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ivy Customer Service Assistant Interview Questions and Answers
ivy Customer Service Assistant Interview Experiences
2 interviews found
I appeared for an interview before Jun 2016.
Interview Questionnaire
4 Questions
- Q1. Tell me about yourself?
- Ans.
I am a dedicated and customer-focused individual with experience in providing excellent customer service.
I have worked in the customer service industry for 3 years.
I am skilled in handling customer inquiries and resolving issues.
I have received positive feedback from customers for my friendly and helpful attitude.
I am proficient in using customer service software and have a strong attention to detail.
I am a good listen...
- Q2. What are your strengths?
- Ans.
My strengths include excellent communication skills, problem-solving abilities, and a strong attention to detail.
Excellent communication skills: I am able to effectively communicate with customers, understand their needs, and provide appropriate solutions.
Problem-solving abilities: I am skilled at identifying and resolving customer issues in a timely and efficient manner.
Strong attention to detail: I pay close attentio...
- Q3. Tell me about a situation when you had to work under pressure or a tight deadline? How did you manage?
- Ans.
I had to work under pressure when a project deadline was moved up unexpectedly.
Prioritized tasks based on urgency and importance
Communicated with team members to delegate responsibilities
Stayed focused and organized to meet the new deadline
- Q4. Why do you want to join our company?
- Ans.
I want to join your company because of its excellent reputation and commitment to customer satisfaction.
I have heard great things about your company's dedication to providing exceptional customer service.
I am impressed by the positive reviews and feedback from customers about their experiences with your company.
Your company's values align with my own, particularly in terms of prioritizing customer satisfaction and goin...
Interview Preparation Tips
Experience: I went in and introduced myself. The HR person was a very good lady and made sure if I was comfortable. She asked me how I am doing today.
Once she had everything settled, she gave me a little insight into the company - what they do, what is it like to work there, some responsibilities and expectations.
She then began the interview, and asked me to tell her about myself. I briefed her about my educational background, ethnic background, hobbies and future academic plans.
In her second question, she asked me about my strengths. I replied with great confidence as it was a great oppotunity to inform her about some of my skills and how that would benefit the company.
She then went ahead to the third question and I talked about the instances when I displayed skills like time management, problem solving, attention to detail, fast worker.
In response to the fourth question, I told her about how the company fits my experience and how great a platform it would be for me.
Tips: First Impression is the last impression so always dress professional.
Whenever given the opportunity, never hesitate to display your skills and 'sell' yourself.
Don't forget to express your thanks for scheduling an interview. Send her a Thank you email after the interview
Be confident and smile.
Round: Group Activity
Experience: It was just a session where all those who had cleared the interview met and indulged in various fun activities to explore the office, meet the heads and other faculty, and know more about each other.
Tips: Always dress professional and smile.
Never let go of any opportunity to show skills.
Make connections and indulge in healthy and informative discussions.
Be a good listener.
Skills: Learning Ability, Leadership Skills, Communication And Confidence, Interpersonal Communication, Adaptability
I appeared for an interview before Jun 2016.
Interview Questionnaire
4 Questions
- Q1. Tell me about yourself?
- Ans.
I am a dedicated and friendly customer service assistant with a passion for helping others and resolving issues.
Experienced in handling customer inquiries and complaints
Skilled in providing excellent customer service
Strong communication and problem-solving skills
Ability to work well under pressure and in a fast-paced environment
- Q2. What are your strengths?
- Ans.
My strengths include excellent communication skills, problem-solving abilities, and a strong focus on customer satisfaction.
Excellent communication skills - able to effectively communicate with customers and colleagues
Strong problem-solving abilities - can quickly identify and resolve customer issues
Customer-focused - always prioritize customer satisfaction and strive to exceed their expectations
- Q3. Tell me about a situation where you had to work under pressure or a tight deadline? How did you manage?
- Ans.
I had to work under pressure to meet a tight deadline for a project at my previous job.
