Mphasis Back Office Executive Interview Questions and Answers

Q1. Tell me about yourself..?
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Q2. Why should you hair you
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Q3. What is health care executive
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Q4. Why should you join bpo
Ans. 
Joining a BPO offers career growth, skill development, and a dynamic work environment with diverse opportunities.
• Career Growth: BPOs often provide clear career paths, allowing employees to advance to supervisory or managerial roles.

• Skill Development: Working in a BPO enhances communication, problem-solving, and customer service skills, which are valuable in any industry.

• Dynamic Environment: BPOs operate in fast-paced s...read more
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Q1. My self, communication skills, talking for 2 minutes on any topic they give.
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Q2. Operations, reason for joining the company and reason for leaving previous company.
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Q1. Mock call will be taken by HR
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Q2. Why should I hire you
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Q3. What is ur strength
Ans. 
My strength is my ability to build strong relationships with clients and close deals.
• Excellent communication and interpersonal skills

• Strong negotiation and persuasion abilities

• Proven track record of meeting and exceeding sales targets

• Ability to understand customer needs and provide tailored solutions

• Effective time management and organizational skills

• Adaptability and resilience in a fast-paced sales environment
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Q4. Tell me about yourself
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Q5. Talk any random topic
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The importance of effective communication in sales
• Effective communication builds trust and rapport with customers

• Listening skills help understand customer needs and provide tailored solutions

• Clear and concise communication helps convey product benefits and value

• Non-verbal communication, such as body language, impacts sales interactions

• Active communication fosters long-term customer relationships
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Q1. Tell me about yourself. And your past experience
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Q2. Why should we hire you
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Q1. This is an online test consists of questions from OS, DBMS, Networking. Couple of coding question was also there. Language specific section also there.
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Q1. Here also I was asked to write the code two coding question difficulty varies from easy to medium. More than that I was asked questions from OS, DBMS, SDLC and basic level question from C and JAVA.
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Q1. This one is kind of advanced technical round. I was asked about C and Java in more depth. Asked to write couple of SQL queries. There are some more conceptual question in SQL.
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Q1. Why should we hire you?
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Q2. What are your strengths and weaknesses?
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Q3. Tell me about yourself.
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Q4. Some basic questions and then I was informed that I am selected. There was around 54000 students applied for that role and among them 150 was selected. I got offer letter in the said day and employment sta...read more
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Round duration - 60 Minutes
Round difficulty - Medium

Timing was in the morning around 10 am. This round was conducted on Hackerrank and contained 2 coding questions of easy to medium level which varied for all the students taking the test. There were 20 MCQs from topics like Java, Operating Systems, Data structures, and SQL.
I also gave a test for this company last year during internships. At that time MCQs were based on aptitude and reasoning. Also at that time, there were 2 coding questions and timing was dividing according to sections.

Q1. 
Nth Element Of Modified Fibonacci Series
Given two integers X and Y as the first two numbers of a series, and an integer N, determine the Nth element of the series following the Fibonacci rule: f(x) = f(x...read more
Ans. 
Calculate the Nth element of a modified Fibonacci series given the first two numbers and N, with the result modulo 10^9 + 7.
• Implement a function to calculate the Nth element of the series using the Fibonacci rule f(x) = f(x - 1) + f(x - 2)

• Return the answer modulo 10^9 + 7 due to the possibility of a very large result

• The series starts with the first two numbers X and Y, and the position N in the series
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Q2. 
Consonant Counting Problem Statement
Given a string STR comprising uppercase and lowercase characters and spaces, your task is to count the number of consonants in the string.
A consonant is defined as a...read more
Ans. 
Count the number of consonants in a given string containing uppercase and lowercase characters and spaces.
• Iterate through each character in the string and check if it is a consonant (not a vowel).

• Keep a count of the consonants encountered while iterating through the string.

• Return the total count of consonants at the end.
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Round duration - 45 Minutes
Round difficulty - Medium

This round was conducted on Cisco WebEx and the interviewer was very friendly. Firstly, we were asked briefly to introduce ourselves. Then he moved on to the CV and asked various questions about the projects, certifications, and internships mentioned. He asked about the implementation of a few features in some of the projects and also about the challenges I faced while doing the project and how I finally overcome the challenge. He also asked about various skills mentioned in the resume.

Q1. 
Merge Two Sorted Linked Lists Problem Statement
You are provided with two sorted linked lists. Your task is to merge them into a single sorted linked list and return the head of the combined linked list.
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Ans. 
Merge two sorted linked lists into a single sorted linked list with constant space complexity and linear time complexity.
• Create a dummy node to start the merged list

• Compare the values of the two linked lists and append the smaller value to the merged list

• Move the pointer of the merged list and the pointer of the smaller value's linked list

• Continue this process until one of the linked lists is fully traversed

• Append the ...read more
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Round duration - 30 Minutes
Round difficulty - Easy

This round started with my Introduction. Then he moved on to behavioral questions just to get an understanding of how we deal with situations and our thinking process.