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ivy Customer Service Assistant Interview Questions and Answers

Updated 7 Jun 2017

ivy Customer Service Assistant Interview Experiences

2 interviews found

I was interviewed before Jun 2016.

Interview Questionnaire 

4 Questions

  • Q1. Tell me about yourself?
  • Ans. 

    I am a dedicated and customer-focused individual with experience in providing excellent customer service.

    • I have worked in the customer service industry for 3 years.

    • I am skilled in handling customer inquiries and resolving issues.

    • I have received positive feedback from customers for my friendly and helpful attitude.

    • I am proficient in using customer service software and have a strong attention to detail.

    • I am a good listen...

  • Answered by AI
  • Q2. What are your strengths?
  • Ans. 

    My strengths include excellent communication skills, problem-solving abilities, and a strong attention to detail.

    • Excellent communication skills: I am able to effectively communicate with customers, understand their needs, and provide appropriate solutions.

    • Problem-solving abilities: I am skilled at identifying and resolving customer issues in a timely and efficient manner.

    • Strong attention to detail: I pay close attentio...

  • Answered by AI
  • Q3. Tell me about a situation when you had to work under pressure or a tight deadline? How did you manage?
  • Ans. 

    I had to work under pressure when a project deadline was moved up unexpectedly.

    • Prioritized tasks based on urgency and importance

    • Communicated with team members to delegate responsibilities

    • Stayed focused and organized to meet the new deadline

  • Answered by AI
  • Q4. Why do you want to join our company?
  • Ans. 

    I want to join your company because of its excellent reputation and commitment to customer satisfaction.

    • I have heard great things about your company's dedication to providing exceptional customer service.

    • I am impressed by the positive reviews and feedback from customers about their experiences with your company.

    • Your company's values align with my own, particularly in terms of prioritizing customer satisfaction and goin...

  • Answered by AI

Interview Preparation Tips

Round: HR Interview
Experience: I went in and introduced myself. The HR person was a very good lady and made sure if I was comfortable. She asked me how I am doing today.

Once she had everything settled, she gave me a little insight into the company - what they do, what is it like to work there, some responsibilities and expectations.

She then began the interview, and asked me to tell her about myself. I briefed her about my educational background, ethnic background, hobbies and future academic plans.

In her second question, she asked me about my strengths. I replied with great confidence as it was a great oppotunity to inform her about some of my skills and how that would benefit the company.

She then went ahead to the third question and I talked about the instances when I displayed skills like time management, problem solving, attention to detail, fast worker.

In response to the fourth question, I told her about how the company fits my experience and how great a platform it would be for me.
Tips: First Impression is the last impression so always dress professional.
Whenever given the opportunity, never hesitate to display your skills and 'sell' yourself.
Don't forget to express your thanks for scheduling an interview. Send her a Thank you email after the interview
Be confident and smile.

Round: Group Activity
Experience: It was just a session where all those who had cleared the interview met and indulged in various fun activities to explore the office, meet the heads and other faculty, and know more about each other.
Tips: Always dress professional and smile.
Never let go of any opportunity to show skills.
Make connections and indulge in healthy and informative discussions.
Be a good listener.

Skills: Learning Ability, Leadership Skills, Communication And Confidence, Interpersonal Communication, Adaptability

I was interviewed before Jun 2016.

Interview Questionnaire 

4 Questions

  • Q1. Tell me about yourself?
  • Ans. 

    I am a dedicated and friendly customer service assistant with a passion for helping others and resolving issues.

    • Experienced in handling customer inquiries and complaints

    • Skilled in providing excellent customer service

    • Strong communication and problem-solving skills

    • Ability to work well under pressure and in a fast-paced environment

  • Answered by AI
  • Q2. What are your strengths?
  • Ans. 

    My strengths include excellent communication skills, problem-solving abilities, and a strong focus on customer satisfaction.

    • Excellent communication skills - able to effectively communicate with customers and colleagues

    • Strong problem-solving abilities - can quickly identify and resolve customer issues

    • Customer-focused - always prioritize customer satisfaction and strive to exceed their expectations

  • Answered by AI
  • Q3. Tell me about a situation where you had to work under pressure or a tight deadline? How did you manage?
  • Ans. 

    I had to work under pressure to meet a tight deadline for a project at my previous job.

    • Prioritized tasks based on importance and urgency

    • Broke down the project into smaller tasks to manage time effectively

    • Communicated with team members to delegate responsibilities and ensure everyone was on track

    • Stayed focused and organized to meet the deadline

    • Successfully completed the project on time despite the pressure

  • Answered by AI
  • Q4. Why do you want to join our company?
  • Ans. 

    I am impressed by your company's commitment to customer satisfaction and innovation in the industry.

