Intelligence Node Technical Support Executive Interview Questions and Answers

Q1. Self introduction,A few basic questions about bpo sector
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Q2. Tell me about yourself
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Q3. How to handle a irated customer
Ans. 
To handle an irate customer, listen actively, empathize, apologize, offer a solution, and follow up.
• Listen actively to the customer's complaint without interrupting

• Empathize with the customer's frustration and show understanding

• Apologize for the inconvenience caused to the customer

• Offer a solution to the customer's problem or suggest alternatives

• Follow up with the customer to ensure their satisfaction
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Q4. What is sympathy and empathy
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Sympathy is feeling sorry for someone's situation, while empathy is understanding and sharing their feelings.
• Sympathy is acknowledging someone's pain or struggle, but not necessarily feeling it yourself

• Empathy is putting yourself in someone else's shoes and feeling what they feel

• Sympathy is more surface-level, while empathy requires deeper understanding

• Example of sympathy: 'I'm sorry you lost your job.'

• Example of empat...read more
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Q5. What quality required for bpo secotor
Ans. 
Good communication skills, patience, problem-solving ability, adaptability, and customer-centric approach are essential qualities for BPO sector.
• Excellent communication skills to interact with customers

• Patience to handle difficult customers and situations

• Problem-solving ability to resolve customer issues

• Adaptability to work in a fast-paced and dynamic environment

• Customer-centric approach to provide excellent service

• Abi...read more
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Q6. Tell me something about Environment
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Environment refers to the natural world around us and the impact of human activities on it.
• It includes air, water, land, and all living organisms.

• Human activities such as pollution, deforestation, and climate change have a negative impact on the environment.

• Conservation efforts such as recycling, using renewable energy sources, and protecting wildlife can help preserve the environment.

• Environmental issues are global an...read more
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Q1. ATG Endeca Spring boot microservices
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Q1. Java Oracle Commerce ATG AWS Kafka kubernate
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Q2. Microservices Oracle Commerce AWS Mongo DB
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There will be 3 coding questions. They are of medium and hard level.

Q1. Sort array consisting 0's 1's and 2's without inbuilt functions
Ans. 
Sort an array of 0's, 1's, and 2's without using inbuilt functions.
• Use three pointers to keep track of the last index of 0's, 1's, and 2's

• Iterate through the array and swap elements based on their value

• Continue until all elements are sorted
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Q1. Os cn related questions
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Q1. Java questions and general hr questions
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All coding questions were ad hoc

Q1. Leetcode questions were asked
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Q2. A question about cache memory was asked
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I had to evaluate a software and let them understand where this software could be implemented and the pros and cons of the software.

Coding is based scenario question , we have to write the code in paper. There is 1 hour time to complete the coding test.

Q1. I am unable to attend the second round.
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Q1. Find the second most occurrence of string.
Ans. 
Find the second most occurrence of string in an array of strings.
• Create a dictionary to store the count of each string in the array

• Sort the dictionary by count in descending order

• Return the key of the second element in the sorted dictionary
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