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Icertis Customer Success Manager Interview Questions and Answers

Updated 28 Mar 2024

Icertis Customer Success Manager Interview Experiences

1 interview found

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Mar 2023. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Why did you leave last org?

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and answer the questions

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Interview Tips & Stories
1w (edited)
a team lead
Why are women still asked such personal questions in interview?
I recently went for an interview… and honestly, m still trying to process what just happened. Instead of being asked about my skills, experience, or how I could add value to the company… the questions took a totally unexpected turn. The interviewer started asking things like When are you getting married? Are you engaged? And m sure, if I had said I was married, the next question would’ve been How long have you been married? What does my personal life have to do with the job m applying for? This is where I felt the gender discrimination hit hard. These types of questions are so casually thrown at women during interviews but are they ever asked to men? No one asks male candidates if they’re planning a wedding or how old their kids are. So why is it okay to ask women? Can we please stop normalising this kind of behaviour in interviews? Our careers shouldn’t be judged by our relationship status. Period.
Got a question about Icertis?
Ask anonymously on communities.

Interview questions from similar companies

I applied via Naukri.com and was interviewed in Feb 2022. There were 5 interview rounds.

Round 1 - Aptitude Test 

Questions on profit loss., speed & time., and basic maths.,

25 questions with negative markings as well

17 needed to pass the test.

Round 2 - Technical 

(2 Questions)

  • Q1. How do you manage if 2 or 3 or even more tasks spontaneously are assigned upon?
  • Ans. Prioritize on basis of importance., also keep in mind the relation to be kept with customer and benefit to company
  • Answered by Shrikar Kulkarni
  • Q2. Complete in depth knowledge of current org job role and work done till now
Round 3 - Technical 

(2 Questions)

  • Q1. How do you resolve conflicts with customers
  • Q2. Say a customer is trying to misuse the purpose of work but benefit customer as well as your company., what will you do?
Round 4 - One-on-one 

(1 Question)

  • Q1. Ok with job role? Shift timings., type of work?
  • Ans. 

    Yes

    • I am okay with the job role and responsibilities of a Customer Success Manager.

    • I am flexible with shift timings and can adapt to different work schedules.

    • I am comfortable with the type of work involved in being a Customer Success Manager, such as building relationships with customers, providing support and guidance, and ensuring customer satisfaction.

    • I have experience in handling similar responsibilities and have ac...

  • Answered by AI
Round 5 - HR 

(4 Questions)

  • Q1. What are your salary expectations?
  • Q2. Share details of your previous job.
  • Q3. Why are you looking for a change?
  • Q4. Tell me about yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - They seek for a team-player who is willing to work late hours in US shifts., should be excellent in communication and written proficiency

Customer Success Manager Interview Questions Asked at Other Companies

asked in SPRINKLR
Q1. How do you manage multiple tasks that are spontaneously assigned ... read more
asked in SPRINKLR
Q2. A customer is misusing the product for their benefit and the comp ... read more
asked in ChatLabs
Q3. Do you have a playbook or plan of action for the Customer Success ... read more
asked in SPRINKLR
Q4. How do you resolve conflicts with customers?
asked in ChatLabs
Q5. If you were given the choice to hire your reporting manager, how ... read more
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. The questions are based on CV/ past work
Interview experience
4
Good
Difficulty level
Hard
Process Duration
2-4 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed before Jun 2023. There were 6 interview rounds.

Round 1 - Aptitude Test 

Test with 100 marks & passing of 23 I guess. Sections - Quant , DI & reasoning

Round 2 - Case Study 

Case study on one of the product stratergy

Round 3 - One-on-one 

(2 Questions)

  • Q1. 1-1 with 2 Directors
  • Q2. How will you negotiate for a renewal conversation
Round 4 - One-on-one 

(1 Question)

  • Q1. 1-1 with 2 VPs
Round 5 - Assignment 

Final behavior assessment

Round 6 - HR 

(1 Question)

  • Q1. Salary negotiation

I applied via Approached by Company and was interviewed before Jun 2021. There were 2 interview rounds.

Round 1 - System test 

(1 Question)

  • Q1. Advantage and disadvantage of framework.
  • Ans. 

    Frameworks provide structure and pre-built components for software development, but can also limit flexibility and require learning curve.

