10+ Marks & Spencer Interview Questions and Answers

Retail is the sale of goods to consumers, while service is the provision of assistance or advice to customers.

• Retail involves selling physical products in a store or online

• Service involves providing assistance or advice to customers, such as in a call center or at a help desk

• Retail and service often go hand in hand, as customers may need assistance with their purchases

• Examples of retail include clothing stores, grocery stores, and electronics stores

• Examples of service include...read more

I am available to start the joining process immediately.

• I am ready to start as soon as possible

• I can begin within the next week

• I am flexible with the start date

I would handle an arrogant customer by listening to their concerns, empathizing with their frustration, and offering a solution to address the quality issue.

• Listen attentively to the customer's complaint

• Empathize with their frustration and acknowledge their concerns

• Apologize for the inconvenience caused

• Offer a solution to address the quality issue, such as a replacement or refund

• Ensure clear communication and transparency throughout the process

• Follow up with the customer to e...read more

Yes, VM stands for Virtual Machine.

• VM refers to a software emulation of a physical computer.

• It allows multiple operating systems to run on a single physical machine.

• VMs are commonly used in cloud computing and server virtualization.

• Examples of popular VM software include VMware, VirtualBox, and Hyper-V.

Retail refers to the sale of goods or services from a business to a consumer for personal use.

• Retail involves selling products directly to customers

• It includes both brick-and-mortar stores and online shopping

• Retailers must manage inventory, pricing, and customer service

• Examples of retailers include Walmart, Amazon, and Macy's

Per week sell-thru can be calculated by dividing the total units sold by the total units available for sale and multiplying by 100.

• Calculate total units sold in a week

• Calculate total units available for sale in a week

• Divide total units sold by total units available for sale and multiply by 100 to get sell-thru percentage

The square footage of our store was 5,000 square feet.

• Our store had a spacious layout with ample room for customers to browse.

• The large square footage allowed us to display a wide variety of products.

• The store was divided into different sections based on product categories.

• The square footage also included storage areas and office space.

• The store layout was designed to maximize customer flow and convenience.

Margin in a product can be calculated by subtracting the cost of goods sold from the selling price.

• Calculate the cost of goods sold (COGS) by adding up all the costs directly associated with producing the product.

• Determine the selling price of the product.

• Subtract the COGS from the selling price to get the margin.

• Margin = Selling Price - Cost of Goods Sold

• For example, if a product sells for $100 and the COGS is $60, the margin would be $40.

I would create visually appealing presentations, use storytelling techniques, and provide real-life examples to share data with impact.

• Create visually appealing presentations to make data more engaging

• Use storytelling techniques to help the audience connect with the data on a personal level

• Provide real-life examples to illustrate the impact of the data in practical terms