Jio Digital Repair Specialist Interview Questions and Answers

Mobiles related questionnaire

Q1. What are the terminals of battery?
Ans. 
The terminals of a battery are the positive terminal (+) and the negative terminal (-).
• The positive terminal is typically marked with a plus sign (+) and is usually red in color.

• The negative terminal is typically marked with a minus sign (-) and is usually black in color.

• Connecting the positive terminal of one battery to the negative terminal of another creates a circuit.
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Q2. How to treat irritate customer?
Ans. 
Listen actively, empathize, remain calm, apologize, offer solutions, follow up.
• Listen actively to understand the customer's concerns.

• Empathize with the customer's frustration and show understanding.

• Remain calm and composed, even if the customer is being difficult.

• Apologize sincerely for any inconvenience caused.

• Offer solutions to address the customer's issues.

• Follow up with the customer to ensure their satisfaction.
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Q1. Device related questions
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Q2. What is your kpi
Ans. 
My key performance indicator (KPI) is to consistently meet repair deadlines and maintain a high level of customer satisfaction.
• Meeting repair deadlines

• Maintaining high customer satisfaction

• Reducing repair turnaround time

• Increasing repair quality

• Improving first-time fix rate
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