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NAVEX Global Customer Support Executive Interview Questions and Answers

Updated 13 Sep 2024

NAVEX Global Customer Support Executive Interview Experiences

1 interview found

Interview experience
1
Bad
Difficulty level
Easy
Process Duration
-
Result
No response

I applied via Company Website and was interviewed in Aug 2024. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Basic general confirmation that I'll be ready or not that's it. Like salary, hybrid mode will that work for me or not, nothing much or fancy.

Interview Preparation Tips

Interview preparation tips for other job seekers - Better don't apply they will simply waste your time, there recruiters will call you 10 times and reschedule your interview here and there, again and again. Simply waste of time, they have rescheduled my interviews multiple time and even after that they didn't took the interview and directly I got a message sorry unfortunately you reviewed your resume and can't select seriously? Then at first place are you guy's got deaf? Why you guy's simply came at first place and wasted my time for multiple schedule and I would be getting ready for interview and then no show from your side and after doing that much simply reject.

Maybe there HR found the best way to do timepaas so they can show to there management they're busy in interview and will not show here and roam here and there maybe who knows.

Governance company they don't government there own organisation. They don't even the value of time of candidates, simply wasting other times.

Interview questions from similar companies

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I was interviewed in Oct 2023.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. As you like ok
  • Q2. Any question for me
Round 3 - One-on-one 

(4 Questions)

  • Q1. I am very confident . I am ready
  • Q2. I am hard working.
  • Q3. I am good listener
  • Q4. I am cold gusy
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Jul 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(5 Questions)

  • Q1. Tell about your self?
  • Ans. First ofall thank you for giving this opportunity. My name is Sachin Sahani. I am currently living in my home town Ballia in Uttar Pradesh. Now, telling about my Schooling. I have completed my 10th from CBSE BOARD in 2017. I have completed my 12th from State Board. Now telling about my strength. I am a goal oriented person and I am always try to find a creative solution of problems within the limited time. Now telling ...
  • Answered Anonymously
  • Q2. How to sell any things to a customer?
  • Ans. 

    To sell anything to a customer, understand their needs, highlight the benefits, and create a sense of urgency.

    • Listen to the customer's needs and tailor your pitch accordingly

    • Highlight the benefits and unique selling points of the product

    • Create a sense of urgency by emphasizing limited availability or time-sensitive deals

    • Address any concerns or objections the customer may have

    • Close the sale by asking for the customer's ...

  • Answered by AI
  • Q3. I think sell is tree. Like small plants to grow and last position of grows is hard and strong. That's like sell. We are sell anything to anyone. First ofall we know to customer what needs of customer. Then...
  • Ans. 

    The question seems to be about the process of selling and understanding customer needs.

    • Selling involves understanding the customer's needs and offering a solution

    • The process of selling can involve identifying potential customers and reaching out to them

    • Building relationships with customers can lead to repeat business and positive word-of-mouth

    • Effective communication and active listening are important skills for a custo

  • Answered by AI
  • Q4. Are you Fresher or Experienced?
  • Ans. I am a Fresher. That's okk. Or You says Experienced.
  • Answered Anonymously
  • Q5. Tell about you experienced that your knowledge ?
  • Ans. Now tell you experienced details briefly and be confident don't nervous.
  • Answered Anonymously

Interview Preparation Tips

Interview preparation tips for other job seekers - Complete to be interview be confident and don't make nervous...
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Aug 2023. There were 2 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself
  • Ans. 

    Experienced customer support executive with a background in resolving customer issues and providing excellent service.

    • Over 5 years of experience in customer support roles

    • Skilled in handling customer inquiries, complaints, and technical issues

    • Proficient in using CRM systems and ticketing platforms

    • Strong communication and problem-solving skills

    • Received multiple awards for outstanding customer service

  • Answered by AI
  • Q2. How can you handle frustrated customers
  • Ans. 

    I handle frustrated customers by actively listening, empathizing, and finding solutions to their problems.