    • I admire the company's reputation for excellent customer service

    • I am excited about the opportunity to contribute to a team that values innovation

    • I believe in the company's mission and values

  • Answered by AI

Interview Preparation Tips

Round: HR Interview
Experience: I went in and introduced myself. The HR person was a kind lady and made sure if I was comfortable.
Once she made sure that I am settled, she spoke to me about the company-what they do, what is it like to work there, responsibilities and expectations.
She went on and began the interview. In response to the first question, I told her about my ethnic and academic background, hobbies and future academic plans.
I took the second question as an opportunity to tell her about my skills and how they would contribute towards the success of the company.
In response to the the third question, I told her about the instances where I displayed skills such as time management, patience, attention to detail, pace, quality oriented etc.
To the fourth question, I answered about how the company fits my education and experience. I also mentioned how great of a learning experience it is for me.

Tips: Always dress professional as first impression is the last impression.
Make sure to highlight your skills and how they would help the company or the job responsibility. Never let go of any opportunity to 'sell' yourself.
Be confident and smile.
Send a Thank You email after the interview and express your interest in the company.

Round: Group Activity
Experience: A series of activities were held in which all the people who had cleared the interview got a chance to explore the comany and different departments, meet the staff and learn more about each other.
Tips: Always dress professional and look neat.
Make connections and increase your network.
Never let go of an opportunity to display your skills.

Skills: Leadership Skills, Communication And Confidence, Interpersonal Communication, Work ethic, Microsoft Office Suit, Adaptability, Ability To Work In A Team

Customer Service Assistant Interview Questions Asked at Other Companies

asked in HCLTech
Q1. Speak 2 minutes on any topic
Q2. Maintain the complaint data on excell
asked in Tawoos
Q3. How to wash utensils

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Apr 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself
  • Q2. Why do you want to work in HCL
Round 3 - HR 

(2 Questions)

  • Q1. Typing test was taken write 2 minutes around 500 word on any topic given
  • Q2. Speak 2 minutes on any topic
  • Ans. 

    The Importance of Time Management

    • Time management is crucial for success in both personal and professional life

    • It helps in prioritizing tasks and achieving goals efficiently

    • Effective time management reduces stress and improves work-life balance

    • Examples of time management techniques include creating to-do lists, setting deadlines, and delegating tasks

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't get stressed they just hire you seeking your experience if you are fresher try to get a good typing speed and communication skills

I applied via Company Website and was interviewed before Dec 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Questions on Java,SQL,some trending technologies(IOT,Big data),pattern questions, programming questions with different approaches.

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare basics of DSA, have knowledge about the databases, some common dml ,ddl statements, programming knowledge of a particular language like C,Java, python,etc...have good command on oops concepts... little bit of frameworks knowledge will also help

I applied via Referral and was interviewed before Jan 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Java questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare basic questions

I applied via Newspaper Ad and was interviewed before Jun 2021. There were 3 interview rounds.

Round 1 - Aptitude Test 
Round 2 - Technical 

(1 Question)

  • Q1. Basic questions of java.
Round 3 - HR 

(1 Question)

  • Q1. Intro and other hr related questions.

Interview Preparation Tips

Interview preparation tips for other job seekers - Cover the basic questions regarding the programming language.

I applied via Naukri.com and was interviewed before Sep 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - Aptitude Test 

Entry level aptitude test

Round 3 - One-on-one 

(1 Question)

  • Q1. Introduction and about college project.

Interview Preparation Tips

Interview preparation tips for other job seekers - It was a really good experience working in TCS

I applied via Referral and was interviewed before Apr 2021. There were 2 interview rounds.

Round 1 - Aptitude Test 

Puzzles, Psychometric Test

Round 2 - One-on-one 

(1 Question)

  • Q1. Some water in 3 Jars question, you had to measure out 5L correctly

Interview Preparation Tips

Interview preparation tips for other job seekers - Make the interview interactive, I got this input from another Senior. Before i went into the interview room the volunteers were telling all those who goes into Room No 1 is screwed. I was praying i don't get room no 1. But fortunately for me I got room no 1 because when the interviewer gave me the puzzle and handed over pen and paper he went back to relax his posture and when i explained i will fill the 5L Jar first, he immediately came forward to listen to me, at that moment i knew i got the job because i felt the previous candidates never made their interview interactive and that's why he went back to relax his posture.

I applied via Walk-in and was interviewed before Jul 2021. There was 1 interview round.

Round 1 - Technical 

(1 Question)

  • Q1. .net questions - routing in asp.net MVC ?

Interview Preparation Tips

Interview preparation tips for other job seekers - Nothing . Prepare well for interview on .Net technology stack

I applied via Company Website and was interviewed before Jun 2021. There were 2 interview rounds.

Round 1 - Aptitude Test 

First round was coding as well as aptitude done together went well I guess focusing on codes helps a lot.

Round 2 - Technical 

(1 Question)

  • Q1. 2nd round included tr and mr round went quite enegritic

Interview Preparation Tips

Interview preparation tips for other job seekers - Resume skills matters a lot don't fill resume the technologies you don't even aware of

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