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Knack Global Customer Care Executive Interview Questions and Answers

Updated 28 Mar 2022

Knack Global Customer Care Executive Interview Experiences

1 interview found

I applied via Apna Jobs and was interviewed in Sep 2021. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 
Round 3 - Typing Test 

(1 Question)

  • Q1. Only type test my speed of typing per minute was 38.
Round 4 - Listen 

(1 Question)

  • Q1. Random conversation was played we have to listen it and answer questions based on it, i score 9/10 in 8:23 min total 10 minutes were provided.
Round 5 - One-on-one 

(1 Question)

  • Q1. Why Knack global ? Why do you want to connect with us over others.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be calm and relaxed everything went smooth only 3-4 got rejected 85% got selected, just be confident.

Interview questions from similar companies

I applied via Walk-in and was interviewed before Dec 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Tell me about yourself
  • Q2. How did you spend yesterday/weekend?

Interview Preparation Tips

Interview preparation tips for other job seekers - You must have good communication skills mainly english language . The interview is to assess whether a candidate can speak english without making any grammatical error.

Interview Questionnaire 

4 Questions

  • Q1. Tell me one bad things about company
  • Q2. Which one thing u noticed about company's in ur entire experience
  • Q3. What if company promoted you but not the salary ...will u continue or change the organisation
  • Ans. 

    I would consider various factors before making a decision, such as career growth opportunities, job satisfaction, and overall benefits.

    • Consider the potential for career growth within the company

    • Evaluate job satisfaction and overall benefits offered by the company

    • Assess the current job market and potential opportunities in other organizations

    • Negotiate with the company for a salary increase if necessary

  • Answered by AI
  • Q4. Which quality make you to join our organization

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be calm ...talk only if required ... Do not say bad things about last organisation.. never hurry or try to smart with interviewer. Even u don't know answer be frank and positive rather then go wrong ... Always keep smile and don't shake ur body during interview ... no hand movement .. and I'm more imp thing to remember whenever ur interviewer asked u do u have any question so just replied with good smile and say how soon I can join .

I applied via Walk-in and was interviewed before Mar 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(4 Questions)

  • Q1. What are your strengths and weaknesses?
  • Q2. What is your family background?
  • Q3. What are your salary expectations?
  • Q4. Tell me about yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - WNC is a good company and good future growth

I applied via Referral and was interviewed before Sep 2020. There were 4 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Introduction. Upselling a product
  • Ans. 

    Upselling is a technique to persuade customers to buy a more expensive or upgraded version of a product.

    • Understand the customer's needs and preferences

    • Highlight the benefits of the upgraded product

    • Offer discounts or promotions to sweeten the deal

    • Use suggestive language to encourage the customer to upgrade

    • Provide excellent customer service to build trust and loyalty

  • Answered by AI
  • Q2. How would you deal with aged customer
  • Ans. 

    I would provide patient and attentive service, taking into account any physical or cognitive limitations.

    • Speak clearly and slowly, allowing time for the customer to process information

    • Use simple language and avoid technical jargon

    • Be patient and understanding, allowing the customer to take their time

    • Offer assistance with any physical tasks, such as carrying bags or opening doors

    • Ensure the customer is comfortable and has...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - They basically check communication skill.

I applied via Naukri.com and was interviewed before Jul 2020. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Case study

Interview Preparation Tips

Interview preparation tips for other job seekers - You need to get good communication skills

I applied via Referral and was interviewed before Nov 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. What's your salary expectations
  • Q2. What's your strength and weakness

Interview Preparation Tips

Interview preparation tips for other job seekers - It is best comapny I have experienced and I want to back here after sometime

I applied via Walk-in and was interviewed in Dec 2019. There was 1 interview round.

Interview Questionnaire 

8 Questions

  • Q1. Tell me something about yourself.
  • Q2. Regarding previous Organization.
  • Q3. Why did you left previous Organization.
  • Q4. What was your role in previous Organization.
  • Q5. Detail Explanation regarding previous Organization Process.
  • Ans. 

    Implemented a streamlined process for customer inquiries and complaints at XYZ Corp.

    • Conducted a thorough analysis of existing processes and identified areas for improvement

    • Developed and implemented a new system for tracking and resolving customer issues

    • Trained customer service team on new process and provided ongoing support

    • Monitored and evaluated the effectiveness of the new process through regular feedback and data a...

  • Answered by AI
  • Q6. Regarding Hobby
  • Q7. Job stability
  • Q8. And what you think about TCS.

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be Confidante and Answer those.
Don't get scared, it's just a basics questions.

I applied via Referral and was interviewed before Oct 2019. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. 1.In which kind of process would you like to hire me 2.What will be my position and work 3.what will be my salary 4.Is there any target? 5.When will I get my increment in salary 6.Are there any incentives?...

Interview Preparation Tips

Interview preparation tips for other job seekers - Whenever you go for a interview first maintain ur attitude well.Dress up in formal,Trim ur hairs n beard be clean.Be optimistic.Communicate In a good manner with recruiter don't show ur cheap tricks.Ask whatever doubts u have especially about ur salary.Try to know for whom ur working or which company u r going to work. know before they tell u about the company.Maintain a good relationship with ur higher authority for ur future it will lead to ur growth.Give the best of yours.

I applied via Referral and was interviewed before Jul 2021. There were 3 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Qualifications and experience
Round 2 - HR 

(1 Question)

  • Q1. Situation questions, language proficiency
Round 3 - HR 

(1 Question)

  • Q1. Commitment to work for the company for a long term

Interview Preparation Tips

Interview preparation tips for other job seekers - Be natural and upsell about your good quality

Knack Global Interview FAQs

How many rounds are there in Knack Global Customer Care Executive interview?
Knack Global interview process usually has 5 rounds. The most common rounds in the Knack Global interview process are Resume Shortlist, Aptitude Test and Typing Test.
How to prepare for Knack Global Customer Care Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Knack Global. The most common topics and skills that interviewers at Knack Global expect are Customer Handling, Medical Insurance, customer care and voice process.
What are the top questions asked in Knack Global Customer Care Executive interview?

Some of the top questions asked at the Knack Global Customer Care Executive interview -

  1. Random conversation was played we have to listen it and answer questions based ...read more
  2. Only type test my speed of typing per minute was ...read more

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Knack Global Customer Care Executive Salary
based on 5 salaries
₹1.8 L/yr - ₹2.6 L/yr
13% less than the average Customer Care Executive Salary in India
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