Kapitus Strategy Services Application Support Engineer Interview Questions, Process, and Tips

I am currently handling 20 servers across different environments.

• I manage a mix of physical and virtual servers

• I am responsible for monitoring server performance and troubleshooting issues

• I work closely with the IT team to ensure server availability and reliability

We monitor servers using a combination of monitoring tools, alerts, and regular health checks.

• Utilize monitoring tools such as Nagios, Zabbix, or SolarWinds to track server performance and availability

• Set up alerts for critical issues such as high CPU usage, low disk space, or network connectivity problems

• Perform regular health checks to ensure servers are running smoothly and address any potential issues proactively

Yes, I am part of change management and incident management.

• I am responsible for managing changes to applications and systems to ensure smooth transitions and minimal disruptions.

• I also handle incidents and troubleshoot issues to minimize downtime and impact on users.

• I work closely with stakeholders to communicate changes and incidents effectively.

• I document all changes and incidents for future reference and analysis.

I am currently handling user traffic of approximately 10,000 users per day.

• Approximately 10,000 users per day

• Traffic may vary based on peak hours or specific events

• Monitoring tools used to track user traffic

• Regularly analyze traffic patterns to optimize performance

I am currently handling 50 servers across multiple locations.

• 50 servers in total

• Servers are spread across multiple locations

• Responsible for monitoring, troubleshooting, and maintaining servers

• Regularly perform updates and patches on servers

To ensure application availability, I implement redundancy, monitoring, and disaster recovery strategies.

• Implementing redundancy by having multiple servers or data centers to ensure continuous operation

• Setting up monitoring tools to detect issues and proactively address them

• Implementing disaster recovery plans to quickly restore services in case of failures

I monitor metrics using a combination of monitoring tools, alerts, dashboards, and regular reviews.

• Utilize monitoring tools such as Nagios, Zabbix, or Prometheus to track key metrics

• Set up alerts for critical thresholds to be notified of any issues immediately

• Create dashboards in tools like Grafana to visualize and analyze metrics trends

• Regularly review and analyze metrics to identify areas for improvement or optimizat

I prioritize p1 issues based on impact and urgency, communicate with stakeholders, troubleshoot to identify root cause, and work towards resolution.

• Prioritize p1 issues based on impact and urgency

• Communicate with stakeholders to keep them informed

• Troubleshoot to identify root cause

• Work towards resolution by collaborating with team members

My architecture is based on a microservices approach with containerization using Docker and orchestration with Kubernetes.

• Microservices architecture

• Containerization with Docker

• Orchestration with Kubernetes

I have used automation in various projects to streamline processes and increase efficiency.

• Automated testing scripts using Selenium for web applications

• Implemented automated deployment processes using Jenkins

• Utilized Ansible for automating server configuration

• Created scripts in Python for data processing and analysis

I have used Python and shell scripting in various projects to automate tasks, manage configurations, and analyze data.

• Automating data processing tasks using Python scripts

• Creating shell scripts to manage server configurations

• Analyzing log files with Python scripts

• Developing monitoring tools using Python and shell scripting

To list crontabs running, use the crontab command with the -l option.

• Use the command 'crontab -l' to list crontabs running for the current user.

• To list crontabs running for a specific user, use 'crontab -u username -l'.

• To view system-wide crontabs, check the /etc/crontab file and the /etc/cron.d/ directory.

Use secure file transfer protocols like SFTP or SCP to move files between servers.

• Use SFTP (SSH File Transfer Protocol) or SCP (Secure Copy Protocol) for secure file transfer.

• Ensure servers have proper firewall rules and access controls in place.

• Encrypt files before transferring them to ensure data security.

• Regularly update software and patches to prevent vulnerabilities.

• Consider using VPN for added security during fil