Digital Repair Specialist Interview Questions and Answers

The terminals of a battery are the positive terminal (+) and the negative terminal (-).

• The positive terminal is typically marked with a plus sign (+) and is usually red in color.

• The negative terminal is typically marked with a minus sign (-) and is usually black in color.

• Connecting the positive terminal of one battery to the negative terminal of another creates a circuit.

Listen actively, empathize, remain calm, apologize, offer solutions, follow up.

• Listen actively to understand the customer's concerns.

• Empathize with the customer's frustration and show understanding.

• Remain calm and composed, even if the customer is being difficult.

• Apologize sincerely for any inconvenience caused.

• Offer solutions to address the customer's issues.

• Follow up with the customer to ensure their satisfaction.

My key performance indicator (KPI) is to consistently meet repair deadlines and maintain a high level of customer satisfaction.

• Meeting repair deadlines

• Maintaining high customer satisfaction

• Reducing repair turnaround time

• Increasing repair quality

• Improving first-time fix rate