Senior Help Desk Associate

filter-iconFilter interviews by

Senior Help Desk Associate Interview Questions and Answers

Updated 9 Jan 2025

Popular Companies

Q1. What is outlook? Explain some basic feature and how to open this in safe mode?

Ans.

Outlook is a personal information manager from Microsoft. It is used for email, calendar, task management, and contacts.

  • Outlook is used for email communication, scheduling appointments, managing tasks, and storing contacts.

  • It has a user-friendly interface with customizable features.

  • Outlook can be opened in safe mode by holding down the CTRL key while clicking on the Outlook icon.

  • Safe mode is useful for troubleshooting issues with Outlook, as it disables any add-ins or customi...read more

Q2. What is AD? What is Bitlocker? What is SCCM?

Ans.

AD stands for Active Directory, a directory service developed by Microsoft for managing network resources.

  • AD is used to store information about network objects such as users, computers, and groups.

  • It provides centralized authentication and authorization services for network resources.

  • AD uses a hierarchical structure with domains, trees, and forests.

  • It allows administrators to manage and control access to resources in a network environment.

  • Examples of AD tasks include user acc...read more

Senior Help Desk Associate Interview Questions and Answers for Freshers

illustration image

Q3. What is Multi Factor Authentication?

Ans.

Multi Factor Authentication is a security process that requires users to provide two or more forms of identification to access a system.

  • It adds an extra layer of security to prevent unauthorized access

  • Examples include using a password and a fingerprint scan or a security token and a PIN

  • It can be used for online banking, email, and other sensitive accounts

Q4. Diff between shared mail box and distribution list

Ans.

Shared mailbox is used for multiple users to access and manage emails, while distribution list is used to send emails to a group of recipients.

  • Shared mailbox allows multiple users to access and manage emails in a single mailbox.

  • Distribution list is used to send emails to a group of recipients by using a single email address.

  • Shared mailbox is typically used for collaboration within a team or department.

  • Distribution list is commonly used for sending announcements or updates to ...read more

Are these interview questions helpful?

Q5. What is VPN

Ans.

A VPN, or Virtual Private Network, is a secure connection that allows users to access the internet privately and securely.

  • Creates a secure encrypted connection over a less secure network, such as the internet

  • Helps protect sensitive data and online privacy

  • Allows users to access restricted websites or content

  • Commonly used by remote workers to securely connect to their company's network

Senior Help Desk Associate Jobs

AES Oracle HCM Core HR/Oracle Recruitg Cloud/Helpdesk Senior Associate 6-10 years
Pricewaterhouse Coopers Private Limited
3.4
Bangalore / Bengaluru
Interview Tips & Stories
Ace your next interview with expert advice and inspiring stories

Interview experiences of popular companies

3.9
 • 616 Interviews
4.0
 • 114 Interviews
View all

Calculate your in-hand salary

Confused about how your in-hand salary is calculated? Enter your annual salary (CTC) and get your in-hand salary

Recently Viewed
REVIEWS
Riktam Technologies
No Reviews
INTERVIEWS
Deloitte
No Interviews
INTERVIEWS
Genpact
No Interviews
INTERVIEWS
Kuku FM
No Interviews
INTERVIEWS
Google
No Interviews
REVIEWS
Ahex Technologies
No Reviews
SALARIES
Cataloging.Ai
INTERVIEWS
Mecon
No Interviews
INTERVIEWS
Mecon
No Interviews
LIST OF COMPANIES
Kuku FM
Locations
Senior Help Desk Associate Interview Questions
Share an Interview
Stay ahead in your career. Get AmbitionBox app
qr-code
Helping over 1 Crore job seekers every month in choosing their right fit company
65 L+

Reviews

4 L+

Interviews

4 Cr+

Salaries

1 Cr+

Users/Month

Contribute to help millions

Made with ❤️ in India. Trademarks belong to their respective owners. All rights reserved © 2024 Info Edge (India) Ltd.

Follow us
  • Youtube
  • Instagram
  • LinkedIn
  • Facebook
  • Twitter