Knack Global Customer Care Executive Interview Questions and Answers

I would consider various factors before making a decision, such as career growth opportunities, job satisfaction, and overall benefits.

• Consider the potential for career growth within the company

• Evaluate job satisfaction and overall benefits offered by the company

• Assess the current job market and potential opportunities in other organizations

• Negotiate with the company for a salary increase if necessary

Upselling is a technique to persuade customers to buy a more expensive or upgraded version of a product.

• Understand the customer's needs and preferences

• Highlight the benefits of the upgraded product

• Offer discounts or promotions to sweeten the deal

• Use suggestive language to encourage the customer to upgrade

• Provide excellent customer service to build trust and loyalty

I would provide patient and attentive service, taking into account any physical or cognitive limitations.

• Speak clearly and slowly, allowing time for the customer to process information

• Use simple language and avoid technical jargon

• Be patient and understanding, allowing the customer to take their time

• Offer assistance with any physical tasks, such as carrying bags or opening doors

• Ensure the customer is comfortable and has...read more

Implemented a streamlined process for customer inquiries and complaints at XYZ Corp.

• Conducted a thorough analysis of existing processes and identified areas for improvement

• Developed and implemented a new system for tracking and resolving customer issues

• Trained customer service team on new process and provided ongoing support

• Monitored and evaluated the effectiveness of the new process through regular feedback and data a...read more