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Implemented a critical software upgrade with multiple bugs affecting production.
Identified bugs through thorough testing and analysis.
Collaborated with development team to prioritize and resolve issues.
Implemented temporary workarounds to minimize impact on production.
Conducted post-mortem analysis to prevent similar issues in future upgrades.
I failed to implement a preventive maintenance program due to lack of buy-in from the team.
Lack of clear communication about the benefits of the program
Resistance from team members who preferred reactive maintenance
Inadequate training and support for team members to adapt to the new program
posted on 10 Jan 2025
I applied via Approached by Company and was interviewed in Jul 2024. There were 4 interview rounds.
Office work in team management
Me one company manager in all my team handling in company work
Meri company ko meri puri team ka sahoyg milta he
I applied via Company Website and was interviewed before Dec 2019. There were 4 interview rounds.
The most important aspects of customer service are empathy, responsiveness, and problem-solving.
Empathy towards customers' needs and concerns
Responsiveness to customers' inquiries and complaints
Problem-solving skills to resolve issues and provide solutions
Clear communication and active listening
Personalization of service to meet individual needs
Consistency in service quality
Timeliness in addressing customer needs
Going
I will listen to their concerns, empathize with them, and offer a solution to their problem.
Listen actively to their complaints
Empathize with their situation
Offer a solution to their problem
Remain calm and professional
Apologize for any inconvenience caused
posted on 11 Oct 2020
I applied via Naukri.com and was interviewed before Oct 2019. There was 1 interview round.
based on 1 interview
Interview experience
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Amazon
Apple