Senior Help Desk Associate Interview Questions and Answers

Outlook is a personal information manager from Microsoft. It is used for email, calendar, task management, and contacts.

• Outlook is used for email communication, scheduling appointments, managing tasks, and storing contacts.

• It has a user-friendly interface with customizable features.

• Outlook can be opened in safe mode by holding down the CTRL key while clicking on the Outlook icon.

• Safe mode is useful for troubleshooting issues with Outlook, as it disables any add-ins or customi...read more

AD stands for Active Directory, a directory service developed by Microsoft for managing network resources.

• AD is used to store information about network objects such as users, computers, and groups.

• It provides centralized authentication and authorization services for network resources.

• AD uses a hierarchical structure with domains, trees, and forests.

• It allows administrators to manage and control access to resources in a network environment.

• Examples of AD tasks include user acc...read more

Multi Factor Authentication is a security process that requires users to provide two or more forms of identification to access a system.

• It adds an extra layer of security to prevent unauthorized access

• Examples include using a password and a fingerprint scan or a security token and a PIN

• It can be used for online banking, email, and other sensitive accounts

Shared mailbox is used for multiple users to access and manage emails, while distribution list is used to send emails to a group of recipients.

• Shared mailbox allows multiple users to access and manage emails in a single mailbox.

• Distribution list is used to send emails to a group of recipients by using a single email address.

• Shared mailbox is typically used for collaboration within a team or department.

• Distribution list is commonly used for sending announcements or updates to ...read more