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Kennametal Service Desk Engineer Interview Questions and Answers
Kennametal Service Desk Engineer Interview Experiences
1 interview found
Anonymous
I applied via Naukri.com and was interviewed in Apr 2023. There were 2 interview rounds.
(5 Questions)
- Q1. Outlook stuck in loading page
- Ans.
Outlook stuck in loading page
Check internet connection
Clear Outlook cache
Disable add-ins
Repair Office installation
Try opening Outlook in safe mode
- Q2. Wifi is now working
- Q3. How IT infrastructure WORKS
- Ans.
IT infrastructure refers to the collection of hardware, software, networks, and services that organizations use to manage, deliver, and support their IT services.
IT infrastructure includes physical components such as servers, routers, switches, and storage devices.
It also includes software components such as operating systems, databases, and applications.
Networks are a critical component of IT infrastructure, connectin...
- Q4. What ticketing tool used
- Ans.
We use the ticketing tool called Zendesk.
Zendesk is a cloud-based customer service platform
It allows us to manage and track customer interactions across multiple channels
We use it to log and track all service requests and incidents
It also provides reporting and analytics to help us improve our service delivery
- Q5. How many calls handled a day
- Ans.
The number of calls handled by a Service Desk Engineer varies depending on the workload and team size.
The number of calls handled can range from a few to several dozen per day.
It depends on the complexity of the issues and the efficiency of the engineer.
The workload may fluctuate based on the time of day or specific events.
The team size and available resources also impact the number of calls handled.
For example, on a b...
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Interview questions from similar companies
Asked about : react and how it works, what is api , what are http methods , what is more secure the get or the post method.
(2 Questions)
- Q1. Tell me about yourself
- Ans.
I am a passionate software engineer with experience in developing web applications and a strong background in computer science.
Experienced in developing web applications using technologies such as HTML, CSS, JavaScript, and React
Strong background in computer science with knowledge of algorithms and data structures
Proficient in programming languages such as Java, Python, and C++
Familiar with Agile development methodolog
- Q2. Tell me something that you didn’t like about your previous work
Interview Preparation Tips
I applied via Campus Placement and was interviewed before Feb 2021. There were 2 interview rounds.
Quant , Logical REASONING , Java
(3 Questions)
- Q1. Why should we hire you?
- Q2. What is your family background?
- Q3. Tell me about yourself.
Interview Preparation Tips
I applied via Walk-in and was interviewed before Apr 2021. There was 1 interview round.
(1 Question)
- Q1. Explain Compilation process steps?
- Ans.
Compilation process involves several steps to convert source code into executable code.
Preprocessing: Includes header file inclusion, macro expansion, and conditional compilation.
Compilation: Translates source code into assembly code.
Assembly: Converts assembly code into machine code.
Linking: Combines object files and libraries to create an executable file.
Loading: Loads the executable file into memory and prepares it
Interview Preparation Tips
I applied via Recruitment Consultant and was interviewed in Mar 2020. There were 3 interview rounds.
Interview Questionnaire
2 Questions
- Q1. Questions will be related to the post which company is offering.
- Q2. Should be very accurate to all electronics queries
Interview Preparation Tips
I applied via Referral and was interviewed before Jun 2020. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. Questions on Process,Simulation, CAD
Interview Preparation Tips
Online with 3 modules- Aptitude, English and Core subject
Human intelligence vs Artificial Intelligence
Selected
I applied via Naukri.com and was interviewed before Jan 2024. There were 2 interview rounds.
Java coding questions and sql query
(2 Questions)
- Q1. Regarding company
- Q2. Regarding company culture they have asked
Interview Preparation Tips
I applied via Naukri.com and was interviewed in Jun 2022. There were 4 interview rounds.
(1 Question)
- Q1. First round was mostly basics of angular and JavaScript
(1 Question)
- Q1. This round was more focused of in depth of JavaScript and angular
(1 Question)
- Q1. Managerial round for 1.5 hrs with non stop situational based questions
(1 Question)
- Q1. Normal HR related questions
Interview Preparation Tips
Basic as well as core part of it
(1 Question)
- Q1. Case based question
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Kennametal Service Desk Engineer Interview Process
based on 1 interview
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