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KEKA TECHNOLOGIES

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KEKA TECHNOLOGIES Technical Support Engineer Interview Questions and Answers

Updated 15 Oct 2024

KEKA TECHNOLOGIES Technical Support Engineer Interview Experiences

1 interview found

Technical Support Engineer Interview Questions & Answers

user image Sasi Kumar

posted on 15 Oct 2024

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. Self introduction with previous work experience
  • Ans. 

    I am a Technical Support Engineer with 5 years of experience in troubleshooting hardware and software issues.

    • Worked at XYZ Company providing technical support for customers via phone and email

    • Resolved hardware issues such as computer crashes and printer malfunctions

    • Troubleshooted software problems including installation errors and system crashes

    • Answered by AI
    Add your answer
  • Q2. Based on Previous experience technical questions
    • Add your answer

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Salary Discussions, Hike & Promotions
2w
a technical project manager
Deadend
Hi, I'm here to share a part of my journey from the past 12 years in my career, I started from a package of 3.6LPA in 2013 at iGate and due to a few bad decisions on my career and worthless advices from people who are always pessimistic about the industry, I switched two companies and landed in a start-up with 2.4LPA. I worked hard nearly 8-16hrs a day single handed researched, built and managed an entire vertical of a project for 8 years. When the company didn't value my contribution and thought I was too young to become a manager, I had a package of 6LPA and Senior developer in designation. I switched for obvious reasons to a TL role for 12LPA and now at the same company I'm a TPM on the basis of my contribution with 48LPA as a fixed component. I feel outclassed in terms of having a fancy CV with certifications, I feel like CTC has hit a peak with 48LPA being fixed and nearly 40% in Variable. Most companies are hesitant to hire me because of this. What should be my next move?
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Interview questions from similar companies

Technical Support Engineer Interview Questions & Answers

Twilio user image Anonymous

posted on 26 Aug 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Jul 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Assignment 

Assignment depends on your role for which you have applied

Round 3 - One-on-one 

(1 Question)

  • Q1. Tell me about the time when you dealt with difficult cx
    • Add your answer

Interview Preparation Tips

Topics to prepare for Twilio Technical Support Engineer interview:
  • Twilio magic values
  • Communication Skills

Customer Support Executive Interview Questions & Answers

Vyapar user image Ragini Kumari

posted on 9 Jun 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in May 2024. There were 2 interview rounds.

Round 1 - Aptitude Test 

In aptitude test there was question from percentage and profit loss

Round 2 - Behavioral 

(2 Questions)

  • Q1. Question about how I solved the problem
    • Add your answer
  • Q2. About vyapar app questions and gst
    • Add your answer

Senior Technical Support Engineer Interview Questions & Answers

RUBRIK INDIA user image Manish Bisht

posted on 19 Jul 2024

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. Explain OSI model and working of each layer?
  • Ans. 

    The OSI model is a conceptual framework that standardizes the functions of a telecommunication or computing system into seven layers.

    • Layer 1 (Physical): Deals with physical connections and data transmission. Example: Ethernet cables.

    • Layer 2 (Data Link): Manages data transfer between devices on the same network. Example: MAC addresses.

    • Layer 3 (Network): Handles routing and forwarding of data packets. Example: IP address...

    • Answered by AI
    Add your answer
  • Q2. What is the port used for HTTP?
  • Ans. 

    Port 80 is used for HTTP, which is the protocol used for transmitting web pages over the internet.

    • Port 80 is the default port for HTTP

    • HTTP stands for Hypertext Transfer Protocol

    • Other common ports include 8080 for alternative HTTP port

    • Answered by AI
    Add your answer

Skills evaluated in this interview

Customer Support Executive Interview Questions & Answers

Vyapar user image Omm Prakash Nayak

posted on 13 May 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Tell me about yourself and about company and some basics questions related finance
    • Add your answer

Technical Support Engineer Interview Questions & Answers

Twilio user image Anonymous

posted on 26 Aug 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Jul 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Assignment 

Assignment depends on your role for which you have applied

Round 3 - One-on-one 

(1 Question)

  • Q1. Tell me about the time when you dealt with difficult cx
    • Add your answer

Interview Preparation Tips

Topics to prepare for Twilio Technical Support Engineer interview:
  • Twilio magic values
  • Communication Skills

Customer Support Executive Interview Questions & Answers

Vyapar user image Anonymous

posted on 27 Dec 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Dec 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - Aptitude Test 

It was simple and tricky questions

Round 3 - HR 

(1 Question)

  • Q1. Screening was done
    • Add your answer
Round 4 - One-on-one 

(1 Question)

  • Q1. The interviewer had asked about the business related question during the interview which was very smooth
    • Add your answer

Customer Support Executive Interview Questions & Answers

Vyapar user image Anonymous

posted on 28 Jul 2023

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Jul 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. Basic introduction and basic knowledge of accounting
    • Add your answer
  • Q2. Role and responsibilities and case studies and your response
    • Add your answer
  • Q3. Psychological questions about the job role
    • Add your answer
Round 3 - Aptitude Test 

Percentage, CI & SI, ratio , calendar, and age

Interview Preparation Tips

Interview preparation tips for other job seekers - Strong communication and basic advanced maths

Customer Support Executive Interview Questions & Answers

Vyapar user image Anonymous

posted on 21 Feb 2023

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Feb 2022. There were 2 interview rounds.

Round 1 - Aptitude Test 

Some question about percentage only

Round 2 - One-on-one 

(2 Questions)

  • Q1. They will ask you about yourself, and some interests only about your interests and tell you to solve one question related to percentage
    • Add your answer
  • Q2. About percentage question was asked
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - easy interview but company is not that good for working for than an year. some favoritism is there

Senior Technical Support Engineer Interview Questions & Answers

Twilio user image Anonymous

posted on 8 Jul 2021

I applied via LinkedIn and was interviewed in Jan 2021. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. About my previous experiences, different use cases scenarios about how to solve customer related issues in technical support
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - It's the best and transparent interview process.
More about working at KEKA TECHNOLOGIES

KEKA TECHNOLOGIES Interview FAQs

How many rounds are there in KEKA TECHNOLOGIES Technical Support Engineer interview?
KEKA TECHNOLOGIES interview process usually has 1 rounds. The most common rounds in the KEKA TECHNOLOGIES interview process are Technical.

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