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Iron Mountain Inc Senior Customer Support Associate Interview Questions and Answers

Updated 19 Nov 2024

Iron Mountain Inc Senior Customer Support Associate Interview Experiences

1 interview found

Senior Customer Support Associate Interview Questions & Answers

user image Anonymous

posted on 19 Nov 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
2-4 weeks
Result
No response

I applied via Job Fair and was interviewed in Oct 2024. There was 1 interview round.

Round 1 - Technical 

(1 Question)

  • Q1. Communication test
    • Add your answer

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Interview questions from similar companies

Senior Customer Support Associate Interview Questions & Answers

Collabera Technologies user image Anonymous

posted on 16 Sep 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Aug 2024. There was 1 interview round.

Round 1 - HR 

(5 Questions)

  • Q1. How do you communicate with customer through email ?
    • Add your answer
  • Q2. How will you handle the chats, if you get dual, for which customer you will give first preference?
    • Add your answer
  • Q3. How soon can you join company?
    • Add your answer
  • Q4. What is the notice period you are serving?
    • Add your answer
  • Q5. What is the speed, how quickly can you draft email?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Excellent opportunity for chat and email process

Senior Customer Support Associate Interview Questions & Answers

Collabera Technologies user image Anonymous

posted on 16 Sep 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Aug 2024. There was 1 interview round.

Round 1 - HR 

(5 Questions)

  • Q1. How do you communicate with customer through email ?
    • Add your answer
  • Q2. How will you handle the chats, if you get dual, for which customer you will give first preference?
    • Add your answer
  • Q3. How soon can you join company?
    • Add your answer
  • Q4. What is the notice period you are serving?
    • Add your answer
  • Q5. What is the speed, how quickly can you draft email?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Excellent opportunity for chat and email process

Customer Service Representative Interview Questions & Answers

Luxoft user image Anonymous

posted on 2 Jul 2024

Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Jun 2024. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. What does privacy mean to you?
    • Add your answer
  • Q2. Would you rather manage or be managed?
    • Add your answer
Round 2 - HR 

(2 Questions)

  • Q1. Explain "code of conduct".
  • Ans. 

    Code of conduct is a set of rules and guidelines that outline the ethical and professional behavior expected from individuals in a particular organization or profession.

    • Code of conduct sets standards for behavior and interactions within an organization.

    • It outlines expectations for ethical decision-making and professionalism.

    • Violation of the code of conduct can result in disciplinary action.

    • Examples include rules on con

    • Answered by AI
    Add your answer
  • Q2. What is something you are proud of?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - I responded to an online post for a customer service position. When i heard back, I was given info to reach out to the hiring manager on the Signal platform for an interview. I did that and was given a set of questions which I answered immediately. The conversation was left hanging. The next day, I received a 2nd set of questions which I waited to answer and submitted on the 3rd day. Upon doing so, I was hired on the spot and told someone would be contacting me via email to start the onboarding process. Upon review of the company's website, the "way we hire" followed a different process and started with a resume submission which i was never even asked for. Im still not certain if I really interviewed with Luxoft or someone posing as the company. My advice is to do research and know there are potential scammers out there that may be posing as Luxoft. I will update this as my experience unfolds.

Customer Care Executive Interview Questions & Answers

TransUnion user image Anonymous

posted on 7 Oct 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed in Sep 2024. There were 2 interview rounds.

Round 1 - Assignment 

Online assessment that you have to do before the actual interview

Round 2 - HR 

(2 Questions)

  • Q1. Tell me about yourself
  • Ans. 

    I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.

    • 5 years of experience in customer care

    • Skilled in resolving customer issues

    • Strong communication and problem-solving skills

    • Empathetic and patient when dealing with customers

    • Answered by AI
    Add your answer
  • Q2. Why did you leave your past job
  • Ans. 

    Seeking new challenges and growth opportunities

    • Desire for career advancement

    • Looking for a new challenge

    • Seeking growth opportunities

    • Company restructuring led to role changes

    • Answered by AI
    Add your answer

Customer Care Executive Interview Questions & Answers

Diebold Nixdorf user image Anonymous

posted on 4 Feb 2024

Interview experience
2
Poor
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Walk-in and was interviewed in Jan 2024. There were 2 interview rounds.

Round 1 - Group Discussion 

First round was resume shortlisting
Second was group discussion round you will be given some topics like social media, sports etc prepare some general topics before going to interview
If you clear both the above mentioned round and things goes well you will be called after 2-3 days for virtual round with the manager

Round 2 - Communication skills 

(1 Question)

  • Q1. GD question say something on social media, sports etc
    • Add your answer
More about working at Iron Mountain Inc

Iron Mountain Inc Interview FAQs

How many rounds are there in Iron Mountain Inc Senior Customer Support Associate interview?
Iron Mountain Inc interview process usually has 1 rounds. The most common rounds in the Iron Mountain Inc interview process are Technical.
How to prepare for Iron Mountain Inc Senior Customer Support Associate interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Iron Mountain Inc. The most common topics and skills that interviewers at Iron Mountain Inc expect are Calling, Customer Service, Email Support, Inbound Calls and Non Voice Process.

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Iron Mountain Inc Senior Customer Support Associate Interview Process

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