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Kennametal Service Desk Engineer Interview Questions and Answers

Updated 16 May 2023

Kennametal Service Desk Engineer Interview Experiences

1 interview found

Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Naukri.com and was interviewed in Apr 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(5 Questions)

  • Q1. Outlook stuck in loading page
  • Ans. 

    Outlook stuck in loading page

    • Check internet connection

    • Clear Outlook cache

    • Disable add-ins

    • Repair Office installation

    • Try opening Outlook in safe mode

  • Answered by AI
  • Q2. Wifi is now working
  • Q3. How IT infrastructure WORKS
  • Ans. 

    IT infrastructure refers to the collection of hardware, software, networks, and services that organizations use to manage, deliver, and support their IT services.

    • IT infrastructure includes physical components such as servers, routers, switches, and storage devices.

    • It also includes software components such as operating systems, databases, and applications.

    • Networks are a critical component of IT infrastructure, connectin...

  • Answered by AI
  • Q4. What ticketing tool used
  • Ans. 

    We use the ticketing tool called Zendesk.

    • Zendesk is a cloud-based customer service platform

    • It allows us to manage and track customer interactions across multiple channels

    • We use it to log and track all service requests and incidents

    • It also provides reporting and analytics to help us improve our service delivery

  • Answered by AI
  • Q5. How many calls handled a day
  • Ans. 

    The number of calls handled by a Service Desk Engineer varies depending on the workload and team size.

    • The number of calls handled can range from a few to several dozen per day.

    • It depends on the complexity of the issues and the efficiency of the engineer.

    • The workload may fluctuate based on the time of day or specific events.

    • The team size and available resources also impact the number of calls handled.

    • For example, on a b...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Make your self prepared for worthless time

Skills evaluated in this interview

Interview questions from similar companies

I applied via Campus Placement and was interviewed before Feb 2021. There were 2 interview rounds.

Round 1 - Aptitude Test 

Quant , Logical REASONING , Java

Round 2 - HR 

(3 Questions)

  • Q1. Why should we hire you?
  • Q2. What is your family background?
  • Q3. Tell me about yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - Great company to work for , Be honest and well rounded discussions on CV

I applied via Walk-in and was interviewed before Apr 2021. There was 1 interview round.

Round 1 - Technical 

(1 Question)

  • Q1. Explain Compilation process steps?
  • Ans. 

    Compilation process involves several steps to convert source code into executable code.

    • Preprocessing: Includes header file inclusion, macro expansion, and conditional compilation.

    • Compilation: Translates source code into assembly code.

    • Assembly: Converts assembly code into machine code.

    • Linking: Combines object files and libraries to create an executable file.

    • Loading: Loads the executable file into memory and prepares it

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare well prior the interview, revise all the basic concepts of Embedded C and MATLAB if you have applied for embedded systems.

I applied via Recruitment Consultant and was interviewed in Mar 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Questions were related to the post John Deere were offering to candidates. For me it was Diagnostics Author position.

Interview Preparation Tips

Interview preparation tips for other job seekers - Always be aware that answer as simple as you can.
If you don't know the answer don't try to attempt simply say that you don't know and assure interviewer that if you ll get a chance you will definitely answer that.

Be optimistic and attentive.

Interview Questionnaire 

1 Question

  • Q1. Sfd and bmd. Good amount of strength of material was asked.

I applied via Recruitment Consultant and was interviewed in Mar 2020. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Questions will be related to the post which company is offering.
  • Q2. Should be very accurate to all electronics queries

Interview Preparation Tips

Interview preparation tips for other job seekers - Be smart and to the point answers will help.
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
No response

I applied via Referral and was interviewed before Nov 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(1 Question)

  • Q1. Detailed view on the current role and responsibility
Round 3 - Case Study 

Case study as business analyst

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Aug 2023. There was 1 interview round.

Round 1 - Technical 

(1 Question)

  • Q1. Tell me about yourself
  • Ans. 

    I am a Senior Engineer with 10+ years of experience in software development, specializing in backend systems and database management.

    • 10+ years of experience in software development

    • Specialize in backend systems and database management

    • Strong problem-solving skills

    • Experience with various programming languages such as Java, Python, and SQL

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Why do you want to change the job?
  • Q2. Where do you want to see yourself in next 5 years?
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Sep 2023. There were 2 interview rounds.

Round 1 - Technical 

(2 Questions)

  • Q1. What is polymorphism in OOPS
  • Ans. 

    Polymorphism in OOPS refers to the ability of a single function or method to operate on different types of data.

    • Polymorphism allows objects of different classes to be treated as objects of a common superclass.

    • There are two types of polymorphism: compile-time (method overloading) and runtime (method overriding).

    • Example: Inheritance allows a child class to override a method of its parent class, providing different implem

  • Answered by AI
  • Q2. How SQL Performance Can Be Optimized
  • Ans. 

    SQL performance can be optimized by using indexes, optimizing queries, minimizing network round trips, and using proper data types.

    • Use indexes on columns frequently used in WHERE clauses to speed up data retrieval.

    • Optimize queries by avoiding unnecessary joins, using WHERE clauses effectively, and limiting the number of rows returned.

    • Minimize network round trips by batching multiple queries into a single request.

    • Use pr...

  • Answered by AI
Round 2 - Manegerial 

(2 Questions)

  • Q1. Salary Expectation as per Your Role
  • Ans. 

    My salary expectation as a Senior Software Engineer is based on industry standards, my experience, and the responsibilities of the role.

    • Research industry standards for Senior Software Engineer salaries

    • Consider my years of experience and expertise in software development

    • Factor in the specific responsibilities and requirements of the role

    • Negotiate based on the company's budget and benefits package

    • Be open to discussing sa

  • Answered by AI
  • Q2. How will manage If you see the application is crashed
  • Ans. 

    I will investigate the root cause, analyze logs, and work on fixing the issue to prevent future crashes.

    • Investigate the crash logs to identify the root cause

    • Analyze the code to understand the issue

    • Implement a fix for the crash

    • Test the fix thoroughly before deploying it

    • Implement monitoring and alerting to catch similar issues in the future

  • Answered by AI

Skills evaluated in this interview

Kennametal Interview FAQs

How many rounds are there in Kennametal Service Desk Engineer interview?
Kennametal interview process usually has 2 rounds. The most common rounds in the Kennametal interview process are Resume Shortlist and One-on-one Round.
What are the top questions asked in Kennametal Service Desk Engineer interview?

Some of the top questions asked at the Kennametal Service Desk Engineer interview -

  1. How IT infrastructure WO...read more
  2. What ticketing tool u...read more
  3. Outlook stuck in loading p...read more

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Kennametal Service Desk Engineer Interview Process

based on 1 interview

Interview experience

1
  
Bad
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