    • Advantage: Provides structure and pre-built components for faster development

    • Advantage: Can improve code quality and maintainability

    • Disadvantage: Can limit flexibility and customization

    • Disadvantage: Requires learning curve and potential dependency issues

    • Example: ReactJS provides a fr...

  • Answered by AI
Round 2 - Technical 

(1 Question)

  • Q1. What is Oops? Advantage and disadvantage
  • Ans. 

    Oops stands for Object-Oriented Programming. It is a programming paradigm that uses objects to represent real-world entities.

    • Advantages: code reusability, modularity, encapsulation, inheritance, polymorphism

    • Disadvantages: complexity, steep learning curve, performance overhead

    • Example: creating a class 'Car' with properties like 'make', 'model', and 'year', and methods like 'start_engine' and 'stop_engine'

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare basics in server side and client side coding

Skills evaluated in this interview

Software Engineer Interview Questions & Answers

Amadeus user image Varun Thopucherla

posted on 11 Mar 2015

Interview Questionnaire 

10 Questions

  • Q1. Tell about yourself?
  • Q2. Why Software industry? why not core?
  • Ans. 

    Software industry offers endless opportunities for innovation and growth.

    • Software industry is constantly evolving and offers opportunities to work on cutting-edge technologies.

    • It provides a platform to solve complex problems and create innovative solutions.

    • The demand for software engineers is high and the industry offers competitive salaries.

    • Core industries may have limited scope for growth and innovation compared to s...

  • Answered by AI
  • Q3. Write a program to print the given string in reverse
  • Ans. 

    Program to print a given string in reverse

    • Create a character array of the given string

    • Loop through the array from end to start and print each character

  • Answered by AI
  • Q4. Some questions about computer networks and Digital electronics
  • Q5. What is Mux? what are its real life applications?
  • Ans. 

    Mux is a device that selects one of several input signals and forwards the selected input into a single output line.

    • Mux stands for Multiplexer.

    • It is used in digital circuits to select one of several input signals and forward the selected input into a single output line.

    • It is used in communication systems to combine multiple signals into a single channel for transmission.

    • It is used in video and audio systems to switch b...

  • Answered by AI
  • Q6. What is DeMux? what are its real life applications?
  • Ans. 

    DeMux is short for Demultiplexer. It is a digital circuit that takes one input and directs it to multiple outputs.

    • DeMux is used in digital communication systems to separate signals that have been combined for transmission.

    • It is also used in computer memory systems to select a specific memory location.

    • DeMux is used in video and audio systems to separate different channels of information.

    • It is used in automation systems ...

  • Answered by AI
  • Q7. Difference between decoder and Demux
  • Ans. 

    Decoder converts encoded data into a readable format while Demux separates a single input into multiple outputs.

    • Decoder is used to decode encoded data such as binary data into a readable format.

    • Demux is used to separate a single input into multiple outputs based on the control signals.

    • Decoder is a combinational circuit while Demux is a sequential circuit.

    • Decoder is used in applications such as remote controls, computer...

  • Answered by AI
  • Q8. Why amadeus labs?
  • Ans. 

    Amadeus Labs is a leading technology company in the travel industry.

    • Amadeus Labs provides opportunities to work on cutting-edge technologies.

    • The company has a strong focus on innovation and research.

    • Amadeus Labs has a global presence and offers a diverse and inclusive work environment.

    • Working at Amadeus Labs provides the opportunity to make a real impact on the travel industry.

    • The company values work-life balance and o...

  • Answered by AI
  • Q9. Are you comfortable in working for Testing?
  • Ans. 

    Yes, I am comfortable working for Testing.

    • I have experience in testing and understand its importance in software development.

    • I am willing to learn new testing techniques and tools.

    • I am comfortable working with testing teams and collaborating with them to ensure quality software.

    • I understand the importance of testing in ensuring customer satisfaction and reducing costs.

    • Examples: I have experience in manual and automated...

  • Answered by AI
  • Q10. Why do you consider yourself suitable for developer role?
  • Ans. 

    I have the necessary skills and experience to excel in the developer role.

    • I have a degree in computer science and have completed multiple coding projects.

    • I am proficient in programming languages such as Java, Python, and C++.

    • I have experience working with databases and web development frameworks.

    • I am a quick learner and enjoy solving complex problems.

    • I am a team player and have collaborated with other developers on var...

  • Answered by AI

Interview Preparation Tips

Round: Test
Experience: The test was conducted online. All the questions were of medium standard and easy to crack if we have patience for thinking.

