Mphasis Senior Analyst Interview Questions, Process, and Tips

ITIL V4 is an updated version of ITIL V3 with a focus on agility, flexibility, and collaboration.

• ITIL V4 introduces the Service Value System (SVS) which replaces the Service Lifecycle in V3.

• V4 emphasizes on the importance of collaboration and communication between different departments.

• V4 includes new practices such as Service Request Management and Problem Management.

• V4 also includes a new certification scheme with fo...read more

To show count in a cumulative graph, use a line graph with time on x-axis and cumulative count on y-axis.

• Use a line graph to show the cumulative count over time

• Plot time on the x-axis and cumulative count on the y-axis

• Add a label to the y-axis indicating the cumulative count

• Use different colors or markers to differentiate between different data sets

• Include a legend to explain the different colors/markers used

Excel uses IF, SUMIF, COUNTIF, AVERAGEIF, and other formulas for condition based scenarios.

• IF formula checks if a condition is met and returns one value if true and another if false.

• SUMIF formula adds up values in a range that meet a certain condition.

• COUNTIF formula counts the number of cells in a range that meet a certain condition.

• AVERAGEIF formula calculates the average of values in a range that meet a certain cond...read more

An incident is an unplanned interruption or reduction in quality of an IT service. A change is a modification to an IT service. A problem task is a task to identify the root cause of an incident or problem.

• An incident is an event that disrupts the normal operation of an IT service, such as a server crash or network outage.

• A change is a planned modification to an IT service, such as upgrading software or hardware.

• A prob...read more