Loylty Rewardz Mngt Senior Manager Interview Questions and Answers

Q1. About work experience.
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Q2. About your working and how you manage the things on day to day activities to achieve results.
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Q1. About yourself, your experience your education.
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Q2. About your work experience since starting of your carrier.
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Q3. About your family background.
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Q4. What is your working to achieve your numbers.
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Q5. How do you reduce idle percentage.
Ans. 
To reduce idle percentage, focus on optimizing workflow, improving communication, setting clear goals, and monitoring performance.
• Optimize workflow by identifying and eliminating bottlenecks or inefficiencies.

• Improve communication among team members to ensure tasks are being completed efficiently.

• Set clear goals and expectations for employees to keep them focused and motivated.

• Monitor performance regularly to identify ...read more
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Q6. How do you increase the productivity of your callers.
Ans. 
Increasing caller productivity through training, motivation, and efficient tools.
• Provide comprehensive training on product knowledge and communication skills

• Implement performance incentives to motivate callers to meet and exceed targets

• Utilize efficient call center software and tools to streamline processes and improve efficiency
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Q7. What are the strategies you are using to enhance your callers productivity and make them fruitful.
Ans. 
I implement training programs, provide resources, set clear goals, and offer regular feedback to enhance caller productivity.
• Implementing training programs to improve skills and knowledge

• Providing resources such as tools and technology to streamline processes

• Setting clear goals and expectations for callers to work towards

• Offering regular feedback and coaching to help callers improve performance
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Q1. Process knowledge, product knowledge
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Q2. How to negotiate the contract
Ans. 
Negotiating a contract requires preparation, communication, and flexibility.
• Research and understand the terms and conditions of the contract

• Identify your priorities and the other party's priorities

• Communicate clearly and effectively to find common ground

• Be willing to compromise and make concessions

• Put everything in writing and review it carefully before signing

• Consider seeking legal advice if necessary
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Q1. Conceptual questions about Java & go lang
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Q1. Devops related questions
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Q1. Overall about yourself
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Q1. Tell me about yourself
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Q1. Tell me about yourself
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Q1. Asked questions about the previous experience and knowledge of Geography
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