Intelligence Node Technical Support Executive Interview Questions and Answers

Q1. ATG Endeca Spring boot microservices
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Q1. Java Oracle Commerce ATG AWS Kafka kubernate
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Q2. Microservices Oracle Commerce AWS Mongo DB
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Q1. Self introduction,A few basic questions about bpo sector
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Q2. Tell me about yourself
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Q3. How to handle a irated customer
Ans. 
To handle an irate customer, listen actively, empathize, apologize, offer a solution, and follow up.
• Listen actively to the customer's complaint without interrupting

• Empathize with the customer's frustration and show understanding

• Apologize for the inconvenience caused to the customer

• Offer a solution to the customer's problem or suggest alternatives

• Follow up with the customer to ensure their satisfaction
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Q4. What is sympathy and empathy
Ans. 
Sympathy is feeling sorry for someone's situation, while empathy is understanding and sharing their feelings.
• Sympathy is acknowledging someone's pain or struggle, but not necessarily feeling it yourself

• Empathy is putting yourself in someone else's shoes and feeling what they feel

• Sympathy is more surface-level, while empathy requires deeper understanding

• Example of sympathy: 'I'm sorry you lost your job.'

• Example of empat...read more
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Q5. What quality required for bpo secotor
Ans. 
Good communication skills, patience, problem-solving ability, adaptability, and customer-centric approach are essential qualities for BPO sector.
• Excellent communication skills to interact with customers

• Patience to handle difficult customers and situations

• Problem-solving ability to resolve customer issues

• Adaptability to work in a fast-paced and dynamic environment

• Customer-centric approach to provide excellent service

• Abi...read more
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Q6. Tell me something about Environment
Ans. 
Environment refers to the natural world around us and the impact of human activities on it.
• It includes air, water, land, and all living organisms.

• Human activities such as pollution, deforestation, and climate change have a negative impact on the environment.

• Conservation efforts such as recycling, using renewable energy sources, and protecting wildlife can help preserve the environment.

• Environmental issues are global an...read more
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Mcqs on javascript,. 1 coding question

Coding test in any language

Any topics for the GD

Q1. Experience about the java script
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Q2. My work experience about the java scirpt
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Q3. Palindrome in any code language
Ans. 
A palindrome is a word, phrase, number, or other sequence of characters that reads the same forward and backward.
• Check if the input string is equal to its reverse

• Ignore spaces and punctuation when checking for palindromes

• Convert the input string to lowercase for case-insensitive comparison
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Q4. Other general maths programming questions
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Q1. Peak element in array
Ans. 
A peak element in an array is an element that is greater than or equal to its neighbors.
• Iterate through the array and check if the current element is greater than its neighbors.

• If the element at index i is greater than or equal to elements at indices i-1 and i+1, it is a peak element.

• Example: ['1', '3', '2', '4', '1'] has peak elements at index 1 and 3.
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Q2. 2 dimentional array rotate 90 degree
Ans. 
Rotate a 2D array by 90 degrees clockwise
• Transpose the array

• Reverse each row of the transposed array
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Pollitices current generation

1st round we had 3 coding question that has to be written(Easy,Medium,Hard)

We had Gd with self intro

Q1. Tell me about Yourself
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Q2. He gave me a coding question
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