JCBL Interview Questions and Answers

COPQ stands for Cost of Poor Quality, which includes all costs associated with producing a poor quality product or service.

• COPQ includes costs related to rework, scrap, warranty claims, customer complaints, and lost sales.

• It also includes costs associated with quality control measures, such as inspections and testing.

• Reducing COPQ can lead to increased profitability and customer satisfaction.

• Example: If a company has h...read more

IATF 16949 is the international standard for quality management systems in the automotive industry.

• IATF 16949 is based on ISO 9001 and includes specific requirements for automotive sector

• It focuses on continuous improvement, defect prevention, and reducing variation and waste

• Clause numbers in IATF 16949 refer to specific sections within the standard, such as clause 4.3 on scope definition