Experiences

1 interview found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Jul 2024. There were 3 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Looking for job change
  • Q2. Current and expected CTC
Round 2 - Technical 

(2 Questions)

  • Q1. Diff between shared mail box and distribution list
  • Ans. 

    Shared mailbox is used for multiple users to access and manage emails, while distribution list is used to send emails to a group of recipients.

    • Shared mailbox allows multiple users to access and manage emails in a single mailbox.

    • Distribution list is used to send emails to a group of recipients by using a single email address.

    • Shared mailbox is typically used for collaboration within a team or department.

    • Distribution list...

  • Answered by AI
  • Q2. What is VPN
  • Ans. 

    A VPN, or Virtual Private Network, is a secure connection that allows users to access the internet privately and securely.

    • Creates a secure encrypted connection over a less secure network, such as the internet

    • Helps protect sensitive data and online privacy

    • Allows users to access restricted websites or content

    • Commonly used by remote workers to securely connect to their company's network

  • Answered by AI
Round 3 - Technical 

(3 Questions)

  • Q1. Why you want to do job change
  • Ans. 

    Seeking new challenges and growth opportunities in a different environment.

    • Desire for new challenges and growth opportunities

    • Interest in expanding skill set and knowledge

    • Seeking a change in work environment or company culture

  • Answered by AI
  • Q2. How will you handle frustrated user answer from your experience
  • Ans. 

    I will remain calm, empathize with the user, actively listen to their concerns, and work towards finding a solution.

    • Remain calm and composed

    • Empathize with the user's frustration

    • Actively listen to their concerns

    • Work towards finding a solution

    • Offer alternative solutions if necessary

  • Answered by AI
  • Q3. What are your strengths and they will ask a question from that you need to answer from your experience

Interview Preparation Tips

Interview preparation tips for other job seekers - Please prepare a detailed explanation of your daily work routine and the tools that you utilize.

Interview questions from similar companies

I applied via Walk-in and was interviewed before Apr 2020. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. What is Excel what is vlookup what is your strength and weakness

Interview Preparation Tips

Interview preparation tips for other job seekers - Be honest and bold

I applied via Naukri.com and was interviewed in Jul 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. SOLID principals, oops, c# basics, SQL server, azure, design pattern

Interview Preparation Tips

Interview preparation tips for other job seekers - Clear basics of oops and design pattern

I applied via Job Portal and was interviewed before Apr 2021. There was 1 interview round.

Round 1 - Technical 

(1 Question)

  • Q1. Solid principles in c#
  • Ans. 

    Solid principles are a set of design principles for writing maintainable and scalable code in C#.

    • Single Responsibility Principle (SRP) - a class should have only one reason to change

    • Open/Closed Principle (OCP) - a class should be open for extension but closed for modification

    • Liskov Substitution Principle (LSP) - derived classes should be substitutable for their base classes

    • Interface Segregation Principle (ISP) - client...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - good company for freshers as well as beginners

Skills evaluated in this interview

Interview Questionnaire 

1 Question

  • Q1. HTML, CSS, BOOTSTRAP, PHP. SQL

I applied via Campus Placement and was interviewed before Jun 2020. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Simple program
  • Q2. I wrote a simple program in C

Interview Preparation Tips

Interview preparation tips for other job seekers - Be bold and confident

I applied via Naukri.com and was interviewed before Nov 2020. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Toefl score
  • Q2. Ielts score

Interview Preparation Tips

Interview preparation tips for other job seekers - easy to crack. good work atmosphere.

I applied via Walk-in and was interviewed before May 2019. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. About yr self, dream, why choose company, happy moment in your life, inspiration person, Apitutude test

Interview Preparation Tips

Interview preparation tips for other job seekers - Really amazing experience, I working with Infosys last 18 month I learned different different training ,team work process knowledge and other skills I am proud be part of Infosys.

I applied via Walk-in and was interviewed before Feb 2021. There were 2 interview rounds.

Round 1 - Aptitude Test 

No

Round 2 - HR 

(1 Question)

  • Q1. Tell me about yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - Check all the review and think accordingly.

I applied via Company Website and was interviewed in Oct 2018. There was 0 interview round.

Interview Preparation Tips

General Tips: This interview was a technical one but was majorly a stress test. It lasted for about 1 hour 10 minutes. The interviewer wanted to test both my knowledge and communication skills. Most of the questions asked to me were related to my B.Tech curriculum i.e. computer science related topics. He stressed a lot on the basics related to my project topic. Luckily I was able to answer most of the questions correctly. I tried to answer each question with examples and also used props on the table (like pens, paperweights, pen stands etc.) to explain my theories. It was my first offcampus interview, and I think I did pretty well for a fresher.
You need to stay calm and should apply presence of mind. Please go through the job description thoroughly word-by-word and recheck your resume to ensure that you are a best-fit for the position.
Skills: Communication, Body Language, Problem Solving, Leadership, Presentation Skills
Duration: <1 week

NTT DATA, Inc. Interview FAQs

How many rounds are there in NTT DATA, Inc. Senior Help Desk Associate interview?
NTT DATA, Inc. interview process usually has 3 rounds. The most common rounds in the NTT DATA, Inc. interview process are Technical and HR.
How to prepare for NTT DATA, Inc. Senior Help Desk Associate interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at NTT DATA, Inc.. The most common topics and skills that interviewers at NTT DATA, Inc. expect are Helpdesk, Information Technology, Technical Support, Troubleshooting and Networking.
What are the top questions asked in NTT DATA, Inc. Senior Help Desk Associate interview?

Some of the top questions asked at the NTT DATA, Inc. Senior Help Desk Associate interview -

  1. Diff between shared mail box and distribution l...read more
  2. What is ...read more
  3. Current and expected ...read more

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NTT DATA, Inc. Senior Help Desk Associate Interview Process

based on 1 interview

Interview experience

5
  
Excellent
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NTT DATA, Inc. Senior Help Desk Associate Salary
based on 141 salaries
₹3 L/yr - ₹6.5 L/yr
At par with the average Senior Help Desk Associate Salary in India
View more details

NTT DATA, Inc. Senior Help Desk Associate Reviews and Ratings

based on 14 reviews

3.7/5

Rating in categories

3.8

Skill development

2.8

Work-life balance

3.3

Salary

4.4

Job security

3.0

Company culture

2.6

Promotions

3.5

Work satisfaction

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