    • Listen actively to understand their concerns

    • Empathize with their emotions and show understanding

    • Offer solutions or alternatives to resolve their issues

    • Remain calm and professional throughout the interaction

    • Follow up to ensure the problem is resolved to their satisfaction

  • Answered by AI
Round 2 - HR 

(2 Questions)

  • Q1. Why do you want to join our company
  • Ans. 

    I am impressed by your company's reputation for excellent customer service and innovative solutions.

    • Your company has a strong reputation for providing excellent customer service

    • I am excited about the opportunity to work with a company that values innovation and creativity

    • I believe that my skills and experience align well with the values and goals of your company

  • Answered by AI
  • Q2. Where can we see you in next 2 years if given an opportunity
  • Ans. 

    In the next 2 years, I see myself excelling in my role as a Customer Support Executive, taking on more responsibilities, and contributing to the growth of the company.

    • Continuing to provide excellent customer service and resolving issues efficiently

    • Taking on leadership roles within the customer support team

    • Participating in training programs to enhance my skills and knowledge

    • Contributing innovative ideas to improve custo...

  • Answered by AI
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. Coustomer support executive
  • Q2. Basic information about your self
  • Q3. What is your name and wh

Interview Preparation Tips

Interview preparation tips for other job seekers - Coustomer support executive
Is very good work

I applied via Recruitment Consulltant and was interviewed in Nov 2021. There were 2 interview rounds.

Round 1 - Aptitude Test 

Firstly i got call from random number, as you guys get also .
She is Niti Mam HR and we do the conversation. It goes well.
Second and Third Round Taken by Manager and Associates Team Member.
They Give me the task, and i have to perform according to the situation.
The interview goes very well and Easy and They all are good,
One thing more is that they give you the full time to speak and they here you and very supportive,
As I say for the last time.........
Now I'm On the way where i have to reach.
Thanks

Round 2 - HR 

(1 Question)

  • Q1. Give you Introduction

Interview Preparation Tips

Interview preparation tips for other job seekers - Very Easy and they give you the time.

I applied via Naukri.com and was interviewed in Mar 2022. There were 3 interview rounds.

Round 1 - Assignment 
Round 2 - Aptitude Test 
Round 3 - Assignment 

Anything

Interview Preparation Tips

Interview preparation tips for other job seekers - All job seekers to looking for growth and rewarding job this job to suitable for people to life growth

I applied via Walk-in and was interviewed in Dec 2021. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Tell me about your self
  • Q2. Why should I hire you
  • Q3. What is your salary expectation

Interview Preparation Tips

Interview preparation tips for other job seekers - First you should take time and after that you can give answer properly
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before Dec 2021. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Will check your language skills
  • Q2. Screening oif your resume
Round 3 - Aptitude Test 

Typeing test was given speed of minimum 29/wp with 98% of accuracy

Round 4 - HR 

(3 Questions)

  • Q1. General questions like experience
  • Q2. How you will manage cold calls
  • Ans. 

    I will start with a friendly introduction and try to understand their needs before pitching my product/service.

    • Introduce myself and the company

    • Ask if they have a few minutes to talk

    • Try to understand their needs and requirements

    • Pitch my product/service accordingly

    • Handle objections and provide solutions

    • Thank them for their time and follow up if necessary

  • Answered by AI
  • Q3. And about your speeking skils

Interview Preparation Tips

Interview preparation tips for other job seekers - All the process will be done on same day, for me it took 4hrs

I applied via Recruitment Consultant and was interviewed in Aug 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Tellme about yourself and How long you will stay if we hire you??

Interview Preparation Tips

Interview preparation tips for other job seekers - They look for genuine reason and how confident we are.nothing much complicated.

NAVEX Global Interview FAQs

How many rounds are there in NAVEX Global Customer Support Executive interview?
NAVEX Global interview process usually has 1 rounds. The most common rounds in the NAVEX Global interview process are HR.

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