English comprehension level is slightly below the standard of CAT. Those who have the habit of reading English news paper can easily crack the test.

Data analysis questions were also of medium standard. Those who have knowledge about graphs, bar & pie charts can easily crack the exam.
Tips: Practice Aptitude questions from R S Agarwaal book and CAT material.

Round: Technical Interview
Experience: Over all interview experience is cool. Interviewers never grilled on anything. In many cases they have helped me to arrive at answers.
Tips: Read C++ and Oops concepts from E Balaguruswamy text book.
For Data structures and algorithms read 'Data structures' by Yeshwant kanethkar.
Minimum knowledge about all the courses of your department will be an added advantage. This will help you to depict you are sincere in your studies and don't have any personal constraints in learning a new thing.

General Tips: Just be confident and believe in yourself. You will get through.
Skills: Programming skill in C++
College Name: NIT Warangal
Motivation: No special motivation. It is a rapidly growing company offering good package.

Skills evaluated in this interview

Interview Questionnaire 

21 Questions

  • Q1. AVL tree balance checking
  • Ans. 

    AVL tree balance checking ensures that the tree maintains its height-balanced property after insertions and deletions.

    • An AVL tree is a self-balancing binary search tree.

    • The balance factor (BF) of a node is defined as the height of the left subtree minus the height of the right subtree.

    • A node is considered balanced if its BF is -1, 0, or +1.

    • To check balance, recursively calculate the height of left and right subtrees fo...

  • Answered by AI
  • Q2. Median of 2 sorted arrays in O(log N) time complexity and O(1) space complexity
  • Q3. Strings Anagram in O(1) space complexity
  • Q4. Level order traversal of a tree using Queue
  • Ans. 

    Level order traversal of a tree using Queue

    • Create a queue and add the root node to it

    • While the queue is not empty, remove the front node and print its value

    • Add the left and right child nodes of the removed node to the queue

    • Repeat until the queue is empty

  • Answered by AI
  • Q5. Reverse level order traversal of a tree using Queue
  • Q6. BFS and DFS Difference
  • Q7. OS Concepts – Starvation, Demand Paging, Virtual Memory, Deadlocks
  • Q8. Parenthesis Balance Checking
  • Ans. 

    Check if parentheses in a string are balanced using a stack-based approach.

    • Use a stack to track opening parentheses: '(', '{', '['.

    • For each closing parenthesis: check if it matches the top of the stack.

    • If the stack is empty at the end, parentheses are balanced.

    • Example: '((){})' is balanced, but '((())' is not.

  • Answered by AI
  • Q9. Three Jars - 1 with apples, 1 with oranges, 1 with apples and oranges. All of them wrongly labelled. Find min no of attempts to find the correct nature of boxes
  • Q10. Find product of each element of an array except that element in O(N) time complexity without using / operation
  • Ans. 

    Find product of each element of an array except that element in O(N) time complexity without using / operation

    • Use prefix and suffix products

    • Multiply prefix and suffix products for each element to get the final product

    • Handle edge cases where array has 0 or 1 element separately

  • Answered by AI
  • Q11. Recursively deleting linked list
  • Ans. 

    Recursively delete a linked list

    • Create a recursive function that takes the head of the linked list as input

    • Base case: if the head is null, return

    • Recursively call the function with the next node as input

    • Delete the current node

  • Answered by AI
  • Q12. Recursively deleting linked list from end
  • Q13. Recursively deleting tree
  • Ans. 

    Recursively delete a tree by deleting all its child nodes and then the parent node.

    • Start from the leaf nodes and delete them first.

    • Then move up to the parent nodes and delete them.

    • Repeat until the root node is deleted.

    • Use post-order traversal to ensure child nodes are deleted before parent nodes.

  • Answered by AI
  • Q14. Recursively deleting from end
  • Ans. 

    Recursively delete elements from the end of an array.

    • Create a recursive function that removes the last element of the array.

    • Call the function recursively until the desired number of elements are removed.

    • Handle edge cases such as empty arrays and removing more elements than the array contains.

  • Answered by AI
  • Q15. Difference between Floyd Warshall and Djikstra
  • Q16. Shortest path between 2 points in 2-D space in O(log N) time
  • Ans. 

    There is no known algorithm to find shortest path in 2-D space in O(log N) time.

    • The best known algorithm for finding shortest path in 2-D space is Dijkstra's algorithm which has a time complexity of O(N^2).

