Intelemark Solutions Interview Questions and Answers

Initially, you need to conduct a harvest test on the system, which will take one hour. After the harvest, you must provide an assessment. Prior to starting your assessment, you have two videos to watch. In the first video, you will learn about the company, and in the second video, you will understand what tasks will be expected of you. Once you have watched both videos, your assessment will begin, consisting of 39 questions, and you will need to score at least 21 marks to pass.

Q1. Tell me about yourself.
Ans. 
I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.
• 5 years of experience in customer care

• Skilled in resolving customer issues

• Strong focus on providing exceptional service

• Empathetic and dedicated approach

• Excellent communication skills
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Q2. Why do you want to work in a Business Process Outsourcing (BPO) role?
Ans. 
I am passionate about providing excellent customer service and enjoy the fast-paced environment of a BPO role.
• I have strong communication skills and enjoy interacting with people.

• I thrive in a dynamic and challenging work environment.

• I am motivated by the opportunity to help customers and resolve their issues efficiently.

• I am interested in the diverse range of industries and clients that BPO roles offer.

• I am excited ab...read more
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Q3. What was your understanding of the assessment?
Ans. 
I understood the assessment as a way to evaluate my skills and knowledge related to customer care.
• I understood that the assessment would involve questions or scenarios related to customer service.

• I prepared by reviewing common customer care scenarios and practicing my communication skills.

• I expected to demonstrate my ability to handle customer inquiries and resolve issues effectively.

• I also anticipated being evaluated ...read more
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Q1. What motivates you to pursue a career in the BPO sector?
Ans. 
I am motivated to pursue a career in the BPO sector because of the opportunity to interact with diverse customers and provide excellent service.
• Opportunity to interact with diverse customers

• Ability to provide excellent service

• Challenging and dynamic work environment

• Opportunity for career growth and development
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Q2. What motivates you to apply specifically for a position at Continuum Global Solutions, given the presence of numerous companies in the BPO sector such as Teleperformance and Takus?
Ans. 
I am motivated to apply for a position at Continuum Global Solutions due to their reputation for providing excellent customer care services and opportunities for career growth.
• Continuum Global Solutions has a strong reputation for providing excellent customer care services.

• I am impressed by the opportunities for career growth and development at Continuum Global Solutions.

• I value the company culture and values of Contin...read more
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Q3. If you are a graduate, why did you choose not to pursue a career in your field, and what motivates you to join a BPO?
Ans. 
I chose to join a BPO instead of pursuing a career in my field due to the diverse opportunities and growth potential it offers.
• I wanted to explore different industries and gain a broader skill set.

• I was attracted to the fast-paced and dynamic environment of the BPO industry.

• I enjoy interacting with people and providing excellent customer service, which aligns with the role of a Customer Care Executive.

• I believe working...read more
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Q4. What did you understand from the assessment that you completed?
Ans. 
I understood the assessment as a way to evaluate my skills and knowledge relevant to the role of a Customer Care Executive.
• The assessment helped me showcase my communication skills, problem-solving abilities, and customer service knowledge.

• I was able to demonstrate my ability to handle difficult customers and resolve issues efficiently.

• The assessment also allowed me to highlight my multitasking skills and ability to wo...read more
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Q1. Self introduction
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Q2. Communication skills
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Q3. Job orientedquestion
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Q4. Your are computer student but Why you can choose this company
Ans. 
I chose this company because of its reputation for excellent customer service and opportunities for growth in the tech industry.
• I am passionate about technology and enjoy working with customers to solve their issues.

• I have researched the company and believe in its values and commitment to employee development.

• I see this role as a great opportunity to apply my technical skills in a customer-focused environment.

• I am exci...read more
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Q5. How many languages you know
Ans. 
I am fluent in three languages: English, Spanish, and French.
• Fluent in English, Spanish, and French

• Able to communicate effectively in all three languages

• Experience in multilingual customer service roles
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Q1. How would you handle working on project with tight deadlines?
Ans. 
I thrive under pressure and prioritize tasks effectively to meet deadlines.
• I would break down the project into smaller tasks and create a timeline for each task.

• I would communicate effectively with team members to ensure everyone is on the same page and working towards the deadline.

• I would stay organized and focused, avoiding distractions to maximize productivity.

• I would be proactive in identifying potential roadblocks...read more
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Q2. How would you explain technical details to a non- technical audience?
Ans. 
I would use simple language, analogies, and visuals to explain technical details to a non-technical audience.
• Use simple language and avoid jargon

• Use analogies to relate technical concepts to everyday experiences

• Use visuals such as diagrams or charts to aid understanding

• Encourage questions and provide real-life examples
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Q1. Tell me about yourself?
Ans. 
I am a detail-oriented and organized individual with experience in handling back end operations efficiently.
• I have a strong background in managing databases and ensuring data accuracy

• I am proficient in using various back end tools and software

• I have excellent problem-solving skills and can troubleshoot technical issues effectively
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Q2. I have significant experience with software development
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Q1. What is data entry?
Ans. 
Data entry is the process of entering, updating, or verifying data in a computer system.
• Entering data accurately and efficiently

• Updating existing data with new information

• Verifying data for accuracy and completeness
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Q2. What is your experience with data entry?
Ans. 
I have over 3 years of experience in data entry, including entering, verifying, and updating data in various databases.
• Proficient in using Microsoft Excel and other data entry software

• Accurate and efficient in typing and data entry tasks

• Experience in maintaining confidentiality and data integrity

• Handled large volumes of data entry tasks with tight deadlines
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Q3. What is difference between c and c++ ?
Ans. 
C is a procedural programming language while C++ is an object-oriented programming language.
• C is a procedural programming language, focusing on functions and procedures.

