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Knack Global Customer Service Executive Interview Questions and Answers

Updated 26 Dec 2023

Knack Global Customer Service Executive Interview Experiences

2 interviews found

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Nov 2023. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Call interview 

(1 Question)

  • Q1. Introduction and questions related to your previous company and your study
Round 3 - HR 

(2 Questions)

  • Q1. It's very very easy and share feedback
  • Q2. Introduction and backward company roles and responsibilities of previous company
  • Ans. 

    In my previous role as a Customer Service Executive, I was responsible for handling customer inquiries, resolving issues, and providing exceptional service.

    • Managed incoming customer calls and emails to address inquiries and resolve issues

    • Provided product information and assistance to customers

    • Processed orders, returns, and exchanges

    • Maintained customer records and updated information in the database

    • Collaborated with oth...

  • Answered by AI
Round 4 - Aptitude Test 

It's a normal gernal knowledge test

Round 5 - Behavioral 

(1 Question)

  • Q1. Introduction and some questions
Interview experience
2
Poor
Difficulty level
Easy
Process Duration
-
Result
No response

I applied via Referral and was interviewed in Dec 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. I went for interview today on 12 Pm . after waiting so long... they was announce my name for interview first round. HR rejected me just because I have gap AFTER 12th BETWEEN avition diploma hospitality. I ...
  • Q2. Why so much gap between your study
  • Q3. Study gap ....//this

Interview Preparation Tips

Topics to prepare for Knack Global Customer Service Executive interview:
  • Hr behavior
Interview preparation tips for other job seekers - Sry for grammatical mistake ...// NoT good for me .I have bad experience from knack

Customer Service Executive Interview Questions Asked at Other Companies

Q1. How u deal to the customer if he get non veg food instead of veg ... read more
Q2. How you deal to the customer if he complain that delivery boy thr ... read more
asked in iEnergizer
Q3. 3. What do you mean by Customer service? What is BPO?
Q4. What do you know about gold loans and How will you identify wheth ... read more
asked in Startek
Q5. If you will get a call and customer is very frustrated and then h ... read more

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview in Jan 2025.

Round 1 - HR 

(1 Question)

  • Q1. About my experience and skills set

Interview Preparation Tips

Interview preparation tips for other job seekers - Come here work and grow for your future
Interview experience
1
Bad
Difficulty level
Hard
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Nov 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Easy MCQ based on job type

Round 3 - Technical 

(1 Question)

  • Q1. Mostly Scenario based
Round 4 - HR 

(2 Questions)

  • Q1. Please tell your current CTC
  • Ans. 

    My current CTC is confidential and I prefer not to disclose it.

    • I am not comfortable sharing my current compensation details.

    • I believe my value is based on my skills and experience, not my current salary.

    • I am open to discussing salary expectations for this role.

  • Answered by AI
  • Q2. Please tell your expected CTC
  • Ans. 

    I expect a competitive salary based on my experience, skills, and the responsibilities of the Senior Executive role.

    • I have extensive experience in leading teams and driving business growth, which warrants a higher salary.

    • I have a proven track record of successfully implementing strategic initiatives and achieving targets.

    • I have strong negotiation and communication skills, which are valuable in senior executive roles.

    • I ...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't waste your time being here
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Ask que related to work and experience
Round 3 - Case Study 

Related to aadhaar work

Round 4 - Group Discussion 

Ask to aadhaar related question

Interview Preparation Tips

Interview preparation tips for other job seekers - Do you what be do but do just like that you are perfect to your work

I applied via Naukri.com and was interviewed before Sep 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Problem solving and string processing

Interview Preparation Tips

Interview preparation tips for other job seekers - Practice problem solving questions.

Interview Questionnaire 

1 Question

  • Q1. Oops concept,Versioning in javascipt,CTE in sql server,Cursor in sql server,scenario based questions like if duplicate data is stored in email then what is your approach to resolve.

Interview Questionnaire 

6 Questions

  • Q1. Tell something about yourself
  • Ans. 

    I am a software engineer with 5 years of experience in developing web applications using Java and JavaScript.

    • I have a Bachelor's degree in Computer Science.

    • I am proficient in Spring Framework and AngularJS.

    • I have worked on projects involving RESTful APIs and microservices architecture.

    • I am a quick learner and enjoy working in a team environment.

  • Answered by AI
  • Q2. Why do you want to join this company?
  • Ans. 

    I am impressed with the company's innovative approach and commitment to excellence.

    • I have researched the company and its products extensively and am excited about the potential for growth and development.

    • I am impressed with the company's reputation for innovation and cutting-edge technology.