    • Other algorithms like A* and Bellman-Ford have better time complexity but still not O(log N).

    • If the points are on a grid, Lee algorithm can be used which has a time complexity of O(N).

  • Answered by AI
  • Q17. Design a system for putting newspapers using classes and functions taking different aspects into account
  • Q18. SQL commands
  • Q19. Career Prospects - Long Term Plans
  • Q20. Why not higher studies?
  • Q21. Machine Learning Concepts - Based on my projects

Interview Preparation Tips

Round: Test
Experience: All Computer Science Topics Covered: Data Structures, Algorithms, Object Oriented Systems, C, C++, Operating Systems, Computer Architectures, Databases, SQL, Basic Quantitative Aptitude
Tips: Solve all of them. Cut off's generally go high.
Duration: 30 minutes
Total Questions: 30

Round: Interview
Experience: Nice Experience. Interviewer was friendly. He wanted exact solutions.
Tips: Be thorough with everything and your projects.

Round: Interview
Experience: Nice Experience. Interviewer was friendly. He wanted exact solutions.
Tips: Be thorough with everything and your projects.

Round: Interview
Experience: Nice Experience. Interviewer was friendly.
Tips: Do not fake yourself.

General Tips: Be thorough with all CS related concepts and projects.
Skill Tips: ""Be thorough.""
Skills: Algorithms, Data Structures, Operating Systems, Machine Learning, SQL, Operating Systems, Computer Architecture, Data Analytics
College Name: IIT Kharagpur
Motivation: Kind of application oriented work and the rising nature of the company. Obviously money also.
Funny Moments: Many funny questions and answers like did you have lunch, when did you last eat, etc

Skills evaluated in this interview

Are these interview questions helpful?

I applied via Naukri.com and was interviewed before Jul 2020. There were 4 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Questions on java8
  • Q2. Questions on multithreading
  • Q3. Questions on exception handling

Interview Preparation Tips

Interview preparation tips for other job seekers - First round was a coding round where interviewer asked questions randomly and were asked to optimise our code. Next round was a technical round where everyone needs to be thorough with their technical skills

I applied via Recruitment Consultant and was interviewed in May 2019. There were 4 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. What is your day to day work?
  • Ans. 

    My typical day as a Software Engineer involves coding, collaborating, and continuous learning to deliver high-quality software solutions.

    • Morning stand-up meeting to discuss progress and blockers with the team.

    • Coding sessions where I implement features or fix bugs, often using languages like Python or Java.

    • Collaborating with designers and product managers to refine requirements and ensure alignment.

    • Participating in code...

  • Answered by AI
  • Q2. What new you have to offer the organization?
  • Q3. The most recent issues that you faced in the organization?
  • Ans. 

    Recent issues faced in the organization include project delays, communication gaps, and technical debt impacting productivity.

    • Project Delays: We encountered delays in project timelines due to unforeseen technical challenges, such as integrating legacy systems with new technologies.

    • Communication Gaps: Miscommunication between teams led to misunderstandings about project requirements, resulting in rework and wasted resou...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be true to yourself and the interviewer, he/she doesn't want you to be full of all technical skills. He/she wants you to be atleast good at the things mentioned in your resume. Showcase that you're ready to switch to any language even if it is uncomfortable for you

I applied via Recruitment Consultant and was interviewed before Jun 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. A c++ written round. It contains good questions on c++ related to exception handling, virtual table concepts, smart_ptrs , etc ...

Interview Preparation Tips

Interview preparation tips for other job seekers - Be well prepared with your project.
Have decent but not great knowledge knowledge in DS/Algos
Know basics of system design.
Be good in your programming language.

Icertis Interview FAQs

How many rounds are there in Icertis Customer Success Manager interview?
Icertis interview process usually has 1 rounds. The most common rounds in the Icertis interview process are HR.
How to prepare for Icertis Customer Success Manager interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Icertis. The most common topics and skills that interviewers at Icertis expect are Customer Engagement, Continuous Improvement, Customer Management, Procurement and Consulting.

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Overall Interview Experience Rating

4/5

based on 1 interview experience

Difficulty level

Moderate 100%

Duration

Less than 2 weeks 100%
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Icertis Customer Success Manager Salary
based on 10 salaries
₹23 L/yr - ₹34 L/yr
112% more than the average Customer Success Manager Salary in India
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