Prioritized tasks based on importance and urgency
Broke down the project into smaller tasks to manage time effectively
Communicated with team members to delegate responsibilities and ensure everyone was on track
Stayed focused and organized to meet the deadline
Successfully completed the project on time despite the pressure
- Q4. Why do you want to join our company?
- Ans.
I am impressed by your company's commitment to customer satisfaction and innovation in the industry.
I admire the company's reputation for excellent customer service
I am excited about the opportunity to contribute to a team that values innovation
I believe in the company's mission and values
Interview Preparation Tips
Experience: I went in and introduced myself. The HR person was a kind lady and made sure if I was comfortable.
Once she made sure that I am settled, she spoke to me about the company-what they do, what is it like to work there, responsibilities and expectations.
She went on and began the interview. In response to the first question, I told her about my ethnic and academic background, hobbies and future academic plans.
I took the second question as an opportunity to tell her about my skills and how they would contribute towards the success of the company.
In response to the the third question, I told her about the instances where I displayed skills such as time management, patience, attention to detail, pace, quality oriented etc.
To the fourth question, I answered about how the company fits my education and experience. I also mentioned how great of a learning experience it is for me.
Tips: Always dress professional as first impression is the last impression.
Make sure to highlight your skills and how they would help the company or the job responsibility. Never let go of any opportunity to 'sell' yourself.
Be confident and smile.
Send a Thank You email after the interview and express your interest in the company.
Round: Group Activity
Experience: A series of activities were held in which all the people who had cleared the interview got a chance to explore the comany and different departments, meet the staff and learn more about each other.
Tips: Always dress professional and look neat.
Make connections and increase your network.
Never let go of an opportunity to display your skills.
Skills: Leadership Skills, Communication And Confidence, Interpersonal Communication, Work ethic, Microsoft Office Suit, Adaptability, Ability To Work In A Team
Interview questions from similar companies
Senior Software Engineer Interview Questions & Answers
Thomson Reuters
Anonymous
posted on 8 Apr 2022
I applied via Naukri.com and was interviewed before Apr 2021. There were 3 interview rounds.
Aptitude test will a hackerrank test where it might have technical MCQ and/or coding test.
(1 Question)
- Q1. Interviewer will test your logic building capability with puzzel/coding and technical questions and experience discussion.
(1 Question)
- Q1. Its a normal discussion with HR about CTC and all.
Interview Preparation Tips
I applied via Company Website and was interviewed in Jun 2021. There was 1 interview round.
Interview Questionnaire
2 Questions
- Q1. C c++ javascript HTML Java
- Q2. What sir or mum required Is
Interview Preparation Tips
I live in nadaiya rampur Post govindpur tilhar shahjahanpur Uttar Pradesh
I have a complete graduation BCA
I applied via Naukri.com and was interviewed in Apr 2021. There was 1 interview round.
Interview Questionnaire
2 Questions
- Q1. Filter in MVC
- Ans.
Filter in MVC is used to retrieve a subset of data from a larger dataset based on certain criteria.
Filters can be applied to data in the model or in the view.
Filters can be used to sort, group, or limit the data returned.
Filters can be implemented using LINQ or other query languages.
Examples of filters include date range filters, category filters, and search filters.
- Q2. Authentication and authorisation
Interview Preparation Tips
Skills evaluated in this interview
I applied via Referral and was interviewed in Apr 2021. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. Sql based quedtion
Interview Preparation Tips
Varun Thopucherla
Interview Questionnaire
10 Questions
- Q1. Tell about yourself?
- Ans.
I am a software engineer with experience in developing web applications and mobile apps.
Proficient in programming languages such as Java, Python, and JavaScript
Experience in developing RESTful APIs and integrating third-party APIs
Familiarity with front-end frameworks such as React and Angular
Strong understanding of database management systems such as MySQL and MongoDB
Passionate about learning new technologies and keepi
- Q2. Why Software industry? why not core?
- Ans.
Software industry offers endless opportunities for innovation and growth.
Software industry is constantly evolving and offers opportunities to work on cutting-edge technologies.
It provides a platform to solve complex problems and create innovative solutions.
