NielsenIQ Technical Service Manager Interview Questions and Answers

This might involve a task to be completed individually or in a team, showcasing your skills and knowledge.

Aptitude Test: This likely involves questions to assess your numerical, verbal, and logical reasoning skills.

This round assesses your communication, teamwork, and problem-solving skills in a group setting.

This could involve analyzing a real-world business scenario and presenting your recommendations.

Q1. This is an interview with technical experts to assess your technical knowledge and skills.
Add your answer
Q2. HR Round:
Add your answer

Q1. Introduction about yourself
Ans. 
Experienced customer service professional with a background in retail and hospitality.
• Over 5 years of experience in customer service roles

• Strong communication and problem-solving skills

• Ability to handle difficult customers and resolve issues efficiently

• Familiar with CRM systems and handling customer inquiries via phone, email, and in person
Answered by AI
Add your answer
Q2. Why do you want in Customer Service
Ans. 
I enjoy helping others and solving problems, making customer service a perfect fit for me.
• I have strong communication skills and enjoy interacting with people.

• I am patient and empathetic, able to understand and address customer concerns.

• I thrive in fast-paced environments and enjoy the challenge of finding solutions to customer issues.

• I find satisfaction in providing excellent service and creating positive experiences
Answered by AI
View 1 more answer

Q1. What is Customer Service
Ans. 
Customer service is the assistance and support provided to customers before, during, and after a purchase.
• Customer service involves addressing customer inquiries, resolving issues, and providing guidance.

• It focuses on ensuring customer satisfaction and building positive relationships.

• Examples include answering phone calls, responding to emails, and assisting customers in person.
Answered by AI
View 1 more answer
Q2. Why do you want to join wipro
Ans. 
I want to join Wipro because of its reputation for providing excellent customer service and its focus on innovation and growth.
• I am impressed by Wipro's commitment to delivering high-quality customer service and I want to be a part of that team.

• I believe Wipro's emphasis on innovation and technology aligns with my own interests and skills.

• I am excited about the opportunities for growth and development that Wipro offers
Answered by AI
Add your answer

Q1. Introduction about yourself
Ans. 
Experienced customer service professional with a background in retail and hospitality.
• Started career in retail, providing excellent customer service and resolving issues

• Transitioned to hospitality industry, focusing on guest satisfaction and problem-solving

• Strong communication skills, ability to remain calm under pressure

• Proficient in handling customer inquiries, complaints, and feedback

• Familiar with using CRM systems
Answered by AI
Add your answer
Q2. What makes you special
Ans. 
I am special because of my strong communication skills, problem-solving abilities, and dedication to providing excellent customer service.
• Strong communication skills - able to effectively communicate with customers and colleagues

• Problem-solving abilities - can quickly and efficiently resolve customer issues

• Dedication to providing excellent customer service - always go above and beyond to ensure customer satisfaction
Answered by AI
Add your answer

Q1. Where do you see yourself in 5 years
Ans. 
In 5 years, I see myself as a seasoned Customer Service Executive, leading a team and implementing innovative strategies to enhance customer satisfaction.
• Leading a team of customer service representatives

• Implementing innovative strategies to improve customer satisfaction

• Continuing to develop my skills and knowledge in customer service

• Possibly pursuing further education or certifications in customer service management
Answered by AI
Add your answer
Q2. Why should we hire you
Ans. 
I have a strong background in customer service, excellent communication skills, and a proven track record of resolving customer issues efficiently.
• I have X years of experience in customer service roles

• I am highly skilled in communication and problem-solving

• I have received positive feedback from previous customers for my ability to resolve issues effectively
Answered by AI
Add your answer

Versant Pearson test

Q1. Tell me about yourself
Ans. 
I am a dedicated and experienced customer service professional with a strong focus on providing exceptional support to customers.
• I have over 5 years of experience in customer service roles

• I am skilled in handling customer inquiries and resolving issues efficiently

• I have a proven track record of exceeding customer satisfaction goals

• I am a strong communicator and problem-solver

• I am proficient in using CRM systems and oth
Answered by AI
Add your answer
Q2. Why do you want to join Accenture
Ans. 
I want to join Accenture because of its reputation for innovation and commitment to employee growth.
• I am impressed by Accenture's track record of delivering cutting-edge solutions to clients.

• I am excited about the opportunity to work with a diverse and talented team at Accenture.

• I believe that Accenture's focus on continuous learning and development aligns with my career goals.

• I am drawn to Accenture's culture of colla
Answered by AI
Add your answer
Q3. What does customer service means to you
Ans. 
Customer service means providing assistance and support to customers to ensure their satisfaction and loyalty.
• Customer service involves actively listening to customers' needs and concerns

• It requires empathy and understanding to effectively address customer issues

• Providing timely and accurate information to customers is essential

• Going above and beyond to exceed customer expectations can lead to customer loyalty

• Resolving...read more
Answered by AI
Add your answer
Q4. Let us play a scenario I'm a customer calling you with complains regarding the latest purchase and I'm unsatisfied and want to return it.
Add your answer

Q1. What is the tolerence
Add your answer
Q2. Tolerence is measuredby body designand accurateand
Add your answer

20 ques in 20 mins easy aptitude

2 coding ques easy level

Q1. Behavioural questions
Add your answer
Q2. STAR method questions
Add your answer

Q1. Tell me about your self
Ans. 
I am a dedicated and experienced customer service professional with a passion for helping others.
• I have over 5 years of experience in customer service roles

• I am skilled in handling customer inquiries and resolving issues efficiently

• I am a strong communicator and problem-solver

• I am committed to providing excellent service and building positive relationships with customers
Answered by AI
Add your answer
Q2. Tell about our company?
Ans. 
Our company is a leading provider of customer service solutions in the retail industry.
• Founded in 2005

• Headquartered in New York City

• Specializes in providing personalized customer service experiences

• Works with top retail brands such as Macy's and Nordstrom
Answered by AI
Add your answer

Good easy questions are asked we can clear easily

Q1. Only about our experience and ctc
Add your answer

Q1. Related to previous experience
Add your answer