MARG ERP Customer Support Executive Interview Questions and Answers

Q1. What are the various sales methodoloiges you use to qualify a lead ?
Ans. 
I use various sales methodologies such as BANT, SPIN selling, and MEDDIC to qualify leads.
• BANT (Budget, Authority, Need, Timeline) - Assessing if the lead has the budget, authority, need, and timeline to make a purchase.

• SPIN Selling (Situation, Problem, Implication, Need-payoff) - Understanding the lead's situation, identifying their problems, exploring the implications, and presenting a need-payoff solution.

• MEDDIC (Me...read more
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Q1. What will you bring to the company as an employee ?
Ans. I will be an astute performer making sure I meet the sales targets and also ensuring the customer has a good onboarding experience.
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Q1. Why do you want to join MS
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Q1. HR - about self introduction
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Q2. What is motivation for middle class boys !
Ans. 
Middle class boys are motivated by financial stability, career growth, and social status.
• Financial stability is a major motivator for middle class boys as they often come from families with limited resources.

• Career growth and opportunities for advancement are also important motivators as they seek to improve their economic status.

• Social status and recognition from peers and society can also be a driving force for motiv...read more
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Q1. Basics of ServerIn depth of server
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Q1. Server and storage in depth
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Q2. About workloads
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Q1. About Gen AI basics
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Q1. Introduction and skills check
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Q2. Job experience in next job
Ans. 
I have 3 years of experience in a similar role, providing excellent customer support and resolving issues efficiently.
• Handled customer inquiries via phone, email, and chat

• Resolved customer complaints and issues in a timely manner

• Maintained a high level of customer satisfaction through effective communication

• Collaborated with other departments to address customer needs

• Trained new team members on customer support process
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Q3. Skills check or all questions
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Q4. Back office questions
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Q5. Complete profile
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Q1. Introduce yourself and tell us your memorable moment.
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Q1. Introduce yourself and tell us your daily routine .explain what is customer service.
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Group discussion with very important

Q1. Hai iam nsivaramakrishna thanks for the information contained in this email address
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Q2. I can send today my full profile myself only
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Q3. When Jain job opportunities
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