InsuranceDekho Customer Service Executive Interview Questions and Answers

Q1. Personal introduction
Add your answer
Q2. Education qualifications
Add your answer

Some general queries, mathematical and analyticals. multiple choice. 15mins

Q1. Typing speed should be atleast 25wpm
Add your answer

Q1. Usual previous job questions and how long you can stay
Add your answer

In aptitude test there was 10 questions and each questions get 5 marks.

Q1. Hr. Ask! 1 Tell me about your self ? 2 What did you understand Customer service Executive?
Add your answer

Q1. Hr. Ask ! 1 Tell me about your self? 2 Why should I hire you? 3 Why did you apply in Policy Bazaar? 4 What is your salary Expectation?
Add your answer

Q1. Introduce yourself
Ans. 
Experienced customer service executive with a strong background in resolving customer issues and providing exceptional service.
• Over 5 years of experience in customer service roles

• Skilled in handling customer inquiries and complaints

• Proficient in using CRM systems to track customer interactions

• Strong communication and problem-solving skills

• Received multiple awards for outstanding customer service
Answered by AI
Add your answer
Q2. Why Customer Service?
Ans. 
I am passionate about helping others and enjoy problem-solving.
• I enjoy interacting with people and providing assistance.

• I find satisfaction in resolving issues and making customers happy.

• I believe in the importance of building strong relationships with customers.

• I have a natural ability to empathize and understand the needs of others.
Answered by AI
Add your answer

Q1. Tell me About Policybazaar
Ans. 
Policybazaar is an online platform that helps customers compare and buy insurance policies from various companies.
• Policybazaar offers a wide range of insurance products including health, life, car, and travel insurance.

• Customers can compare different insurance plans based on coverage, premium, and other features before making a purchase.

• The platform provides a convenient and transparent way for customers to buy insuran...read more
Answered by AI
Add your answer
Q2. How to deal with angry customers?
Ans. 
Listen actively, empathize, stay calm, apologize, offer solutions, follow up.
• Listen actively to understand their concerns.

• Empathize with their situation and show understanding.

• Stay calm and composed to de-escalate the situation.

• Apologize for any inconvenience caused, even if it's not your fault.

• Offer solutions or alternatives to address their issue.

• Follow up to ensure the problem has been resolved to their satisfaction
Answered by AI
Add your answer

There will be an assignment test of English grammar which is basic.

Q1. Tell me about past experience
Add your answer
Q2. Some random topic or mock call
Add your answer

Q1. Tell about your self
Ans. 
Experienced customer service executive with a strong background in resolving customer issues and providing exceptional service.
• Over 5 years of experience in customer service roles

• Skilled in handling customer inquiries, complaints, and escalations

• Proficient in using CRM systems and other customer service tools

• Strong communication and problem-solving skills

• Received multiple awards for outstanding customer service perform
Answered by AI
Add your answer
Q2. What do you know about sales
Ans. 
Sales involves the process of selling products or services to customers in exchange for money.
• Sales is the process of identifying potential customers, understanding their needs, and persuading them to purchase a product or service.

• It involves building relationships with customers, providing information about products, and closing deals.

• Sales can be done through various channels such as face-to-face interactions, phone ...read more
Answered by AI
Add your answer