NIIT Education Counsellor Interview Questions and Answers

AI-based hiring aptitude test with a duration of 75 minutes.

Q1. Can you provide a comprehensive overview of your professional profile from beginning to end?
Ans. 
Experienced Senior Counsellor with a strong background in psychology and counseling.
• Bachelor's degree in Psychology from XYZ University

• 5+ years of experience working as a Counsellor at ABC Counseling Center

• Specialize in cognitive behavioral therapy and trauma counseling

• Led group therapy sessions for clients dealing with addiction

• Certified in crisis intervention and suicide prevention
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Q2. How do you handle rejection or a failed sales call?
Ans. 
I handle rejection by reflecting on what went wrong, learning from it, and moving forward with a positive attitude.
• Take a moment to process the rejection and acknowledge your feelings.

• Reflect on the reasons for the rejection and identify areas for improvement.

• Seek feedback from the prospect if possible to understand their perspective.

• Use the experience as a learning opportunity to refine your sales approach for future ...read more
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Q3. What's your approach to understanding customer needs and pain points?
Ans. 
I use active listening, empathy, and open-ended questions to uncover customer needs and pain points.
• Practice active listening to fully understand the customer's perspective

• Show empathy towards the customer's situation to build trust and rapport

• Ask open-ended questions to encourage the customer to share their concerns and challenges
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Q4. How do you meet or exceed sales targets and goals?
Ans. 
I consistently exceed sales targets by building strong relationships with clients, utilizing effective communication skills, and implementing strategic sales techniques.
• Building strong relationships with clients to understand their needs and provide tailored solutions

• Utilizing effective communication skills to clearly convey the value of products or services

• Implementing strategic sales techniques such as upselling, cro...read more
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Q5. How do you prioritize and manage your leads and follow ups?
Ans. 
I prioritize leads based on urgency and potential impact, using a CRM system to track follow ups.
• Prioritize leads based on urgency and potential impact

• Use a CRM system to track follow ups and set reminders

• Regularly review and update lead status to ensure timely follow ups
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Q1. General interview questions in English.
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Q2. Why should we hire a fresher
Ans. 
Freshers bring new perspectives, enthusiasm, and adaptability to the role of an Admission Counsellor.
• Freshers have a fresh and unbiased approach to problem-solving.

• They are eager to learn and can quickly adapt to new technologies and methodologies.

• Freshers bring new ideas and perspectives to the team.

• They are highly motivated and enthusiastic, which can positively impact the work environment.

• Freshers can be molded and ...read more
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Q1. My Introduction, last experience if any
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Q2. How will you satisfy your customer to take interest in your product???
Ans. 
By understanding their needs and providing personalized solutions, I will ensure customer satisfaction.
• Listen actively to the customer's needs and concerns

• Provide clear and concise information about the product

• Offer personalized solutions based on their specific needs

• Follow up with the customer to ensure their satisfaction

• Provide excellent customer service throughout the process

• Offer incentives or promotions to encoura
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Q3. Advantages and disadvantages of social media.
Ans. 
Social media has advantages like easy communication and disadvantages like addiction and cyberbullying.
• Advantages: easy communication, networking, information sharing, marketing, entertainment

• Disadvantages: addiction, cyberbullying, privacy concerns, misinformation, time-wasting

• Example: Facebook, Twitter, Instagram, LinkedIn, TikTok

• Example: Cyberbullying on social media platforms like Twitter and Instagram

• Example: Spre...read more
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Q4. Pros and cons of air pollution.
Ans. 
Air pollution has negative impacts on human health and the environment, but can also have economic benefits.
• Pros: Can stimulate economic growth through industries such as transportation and energy production

• Cons: Can cause respiratory and cardiovascular diseases, harm wildlife and ecosystems, and contribute to climate change

• Examples of air pollutants: carbon monoxide, sulfur dioxide, nitrogen oxides, particulate matter...read more
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Q5. Most memorable day of your life.
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Q6. How did you spend your last weekend.
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Q1. Tell me about yourself
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Q2. What your strength and weakness
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Q3. Why are you interested in this organisation
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Q4. Why are you leaving your company
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Q5. How you, ve Handeled high pressure situations
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Q6. What you expect for your salary
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Computer software related

Q1. What are your salary expectations?
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Q2. Tell me about yourself.
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Q1. Sales related questions
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Q1. What are your previous experiences and how do they align with your ambitions?
Ans. 
I have worked as a career counsellor for 5 years, helping students explore their interests and goals.
• 5 years of experience as a career counsellor

• Assisted students in exploring their interests and goals

• Provided guidance on career paths and educational opportunities
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