Kennametal Service Desk Engineer Interview Questions and Answers

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IT infrastructure refers to the collection of hardware, software, networks, and services that organizations use to manage, deliver, and support their IT services.

• IT infrastructure includes physical components such as servers, routers, switches, and storage devices.

• It also includes software components such as operating systems, databases, and applications.

• Networks are a critical component of IT infrastructure, connectin...read more

We use the ticketing tool called Zendesk.

• Zendesk is a cloud-based customer service platform

• It allows us to manage and track customer interactions across multiple channels

• We use it to log and track all service requests and incidents

• It also provides reporting and analytics to help us improve our service delivery

The number of calls handled by a Service Desk Engineer varies depending on the workload and team size.

• The number of calls handled can range from a few to several dozen per day.

• It depends on the complexity of the issues and the efficiency of the engineer.

• The workload may fluctuate based on the time of day or specific events.

• The team size and available resources also impact the number of calls handled.

• For example, on a b...read more