ITSource Technologies IT Engineer Interview Questions and Answers

I handled an average of 20-25 calls tickets per day and took around 30-45 minutes to solve each ticket.

• Handled 20-25 calls tickets per day

• Took 30-45 minutes to solve each ticket

• Prioritized urgent tickets first

• Collaborated with team members to solve complex tickets

IMAP and POP3 are email protocols used for retrieving emails from a mail server.

• IMAP stands for Internet Message Access Protocol and allows users to access and manage their emails on a remote server.

• POP3 stands for Post Office Protocol version 3 and downloads emails from a mail server to a local device.

• IMAP allows for multiple devices to access and sync emails, while POP3 only allows for one device to download emails.

• I...read more

Outlook is a personal information manager developed by Microsoft.

• It is used for email communication, managing contacts, scheduling appointments, and organizing tasks.

• It integrates with other Microsoft Office applications such as Word, Excel, and PowerPoint.

• It allows users to create and manage multiple email accounts and folders.

• It has features such as email filtering, automatic replies, and calendar sharing.

• It can be a...read more

Safe mode is a diagnostic mode in which a computer's operating system starts with only basic functions.

• Safe mode is used to troubleshoot and fix issues with the operating system or software.

• In safe mode, only essential drivers and services are loaded, which can help identify and resolve problems.

• Safe mode can be accessed by pressing a key during startup, such as F8 for Windows.

• In safe mode, the screen resolution may be...read more

PST files are created to store Outlook data locally on a computer.

• PST files allow users to access their Outlook data even when not connected to the internet.

• They can be used to backup important emails, contacts, and calendar events.

• PST files can also be used to transfer Outlook data from one computer to another.

• They have a maximum size limit of 50GB in Outlook 2010 and later versions.

• PST files can be password protected

TCP and UDP are protocols used for communication between devices on a network.

• TCP stands for Transmission Control Protocol and is a connection-oriented protocol used for reliable data transfer.

• UDP stands for User Datagram Protocol and is a connectionless protocol used for fast data transfer.

• TCP is used for applications that require reliable data transfer, such as email and file transfer.

• UDP is used for applications tha...read more

To install an operating system, you need to create a bootable media and follow the installation wizard.

• Create a bootable media (USB, DVD, etc.) with the operating system image

• Insert the bootable media into the computer and restart it

• Follow the installation wizard and select the desired options (language, partition, etc.)

• Wait for the installation to complete and restart the computer