• C++ is an object-oriented programming language, allowing for classes, objects, and inheritance.

• C does not support classes and objects, while C++ does.

• C++ has features like polymorphism, encapsulation, and inheritance which are not present in C.

• C++ is an...read more
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Q4. How you work msword
Ans. 
I am proficient in using MS Word for data entry tasks.
• I am skilled in formatting text, tables, and images in MS Word.

• I can create and edit documents, including reports, letters, and spreadsheets.

• I am familiar with using templates and styles to maintain consistency in documents.

• I am experienced in using features like spell check, track changes, and mail merge.

• I am efficient in using keyboard shortcuts to speed up data e
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Q1. About my profile and experience
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Q2. Technical questions
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Q1. About my profile and experience
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Q2. About technical things
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Q1. Tell me about yor self
Ans. 
I am a dedicated and experienced agent with a passion for helping clients achieve their real estate goals.
• Over 5 years of experience in the real estate industry

• Strong negotiation skills and market knowledge

• Excellent communication and customer service abilities

• Proven track record of successful transactions

• Always staying updated on market trends and regulations
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Q2. Why you want to join this company
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Q1. Tell me about yourself
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Q2. Do you know the job role?
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Q3. What were the golden rules of accounting
Ans. 
The golden rules of accounting are basic principles that guide the process of recording financial transactions.
• The three golden rules of accounting are: Debit the receiver, Credit the giver; Debit what comes in, Credit what goes out; Debit all expenses and losses, Credit all incomes and gains.

• These rules help ensure that financial transactions are accurately recorded and classified in the accounting system.

• For example,...read more
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Q4. What is depreciation
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Depreciation is the allocation of the cost of a tangible asset over its useful life.
• Depreciation is a non-cash expense that reduces the value of an asset over time.

• It reflects the wear and tear, obsolescence, or decrease in value of the asset.

• Common methods of calculating depreciation include straight-line, double declining balance, and units of production.

• Example: A company buys a delivery truck for $50,000 with a use...read more
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Q5. What do you know about GST
Ans. 
GST stands for Goods and Services Tax, a value-added tax levied on most goods and services sold for domestic consumption.
• GST is a single tax on the supply of goods and services, right from the manufacturer to the consumer.

• It has replaced multiple indirect taxes like VAT, service tax, etc.

• GST has 4 tax slabs - 5%, 12%, 18%, and 28%.

• Input tax credit can be claimed on taxes paid on input goods and services.

• GST registratio...read more
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Q6. What are the types of GST
Ans. 
Types of GST include CGST, SGST, IGST, and UTGST.
• CGST - Central Goods and Services Tax

• SGST - State Goods and Services Tax

• IGST - Integrated Goods and Services Tax

• UTGST - Union Territory Goods and Services Tax
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Q7. Tell me about any topic in hindi
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Q1. Tell me about yourself
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Q2. Where do you live in Bangalore
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Q3. Do you know about Tally,GST and TDS
Ans. 
Yes, I am familiar with Tally for accounting, GST for taxation, and TDS for tax deduction.
• I have experience using Tally software for maintaining accounting records.

• I understand the concepts of GST (Goods and Services Tax) and its implications on business transactions.

• I am aware of TDS (Tax Deducted at Source) and its requirements for tax deduction.

• I have practical knowledge of how to handle GST and TDS compliance in ac
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Q4. Do you know that the job role is a voice process one?
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Q5. Do you know the salary package here?
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Q1. Tell me about any topic in hindi
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Q2. Do you know that hindi is mandatory in this company?
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Q1. What is your experience?
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Q2. Hometown?
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Q1. Expected CTC for your carrier?
Ans. 
I am looking for a competitive salary based on my experience and skills in the industry.
• I am open to negotiation based on the responsibilities and expectations of the role.

• I have a proven track record in AR calling and believe my skills warrant a competitive salary.

• I am looking for a salary that reflects the market rate for Senior AR Callers in this region.
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Q2. Whats your CTC
Ans. 
My current CTC is $50,000 per year.
• My current CTC is $50,000 per year

• I am currently earning $4,166 per month

• I have a total annual package of $60,000 including bonuses
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Q1. Any job in work
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Q2. My job opportunities
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Q3. Your choice for job
Ans. 
I am passionate about data entry and have experience in the field.
• I have a strong attention to detail

• I am proficient in data entry software such as Microsoft Excel

• I have experience in accurately inputting large amounts of data
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