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InsuranceDekho
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I applied via Approached by Company and was interviewed in Nov 2021. There were 2 interview rounds.
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I applied via Recruitment Consultant and was interviewed in Aug 2021. There was 1 interview round.
Customer service is the support and assistance provided to customers before, during, and after a purchase.
Customer service involves addressing customer needs and concerns
It includes providing information about products or services
It also involves resolving customer complaints and issues
Examples include answering phone calls, responding to emails, and providing in-person assistance
posted on 27 Dec 2020
To convince a customer to take a policy despite high premium, emphasize the benefits, value, and long-term savings.
Highlight the comprehensive coverage and benefits provided by the policy.
Explain how the policy offers financial protection and peace of mind in case of unexpected events.
Emphasize the long-term savings and potential cost-effectiveness of the policy.
Provide examples of how the policy has helped other custo...
posted on 29 Jan 2025
I applied via Walk-in and was interviewed before Apr 2023. There were 3 interview rounds.
Some general queries, mathematical and analyticals. multiple choice. 15mins
posted on 29 Mar 2023
I applied via Recruitment Consulltant and was interviewed in Mar 2023. There were 4 interview rounds.
In aptitude test there was 10 questions and each questions get 5 marks.
posted on 6 Aug 2024
I applied via Recruitment Consulltant and was interviewed in Jul 2024. There were 2 interview rounds.
Experienced customer service executive with a strong background in resolving customer issues and providing exceptional service.
Over 5 years of experience in customer service roles
Skilled in handling customer inquiries and complaints
Proficient in using CRM systems to track customer interactions
Strong communication and problem-solving skills
Received multiple awards for outstanding customer service
I am passionate about helping others and enjoy problem-solving.
I enjoy interacting with people and providing assistance.
I find satisfaction in resolving issues and making customers happy.
I believe in the importance of building strong relationships with customers.
I have a natural ability to empathize and understand the needs of others.
Policybazaar is an online platform that helps customers compare and buy insurance policies from various companies.
Policybazaar offers a wide range of insurance products including health, life, car, and travel insurance.
Customers can compare different insurance plans based on coverage, premium, and other features before making a purchase.
The platform provides a convenient and transparent way for customers to buy insuran...
Listen actively, empathize, stay calm, apologize, offer solutions, follow up.
Listen actively to understand their concerns.
Empathize with their situation and show understanding.
Stay calm and composed to de-escalate the situation.
Apologize for any inconvenience caused, even if it's not your fault.
Offer solutions or alternatives to address their issue.
Follow up to ensure the problem has been resolved to their satisfaction
There will be an assignment test of English grammar which is basic.
Experienced customer service executive with a strong background in resolving customer issues and providing exceptional service.
Over 5 years of experience in customer service roles
Skilled in handling customer inquiries, complaints, and escalations
Proficient in using CRM systems and other customer service tools
Strong communication and problem-solving skills
Received multiple awards for outstanding customer service perform
Sales involves the process of selling products or services to customers in exchange for money.
Sales is the process of identifying potential customers, understanding their needs, and persuading them to purchase a product or service.
It involves building relationships with customers, providing information about products, and closing deals.
Sales can be done through various channels such as face-to-face interactions, phone ...
based on 2 reviews
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Relationship Manager
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Sales Executive
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Area Manager
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