    • I believe that the company's commitment to excellence aligns with my own values and goals.

    • I am excited about the opportunity to wo...

  • Answered by AI
  • Q3. What are your future plans?
  • Ans. 

    My future plans include continuous learning, honing my skills, and contributing to the growth of the company.

    • I plan to attend relevant conferences and workshops to stay updated with the latest technologies.

    • I want to work on challenging projects that will help me improve my skills.

    • I aim to become a valuable asset to the company by contributing to its growth and success.

    • I plan to mentor and guide junior developers to hel

  • Answered by AI
  • Q4. Mathematics
  • Q5. Programming
  • Q6. Logic

Interview Preparation Tips

Round: Test
Experience: It was a bit lengthy and I wasn't able to solve all the questions, but the rest was accurately completed by me.
Tips: One needs to know basic programming and logic. The rest is doable. Pay attention to time and the accuracy of your answers.
Duration: 120 minutes
Total Questions: 50

Round: Group Discussion
Experience: A few points were given to us and we had to proceed from there. I gave new ideas as well as new points of view on the already presented ideas. I also encouraged others to participate.
Tips: Don't be too quiet/passive or too loud/active. Let others also talk and don't talk about the same points again & again.
Duration: 15 minutes

Round: HR Interview
Experience: It was a good interview. I felt at ease and myself while talking about me. The CTO of the company was conducting it.
Tips: See the direction in which the interview is going and frame your answers accordingly. Tell them what they want to hear, but don't lie.

Round: Technical Interview
Experience: It was a telephonic interview, and the HR team present there was guiding me through it. The questions were easy.
Tips: Be confident while answering the questions. Don't think too much on it, and answer appropriately. Be clear and concise.

General Tips: As I said earlier as well, be yourself and be confident.
Skill Tips: Be adequately prepared on what you prepare for; know the ins and outs of the company you are sitting in for; be confident and clear on what you speak.
Skills: Programming, Logic Building, Common Aptitude, Personality
College Name: IIT Bombay
Motivation: I wanted to do programming which was also in the engineering domain. Hence Altair came as the perfect fit for me.
Funny Moments: I was not able to listen properly to the telephonic interview, but the CTO was impressed with me in the HR interview so he happily guided me through. I also found out that one of the seniors interviewing me was from the same place as that of mine, so we had a small discussion there as well. I felt at ease hence.

Interview Preparation Tips

Round: Resume Shortlist
Experience: My experience with IITB racing for more than 2 years helped me with this process. Additionally, my work as an electronic differential engineer which required development of a detailed vehicle model was more closer to the

College Name: IIT BOMBAY

Interview Preparation Tips

Round: Test
Tips: Screening test is done online and contains objective questions..
Total Questions: Online

Round: Group Discussion
Experience: Shortlisted candidates were divided in groups of 9-10 students for group discussion. GD lasted for about 40 min.
Duration: 40 minutes

Round: Interview
Experience: Technical interview was of about 35 min. There was no hr interview. Questions were related to the projects that the candidate performed during his stay at IIT Roorkee. Two puzzles were also asked. Other questions were based on the answers that the candidate gave to the previous questions.

General Tips: This company looks for people with strong technical aptitude. So do not shy from showing all your projects. In other companies too many projects may lead them to believe that you are more interested in pursuing research and will leave the company soon. This may have a negative effect on other companies. But at Altair it is good to show all your projects, your research publications, any additional courses taken. Along with your technical projects it will be good if you could show them your coding ability. They are looking for technical people with a stint for coding.
College Name: IIT ROORKEE
Motivation: Altair deals with engineering services, product design, and engineering finite element software development (eg. hypermesh, hypermath, etc). The profile for which it takes the new recruits is for engineering software code writer.

Knack Global Interview FAQs

How many rounds are there in Knack Global Customer Service Executive interview?
Knack Global interview process usually has 3-4 rounds. The most common rounds in the Knack Global interview process are Resume Shortlist, HR and Aptitude Test.
What are the top questions asked in Knack Global Customer Service Executive interview?

Some of the top questions asked at the Knack Global Customer Service Executive interview -

  1. I went for interview today on 12 Pm . after waiting so long... they was announc...read more
  2. It's very very easy and share feedb...read more
  3. Study gap ....//t...read more

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Knack Global Customer Service Executive Interview Process

based on 2 interviews

Interview experience

3
  
Average
View more

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Knack Global Customer Service Executive Salary
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₹1.6 L/yr - ₹2.8 L/yr
24% less than the average Customer Service Executive Salary in India
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