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InsuranceDekho Customer Service Executive Interview Questions and Answers

Updated 18 May 2022

InsuranceDekho Customer Service Executive Interview Experiences

1 interview found

I applied via Approached by Company and was interviewed in Nov 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(1 Question)

  • Q1. Introduction and product knowledge regarding insurance

Interview Preparation Tips

Interview preparation tips for other job seekers - If you are coming in insurance background so must join this company
Earn more, grow more

Interview questions from similar companies

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Tell me about your self

Interview Preparation Tips

Interview preparation tips for other job seekers - Be yourself.....,.............. Be confident.

I applied via Recruitment Consultant and was interviewed in Aug 2021. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. About my self
  • Q2. What is customer service
  • Ans. 

    Customer service is the support and assistance provided to customers before, during, and after a purchase.

    • Customer service involves addressing customer needs and concerns

    • It includes providing information about products or services

    • It also involves resolving customer complaints and issues

    • Examples include answering phone calls, responding to emails, and providing in-person assistance

  • Answered by AI
  • Q3. Speak on any topic

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confidential give ans to all the questions with confidence

Interview Questionnaire 

2 Questions

  • Q1. Why should I hire you only??
  • Q2. How will you convince customer to take policy if he say premium is high?
  • Ans. 

    To convince a customer to take a policy despite high premium, emphasize the benefits, value, and long-term savings.

    • Highlight the comprehensive coverage and benefits provided by the policy.

    • Explain how the policy offers financial protection and peace of mind in case of unexpected events.

    • Emphasize the long-term savings and potential cost-effectiveness of the policy.

    • Provide examples of how the policy has helped other custo...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Answer for how will you convince customer to take policy is
Sir/Madam, ICICI Lombard General insurance company is the best company in the general insurance sector with a claim settlement ratio of 98.2%
Also will give high value to your vehicle when compared with other companies and we have unique feature of first notification of loss at the time of accident before going to garage
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Personal introduction
  • Q2. Education qualifications
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Apr 2023. There were 3 interview rounds.

Round 1 - Aptitude Test 

Some general queries, mathematical and analyticals. multiple choice. 15mins

Round 2 - Typing Test 

(1 Question)

  • Q1. Typing speed should be atleast 25wpm
Round 3 - HR 

(1 Question)

  • Q1. Usual previous job questions and how long you can stay

Interview Preparation Tips

Interview preparation tips for other job seekers - Do not panic to attend an interview. If you do not know an answer, just admit it. No silence.
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Mar 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Aptitude Test 

In aptitude test there was 10 questions and each questions get 5 marks.

Round 3 - HR 

(1 Question)

  • Q1. Hr. Ask! 1 Tell me about your self ? 2 What did you understand Customer service Executive?
Round 4 - One-on-one 

(1 Question)

  • Q1. Hr. Ask ! 1 Tell me about your self? 2 Why should I hire you? 3 Why did you apply in Policy Bazaar? 4 What is your salary Expectation?

Interview Preparation Tips

Interview preparation tips for other job seekers - Please prepare Yourself before the Hr Round.
Please keep your confidence level.
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Jul 2024. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Introduce yourself
  • Ans. 

    Experienced customer service executive with a strong background in resolving customer issues and providing exceptional service.

    • Over 5 years of experience in customer service roles

    • Skilled in handling customer inquiries and complaints

    • Proficient in using CRM systems to track customer interactions

    • Strong communication and problem-solving skills

    • Received multiple awards for outstanding customer service

  • Answered by AI
  • Q2. Why Customer Service?
  • Ans. 

    I am passionate about helping others and enjoy problem-solving.

    • I enjoy interacting with people and providing assistance.

    • I find satisfaction in resolving issues and making customers happy.

    • I believe in the importance of building strong relationships with customers.

    • I have a natural ability to empathize and understand the needs of others.

  • Answered by AI
Round 2 - One-on-one 

(2 Questions)

  • Q1. Tell me About Policybazaar
  • Ans. 

    Policybazaar is an online platform that helps customers compare and buy insurance policies from various companies.

    • Policybazaar offers a wide range of insurance products including health, life, car, and travel insurance.

    • Customers can compare different insurance plans based on coverage, premium, and other features before making a purchase.

    • The platform provides a convenient and transparent way for customers to buy insuran...

  • Answered by AI
  • Q2. How to deal with angry customers?
  • Ans. 

    Listen actively, empathize, stay calm, apologize, offer solutions, follow up.

    • Listen actively to understand their concerns.

    • Empathize with their situation and show understanding.

    • Stay calm and composed to de-escalate the situation.

    • Apologize for any inconvenience caused, even if it's not your fault.

    • Offer solutions or alternatives to address their issue.

    • Follow up to ensure the problem has been resolved to their satisfaction

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and clear
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Assignment 

There will be an assignment test of English grammar which is basic.

Round 2 - HR 

(2 Questions)

  • Q1. Tell me about past experience
  • Q2. Some random topic or mock call
Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Tell about your self
  • Ans. 

    Experienced customer service executive with a strong background in resolving customer issues and providing exceptional service.

    • Over 5 years of experience in customer service roles

    • Skilled in handling customer inquiries, complaints, and escalations

    • Proficient in using CRM systems and other customer service tools

    • Strong communication and problem-solving skills

    • Received multiple awards for outstanding customer service perform

  • Answered by AI
  • Q2. What do you know about sales
  • Ans. 

    Sales involves the process of selling products or services to customers in exchange for money.

    • Sales is the process of identifying potential customers, understanding their needs, and persuading them to purchase a product or service.

    • It involves building relationships with customers, providing information about products, and closing deals.

    • Sales can be done through various channels such as face-to-face interactions, phone ...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - So much pressure and it's target based company if don't do your target will be stay untill u finish it.
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InsuranceDekho Interview FAQs

How many rounds are there in InsuranceDekho Customer Service Executive interview?
InsuranceDekho interview process usually has 2 rounds. The most common rounds in the InsuranceDekho interview process are Resume Shortlist and HR.

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InsuranceDekho Customer Service Executive Salary
based on 4 salaries
₹2.6 L/yr - ₹3.4 L/yr
7% less than the average Customer Service Executive Salary in India
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5.0/5

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