MAHLE Behr India Senior Buyer Interview Questions and Answers

Use quality tools like Pareto chart, fishbone diagram, and 5 Whys to analyze and address customer complaints.

• Identify the root cause of the complaint using tools like fishbone diagram.

• Prioritize the issues using a Pareto chart to focus on the most critical problems first.

• Use the 5 Whys technique to dig deeper into the root cause of the complaint.

• Implement corrective actions based on the analysis to prevent similar comp

7QC tools are a set of quality control tools used for process improvement and problem-solving.

• Check sheet: Used to collect and analyze data, such as tallying defects in a manufacturing process.

• Pareto chart: Helps identify the most significant factors contributing to a problem, based on the 80/20 rule.

• Cause and effect diagram (Fishbone diagram): Used to identify and analyze potential causes of a problem.

• Histogram: Repre...read more

QA focuses on preventing defects in the process, while QC focuses on identifying defects in the product.

• QA is process oriented, focusing on preventing defects by improving processes and procedures.

• QC is product oriented, focusing on identifying defects through testing and inspection.

• QA involves activities like reviews, audits, and process improvements.

• QC involves activities like testing, inspections, and quality contro...read more

FMEA stands for Failure Modes and Effects Analysis, a systematic method for identifying and preventing potential failures in a system.

• FMEA is a structured approach to identifying and prioritizing potential failure modes in a system.

• It involves analyzing the potential effects of these failures and developing mitigation strategies.

• FMEA helps in improving the reliability, safety, and quality of a system or process.

• There a...read more

Process & product audit type of poka yoke ensures errors are prevented during audits.

• Poka yoke in process audit involves using checklists to ensure all steps are followed correctly

• Poka yoke in product audit involves using sensors to detect defects before they occur

• Examples include using color-coded labels to prevent mix-ups in audits

Spares management involves inventory control, procurement, and maintenance planning.

• Create a detailed inventory of all spares and their usage frequency.

• Establish a procurement process that ensures timely availability of spares.

• Implement a maintenance plan that includes regular inspection and replacement of spares.

• Use technology such as barcoding and RFID to track spares and prevent loss or theft.

• Regularly review and up...read more

Shift issues can be managed by effective communication, proper scheduling, and providing necessary resources.

• Establish clear communication channels between team members and management

• Create a schedule that takes into account employee preferences and availability

• Ensure that all necessary resources are available for each shift

• Regularly review and adjust the schedule as needed

• Provide training and support for employees to ...read more