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Icertis Customer Success Manager Interview Questions and Answers

Updated 28 Mar 2024

Icertis Customer Success Manager Interview Experiences

1 interview found

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Mar 2023. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Why did you leave last org?

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and answer the questions

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Can speak English, can’t deliver in interviews
I feel like I can't speak fluently during interviews. I do know english well and use it daily to communicate, but the moment I'm in an interview, I just get stuck. since it's not my first language, I struggle to express what I actually feel. I know the answer in my head, but I just can’t deliver it properly at that moment. Please guide me
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Interview experience
4
Good
Difficulty level
Hard
Process Duration
2-4 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed before Jun 2023. There were 6 interview rounds.

Round 1 - Aptitude Test 

Test with 100 marks & passing of 23 I guess. Sections - Quant , DI & reasoning

Round 2 - Case Study 

Case study on one of the product stratergy

Round 3 - One-on-one 

(2 Questions)

  • Q1. 1-1 with 2 Directors
  • Q2. How will you negotiate for a renewal conversation
Round 4 - One-on-one 

(1 Question)

  • Q1. 1-1 with 2 VPs
Round 5 - Assignment 

Final behavior assessment

Round 6 - HR 

(1 Question)

  • Q1. Salary negotiation

Customer Success Manager Interview Questions Asked at Other Companies

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Q4. How do you resolve conflicts with customers?
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Q5. If you were given the choice to hire your reporting manager, how ... read more
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. The questions are based on CV/ past work

I applied via Naukri.com and was interviewed in Feb 2022. There were 5 interview rounds.

Round 1 - Aptitude Test 

Questions on profit loss., speed & time., and basic maths.,

25 questions with negative markings as well

17 needed to pass the test.

Round 2 - Technical 

(2 Questions)

  • Q1. How do you manage if 2 or 3 or even more tasks spontaneously are assigned upon?
  • Ans. Prioritize on basis of importance., also keep in mind the relation to be kept with customer and benefit to company
  • Answered by Shrikar Kulkarni
  • Q2. Complete in depth knowledge of current org job role and work done till now
Round 3 - Technical 

(2 Questions)

  • Q1. How do you resolve conflicts with customers
  • Q2. Say a customer is trying to misuse the purpose of work but benefit customer as well as your company., what will you do?
Round 4 - One-on-one 

(1 Question)

  • Q1. Ok with job role? Shift timings., type of work?
  • Ans. 

    Yes

    • I am okay with the job role and responsibilities of a Customer Success Manager.

    • I am flexible with shift timings and can adapt to different work schedules.

    • I am comfortable with the type of work involved in being a Customer Success Manager, such as building relationships with customers, providing support and guidance, and ensuring customer satisfaction.

    • I have experience in handling similar responsibilities and have ac...

  • Answered by AI
Round 5 - HR 

(4 Questions)

  • Q1. What are your salary expectations?
  • Ans. 

    I am open to discussing salary based on the responsibilities and expectations of the role.

    • I believe that compensation should be fair and competitive within the industry.

    • I am more focused on finding the right fit and opportunity for growth rather than a specific salary.

    • I am open to discussing salary based on the responsibilities and expectations of the role.

    • I would appreciate learning more about the compensation structu...

  • Answered by AI
  • Q2. Share details of your previous job.
  • Ans. 

    I worked as a Customer Success Manager at XYZ Company.

    • Managed a portfolio of 50+ clients, ensuring their success and satisfaction

    • Developed and implemented customer success strategies to drive adoption and retention

    • Collaborated with cross-functional teams to resolve customer issues and escalations

    • Conducted regular business reviews to identify opportunities for growth and upselling

    • Provided training and onboarding support...

  • Answered by AI
  • Q3. Why are you looking for a change?
  • Ans. 

    Looking for new challenges and growth opportunities.

    • Seeking a more challenging role that allows me to utilize my skills and experience.

    • Interested in expanding my knowledge and expertise in customer success management.

    • Looking for a company with a strong focus on customer satisfaction and success.

    • Want to work in a dynamic and innovative environment that encourages professional growth.

    • Desire to contribute to the success o...

  • Answered by AI
  • Q4. Tell me about yourself.
  • Ans. 

    I am a highly motivated and customer-focused professional with a strong background in customer success management.

    • Experienced in building and maintaining strong relationships with clients

    • Skilled in identifying customer needs and providing effective solutions

    • Proficient in managing customer accounts and ensuring their success

    • Excellent communication and interpersonal skills

    • Proven track record of achieving customer satisfa...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - They seek for a team-player who is willing to work late hours in US shifts., should be excellent in communication and written proficiency

Software Engineer Interview Questions & Answers

Amadeus user image Varun Thopucherla

posted on 11 Mar 2015

Interview Questionnaire 

10 Questions

  • Q1. Tell about yourself?
  • Ans. 

    I am a software engineer with experience in developing web applications and mobile apps.

    • Proficient in programming languages such as Java, Python, and JavaScript

    • Experience in developing RESTful APIs and integrating third-party APIs

    • Familiarity with front-end frameworks such as React and Angular

    • Strong understanding of database management systems such as MySQL and MongoDB

    • Passionate about learning new technologies and keepi...

  • Answered by AI
  • Q2. Why Software industry? why not core?
  • Ans. 

    Software industry offers endless opportunities for innovation and growth.

    • Software industry is constantly evolving and offers opportunities to work on cutting-edge technologies.

    • It provides a platform to solve complex problems and create innovative solutions.

    • The demand for software engineers is high and the industry offers competitive salaries.

    • Core industries may have limited scope for growth and innovation compared to s...

  • Answered by AI
  • Q3. Write a program to print the given string in reverse
  • Ans. 

    Program to print a given string in reverse

    • Create a character array of the given string

    • Loop through the array from end to start and print each character

  • Answered by AI
  • Q4. Some questions about computer networks and Digital electronics
  • Q5. What is Mux? what are its real life applications?
  • Ans. 

    Mux is a device that selects one of several input signals and forwards the selected input into a single output line.

    • Mux stands for Multiplexer.

    • It is used in digital circuits to select one of several input signals and forward the selected input into a single output line.

    • It is used in communication systems to combine multiple signals into a single channel for transmission.

    • It is used in video and audio systems to switch b...

  • Answered by AI
  • Q6. What is DeMux? what are its real life applications?
  • Ans. 

    DeMux is short for Demultiplexer. It is a digital circuit that takes one input and directs it to multiple outputs.

    • DeMux is used in digital communication systems to separate signals that have been combined for transmission.

    • It is also used in computer memory systems to select a specific memory location.

    • DeMux is used in video and audio systems to separate different channels of information.

    • It is used in automation systems ...

  • Answered by AI
  • Q7. Difference between decoder and Demux
  • Ans. 

    Decoder converts encoded data into a readable format while Demux separates a single input into multiple outputs.

    • Decoder is used to decode encoded data such as binary data into a readable format.

    • Demux is used to separate a single input into multiple outputs based on the control signals.

    • Decoder is a combinational circuit while Demux is a sequential circuit.

    • Decoder is used in applications such as remote controls, computer...

  • Answered by AI
  • Q8. Why amadeus labs?
  • Ans. 

    Amadeus Labs is a leading technology company in the travel industry.

    • Amadeus Labs provides opportunities to work on cutting-edge technologies.

    • The company has a strong focus on innovation and research.

    • Amadeus Labs has a global presence and offers a diverse and inclusive work environment.

    • Working at Amadeus Labs provides the opportunity to make a real impact on the travel industry.

    • The company values work-life balance and o...

  • Answered by AI
  • Q9. Are you comfortable in working for Testing?
  • Ans. 

    Yes, I am comfortable working for Testing.

    • I have experience in testing and understand its importance in software development.

    • I am willing to learn new testing techniques and tools.

    • I am comfortable working with testing teams and collaborating with them to ensure quality software.

    • I understand the importance of testing in ensuring customer satisfaction and reducing costs.

    • Examples: I have experience in manual and automated...

  • Answered by AI
  • Q10. Why do you consider yourself suitable for developer role?
  • Ans. 

    I have the necessary skills and experience to excel in the developer role.

    • I have a degree in computer science and have completed multiple coding projects.

    • I am proficient in programming languages such as Java, Python, and C++.

    • I have experience working with databases and web development frameworks.

    • I am a quick learner and enjoy solving complex problems.

    • I am a team player and have collaborated with other developers on var...

  • Answered by AI

Interview Preparation Tips

Round: Test
Experience: The test was conducted online. All the questions were of medium standard and easy to crack if we have patience for thinking.

English comprehension level is slightly below the standard of CAT. Those who have the habit of reading English news paper can easily crack the test.

Data analysis questions were also of medium standard. Those who have knowledge about graphs, bar & pie charts can easily crack the exam.
Tips: Practice Aptitude questions from R S Agarwaal book and CAT material.

Round: Technical Interview
Experience: Over all interview experience is cool. Interviewers never grilled on anything. In many cases they have helped me to arrive at answers.
Tips: Read C++ and Oops concepts from E Balaguruswamy text book.
For Data structures and algorithms read 'Data structures' by Yeshwant kanethkar.
Minimum knowledge about all the courses of your department will be an added advantage. This will help you to depict you are sincere in your studies and don't have any personal constraints in learning a new thing.

General Tips: Just be confident and believe in yourself. You will get through.
Skills: Programming skill in C++
College Name: NIT Warangal
Motivation: No special motivation. It is a rapidly growing company offering good package.

Skills evaluated in this interview

Interview Questionnaire 

21 Questions

  • Q1. AVL tree balance checking
  • Ans. 

    AVL tree balance checking ensures that the tree maintains its height-balanced property after insertions and deletions.

    • An AVL tree is a self-balancing binary search tree.

    • The balance factor (BF) of a node is defined as the height of the left subtree minus the height of the right subtree.

    • A node is considered balanced if its BF is -1, 0, or +1.

    • To check balance, recursively calculate the height of left and right subtrees fo...

  • Answered by AI
  • Q2. Median of 2 sorted arrays in O(log N) time complexity and O(1) space complexity
  • Ans. 

    Find median of 2 sorted arrays in O(log N) time complexity and O(1) space complexity

    • Use binary search to find the partition point in both arrays

    • Calculate the median based on the partition point and array sizes

    • Adjust the partition points based on the median value

    • Repeat until the partition points are at the median

    • Handle edge cases such as empty arrays and uneven array sizes

  • Answered by AI
  • Q3. Strings Anagram in O(1) space complexity
  • Ans. 

    Anagram of strings in O(1) space complexity

    • Use a fixed size array of integers to store the frequency of characters in the first string

    • Iterate through the second string and decrement the frequency of each character in the array

    • If all the frequencies are zero, then the strings are anagrams

    • Return true or false accordingly

  • Answered by AI
  • Q4. Level order traversal of a tree using Queue
  • Ans. 

    Level order traversal of a tree using Queue

    • Create a queue and add the root node to it

    • While the queue is not empty, remove the front node and print its value

    • Add the left and right child nodes of the removed node to the queue

    • Repeat until the queue is empty

  • Answered by AI
  • Q5. Reverse level order traversal of a tree using Queue
  • Ans. 

    Reverse level order traversal of a tree using Queue

    • Create a queue and push the root node into it

    • While the queue is not empty, pop the front node and push its children into the queue

    • Add the popped node to a stack

    • Once the queue is empty, pop elements from the stack and print them

  • Answered by AI
  • Q6. BFS and DFS Difference
  • Ans. 

    BFS and DFS are graph traversal algorithms. BFS explores nodes level by level while DFS explores nodes depth by depth.

    • BFS uses a queue while DFS uses a stack or recursion.

    • BFS is optimal for finding shortest path while DFS is optimal for finding a path between two nodes.

    • BFS requires more memory as it stores all the nodes at each level while DFS requires less memory.

    • BFS can be used to find connected components while DFS ...

  • Answered by AI
  • Q7. OS Concepts – Starvation, Demand Paging, Virtual Memory, Deadlocks
  • Q8. Parenthesis Balance Checking
  • Ans. 

    Check if parentheses in a string are balanced using a stack-based approach.

    • Use a stack to track opening parentheses: '(', '{', '['.

    • For each closing parenthesis: check if it matches the top of the stack.

    • If the stack is empty at the end, parentheses are balanced.

    • Example: '((){})' is balanced, but '((())' is not.

  • Answered by AI
  • Q9. Three Jars - 1 with apples, 1 with oranges, 1 with apples and oranges. All of them wrongly labelled. Find min no of attempts to find the correct nature of boxes
  • Q10. Find product of each element of an array except that element in O(N) time complexity without using / operation
  • Ans. 

    Find product of each element of an array except that element in O(N) time complexity without using / operation

    • Use prefix and suffix products

    • Multiply prefix and suffix products for each element to get the final product

    • Handle edge cases where array has 0 or 1 element separately

  • Answered by AI
  • Q11. Recursively deleting linked list
  • Ans. 

    Recursively delete a linked list

    • Create a recursive function that takes the head of the linked list as input

    • Base case: if the head is null, return

    • Recursively call the function with the next node as input

    • Delete the current node

  • Answered by AI
  • Q12. Recursively deleting linked list from end
  • Ans. 

    Recursively delete a linked list from the end.

    • Start from the head and recursively traverse to the end of the list.

    • Delete the last node and set the second last node's next pointer to null.

    • Repeat until the entire list is deleted.

    • Use a recursive function to implement the deletion process.

  • Answered by AI
  • Q13. Recursively deleting tree
  • Ans. 

    Recursively delete a tree by deleting all its child nodes and then the parent node.

    • Start from the leaf nodes and delete them first.

    • Then move up to the parent nodes and delete them.

    • Repeat until the root node is deleted.

    • Use post-order traversal to ensure child nodes are deleted before parent nodes.

  • Answered by AI
  • Q14. Recursively deleting from end
  • Ans. 

    Recursively delete elements from the end of an array.

    • Create a recursive function that removes the last element of the array.

    • Call the function recursively until the desired number of elements are removed.

    • Handle edge cases such as empty arrays and removing more elements than the array contains.

  • Answered by AI
  • Q15. Difference between Floyd Warshall and Djikstra
  • Ans. 

    Floyd Warshall finds shortest path between all pairs of vertices while Djikstra finds shortest path from a single source.

    • Floyd Warshall is used for dense graphs while Djikstra is used for sparse graphs.

    • Floyd Warshall has a time complexity of O(n^3) while Djikstra has a time complexity of O((n+m)logn).

    • Floyd Warshall can handle negative edge weights while Djikstra cannot.

    • Floyd Warshall can detect negative cycles while Dj...

  • Answered by AI
  • Q16. Shortest path between 2 points in 2-D space in O(log N) time
  • Ans. 

    There is no known algorithm to find shortest path in 2-D space in O(log N) time.

    • The best known algorithm for finding shortest path in 2-D space is Dijkstra's algorithm which has a time complexity of O(N^2).

    • Other algorithms like A* and Bellman-Ford have better time complexity but still not O(log N).

    • If the points are on a grid, Lee algorithm can be used which has a time complexity of O(N).

  • Answered by AI
  • Q17. Design a system for putting newspapers using classes and functions taking different aspects into account
  • Ans. 

    Design a system for putting newspapers using classes and functions

    • Create a Newspaper class with attributes like title, date, and content

    • Create a Publisher class with methods to publish and distribute newspapers

    • Create a Subscriber class with methods to subscribe and receive newspapers

    • Use inheritance to create different types of newspapers like daily, weekly, etc.

    • Implement a database to store newspaper information and ha...

  • Answered by AI
  • Q18. SQL commands
  • Q19. Career Prospects - Long Term Plans
  • Q20. Why not higher studies?
  • Ans. 

    I believe practical experience is more valuable than higher studies.

    • I have gained valuable experience through internships and projects.

    • I prefer hands-on learning and problem-solving over theoretical knowledge.

    • I am constantly learning and improving my skills through online courses and workshops.

  • Answered by AI
  • Q21. Machine Learning Concepts - Based on my projects

Interview Preparation Tips

Round: Test
Experience: All Computer Science Topics Covered: Data Structures, Algorithms, Object Oriented Systems, C, C++, Operating Systems, Computer Architectures, Databases, SQL, Basic Quantitative Aptitude
Tips: Solve all of them. Cut off's generally go high.
Duration: 30 minutes
Total Questions: 30

Round: Interview
Experience: Nice Experience. Interviewer was friendly. He wanted exact solutions.
Tips: Be thorough with everything and your projects.

Round: Interview
Experience: Nice Experience. Interviewer was friendly. He wanted exact solutions.
Tips: Be thorough with everything and your projects.

Round: Interview
Experience: Nice Experience. