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Jio
Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards
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Pass qualification basic knowledge
General knowledge
Basic questions
Mobiles related questionnaire
The terminals of a battery are the positive terminal (+) and the negative terminal (-).
The positive terminal is typically marked with a plus sign (+) and is usually red in color.
The negative terminal is typically marked with a minus sign (-) and is usually black in color.
Connecting the positive terminal of one battery to the negative terminal of another creates a circuit.
Listen actively, empathize, remain calm, apologize, offer solutions, follow up.
Listen actively to understand the customer's concerns.
Empathize with the customer's frustration and show understanding.
Remain calm and composed, even if the customer is being difficult.
Apologize sincerely for any inconvenience caused.
Offer solutions to address the customer's issues.
Follow up with the customer to ensure their satisfaction.
What people are saying about Jio
I was interviewed in Aug 2024.
Jio interview questions for designations
I applied via Referral and was interviewed in May 2024. There was 1 interview round.
My key performance indicator (KPI) is to consistently meet repair deadlines and maintain a high level of customer satisfaction.
Meeting repair deadlines
Maintaining high customer satisfaction
Reducing repair turnaround time
Increasing repair quality
Improving first-time fix rate
I applied via Naukri.com and was interviewed in May 2024. There was 1 interview round.
Mainly relate to the English aptitude
I applied via Referral and was interviewed in Jan 2022. There were 2 interview rounds.
Group discussions were held by sennior hr by how to pitch customer's about airtel plans and how to dress up and many more things were discussed. There was a 10 days training for certification also.
After my certification i was assigned for this job
I applied via Walk-in and was interviewed in Dec 2020. There were 5 interview rounds.
I applied via Naukri.com and was interviewed in Jan 2022. There were 2 interview rounds.
based on 12 interviews
Interview experience
based on 70 reviews
Rating in categories
Assistant Manager
5.4k
salaries
| ₹0 L/yr - ₹0 L/yr |
Deputy Manager
3.4k
salaries
| ₹0 L/yr - ₹0 L/yr |
Manager
1.8k
salaries
| ₹0 L/yr - ₹0 L/yr |
Senior Executive
1.5k
salaries
| ₹0 L/yr - ₹0 L/yr |
Senior Manager
1.4k
salaries
| ₹0 L/yr - ₹0 L/yr |
Jio Platforms
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