The demand for software engineers is high and the industry offers competitive salaries.
Core industries may have limited scope for growth and innovation compared to s...
- Q3. Write a program to print the given string in reverse
- Ans.
Program to print a given string in reverse
Create a character array of the given string
Loop through the array from end to start and print each character
- Q4. Some questions about computer networks and Digital electronics
- Q5. What is Mux? what are its real life applications?
- Ans.
Mux is a device that selects one of several input signals and forwards the selected input into a single output line.
Mux stands for Multiplexer.
It is used in digital circuits to select one of several input signals and forward the selected input into a single output line.
It is used in communication systems to combine multiple signals into a single channel for transmission.
It is used in video and audio systems to switch b...
- Q6. What is DeMux? what are its real life applications?
- Ans.
DeMux is short for Demultiplexer. It is a digital circuit that takes one input and directs it to multiple outputs.
DeMux is used in digital communication systems to separate signals that have been combined for transmission.
It is also used in computer memory systems to select a specific memory location.
DeMux is used in video and audio systems to separate different channels of information.
It is used in automation systems ...
- Q7. Difference between decoder and Demux
- Ans.
Decoder converts encoded data into a readable format while Demux separates a single input into multiple outputs.
Decoder is used to decode encoded data such as binary data into a readable format.
Demux is used to separate a single input into multiple outputs based on the control signals.
Decoder is a combinational circuit while Demux is a sequential circuit.
Decoder is used in applications such as remote controls, computer...
- Q8. Why amadeus labs?
- Ans.
Amadeus Labs is a leading technology company in the travel industry.
Amadeus Labs provides opportunities to work on cutting-edge technologies.
The company has a strong focus on innovation and research.
Amadeus Labs has a global presence and offers a diverse and inclusive work environment.
Working at Amadeus Labs provides the opportunity to make a real impact on the travel industry.
The company values work-life balance and o
- Q9. Are you comfortable in working for Testing?
- Ans.
Yes, I am comfortable working for Testing.
I have experience in testing and understand its importance in software development.
I am willing to learn new testing techniques and tools.
I am comfortable working with testing teams and collaborating with them to ensure quality software.
I understand the importance of testing in ensuring customer satisfaction and reducing costs.
Examples: I have experience in manual and automated...
- Q10. Why do you consider yourself suitable for developer role?
- Ans.
I have the necessary skills and experience to excel in the developer role.
I have a degree in computer science and have completed multiple coding projects.
I am proficient in programming languages such as Java, Python, and C++.
I have experience working with databases and web development frameworks.
I am a quick learner and enjoy solving complex problems.
I am a team player and have collaborated with other developers on var
Interview Preparation Tips
Experience: The test was conducted online. All the questions were of medium standard and easy to crack if we have patience for thinking.
English comprehension level is slightly below the standard of CAT. Those who have the habit of reading English news paper can easily crack the test.
Data analysis questions were also of medium standard. Those who have knowledge about graphs, bar & pie charts can easily crack the exam.
Tips: Practice Aptitude questions from R S Agarwaal book and CAT material.
Round: Technical Interview
Experience: Over all interview experience is cool. Interviewers never grilled on anything. In many cases they have helped me to arrive at answers.
Tips: Read C++ and Oops concepts from E Balaguruswamy text book.
For Data structures and algorithms read 'Data structures' by Yeshwant kanethkar.
Minimum knowledge about all the courses of your department will be an added advantage. This will help you to depict you are sincere in your studies and don't have any personal constraints in learning a new thing.
General Tips: Just be confident and believe in yourself. You will get through.
Skills: Programming skill in C++
College Name: NIT Warangal
Motivation: No special motivation. It is a rapidly growing company offering good package.
Skills evaluated in this interview
I appeared for an interview in Aug 2016.
Interview Preparation Tips
Experience: The questions were tricky. We were given a paragraph and after reading it, a statement was given to us and we were asked to say if it is true, false or cannot say. The structure of the statement put us into a a tough place. So practice of such kind of questions is necessary.
For data interpretation questions a good hand on basic statistical mathematics is needed. One has to be quick because of the time crunch. The questions were approachable
Round: Technical Interview
Experience: In this round my resume was scanned and I was required to speak about myself, my projects and explain certain areas of my resume. The interviewer picked up one of my basic project, surprisingly, and asked me to elaborate on it. He asked me how I can improve the project. And I had to write a code to make that change. Basically, one should have a good idea about the projects they've done/ mentioned in their resume. And know it in detail.
Few questions on data structures. Prepare well for coding type questions and data structures.
Round: Puzzle Interview
Experience: The interviewer asked me two puzzles. They were moderate level. And also luckily he was helpful whenever I got stuck.
Round: HR Interview
Experience: HR round was good. Basic questions like " tell me more about yourself", brief information about my past history, college life, extra curricular activities. In the end she asked me, "should we hire you?" And I lightly answered " why not!" So it was a good interview overall.
Skills: Coding Skills, Team Working Ability, Project management
College Name: Visvesvaraya National Institute Of Technology
Interview Questionnaire
2 Questions
- Q1. Algorithm and Trick questions on Java
- Q2. Your future interest, interaction capabilities
Interview Preparation Tips
Experience: Mention only those projects/works which you feel fully confident on, let any question be thrown your way.
Believe me, a simple project explained in a good way is better than a complex project that scares you going into the details.
Tips: A little bit of extra activities (sports/music) helps them picture you as not a total nerd, which might help in front of some interviewers.
Round: Interview
Experience: They will mostly try to trick you here, even if you are right, they will make you doubt yourself. It's just about believing oneself and answering in one go.
Tips: Stick to your answers if you feel it's right, changing it again and again won't do you much good.
Round: Interview
Experience: This is where you have to be most careful, what they seek is just your interest in the company or infact passion for their work and not leaving them mid-way for higher studies or startup plans.
Tips: Diverting talks to some extra-currics might help a lot here specially if they have interest in that too, like the one, I was giving interview to, was wearing a Barcelona cap and I had mentioned that I played football at Inter-Hostel level. So we talked about the recent Premier league for like 10 minutes and the mood was really lightened, thanks to that.
General Tips: It is never too late to be what you might have been.
Skills: Algorithms, Java, Interaction Skills, coding, C, C++
College Name: IIT DELHI
Motivation: The technology (Social-Media Management) they are working on is really interesting to know more about and can be a future pioneer in the coming days.
Funny Moments: One of the interviewer I became so friendly with, mid-way through the interview that we added each other right there on facebook.
Sahil Chhabra
Interview Questionnaire
1 Question
- Q1. For me there was just one interview combined of guesstimates and Puzzles
Interview Preparation Tips
Experience: Consisted of 5 sections - English, Quant, Logical Reasonong, Statistics, Probability/Analytical questions. 10 questions per section. Medium level difficulty. It was followed by an subjective test by 1 question. The question was describe the most challenging experience while working in a Team.10 mins for this question
Tips: Practise Quant and logical reasoning. Stay focussed and confident.
Duration: 60 minutes
Total Questions: 50
Round: Group Discussion
Experience: First 1 min everyone has to speak then the group has to conclude in last 5 mins.
Tips: Reading newspaper is a must.
Duration: 20 minutes
Round: Interview
Experience: 1. Estimate the length of your hairs.2. What will you infer from the data of your collage (if provided) consisting of name contact details rank and sitting/not sitting for placements.3. Divide a disk/circle into 8 equal parts.4. 100 coins to be put into infinite boxes. How to place so that by just taking the EXACT number of boxes I can have money of any denomination under 100.5. 10% discount followed by 15% discount and then vice-versa. Which is better for shopekeeper?
Tips: Ans to last 33. three cuts4. 1 2 4 8 16 32 375. same for both
General Tips: Read about the company and work profile before hand. It helps a lot to frame the answer of Why Axtria?
Skill Tips: Practise and stay confident
Skills: Quantitative, communication skills
College Name: IIT Kharagpur
Motivation: Analytical job. Tremendous growth opportunities.
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