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Sun Life Financial Interview Questions and Answers

Updated 14 Sep 2024
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Q1. Write a code to show last 10 incident created in background script

Ans.

Code to display last 10 incidents in background script

  • Query incident table to get last 10 records

  • Use GlideRecord to fetch incident records

  • Sort records by created date in descending order

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Q2. Difference between client side script and server side script.

Ans.

Client side scripts run on the user's browser, while server side scripts run on the server.

  • Client side scripts are executed on the user's browser, providing immediate feedback without needing to communicate with the server.

  • Server side scripts are executed on the server, allowing for secure processing of sensitive data and operations.

  • Client side scripts are written in languages like JavaScript, while server side scripts are written in languages like Java or Python.

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Q3. How to add approval in flow designers.

Ans.

To add approval in flow designers, use the 'Approval' activity and configure the approval settings.

  • Drag and drop the 'Approval' activity onto the flow designer canvas

  • Configure the approval settings such as approvers, conditions, and notifications

  • Connect the 'Approval' activity to the relevant steps in the flow

  • Test the flow to ensure the approval process works correctly

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Q4. Difference between UI policy and data policy

Ans.

UI policy controls the behavior of fields on a form, while data policy controls the data that can be entered into fields.

  • UI policy is used to set mandatory, read-only, or visible conditions on form fields

  • Data policy is used to enforce data validation rules on form fields

  • UI policy is client-side, while data policy is server-side

  • Example: UI policy can make a field read-only when a certain condition is met, while data policy can enforce that a field must be a valid email address

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Q5. What is Reference Qualifier and types?

Ans.

Reference Qualifier is a filter condition applied to a reference field to restrict the data that can be selected.

  • Reference Qualifiers are used to limit the choices available in a reference field based on certain conditions.

  • Types of Reference Qualifiers include dynamic, static, and advanced reference qualifiers.

  • Dynamic Reference Qualifiers are based on the current record being viewed.

  • Static Reference Qualifiers are predefined filters that restrict the choices available.

  • Advance...read more

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Q6. Types of business rules with example

Ans.

There are three types of business rules in ServiceNow: client scripts, server scripts, and UI policies.

  • Client scripts run on the client side and are used to perform actions on form fields or execute scripts when a form is loaded, saved, or deleted.

  • Server scripts run on the server side and are used to perform actions on records when they are inserted, updated, or deleted.

  • UI policies are used to set mandatory, read-only, or visible conditions on form fields based on certain cri...read more

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Interview Process at Sun Life Financial

based on 6 interviews
1 Interview rounds
Technical Round
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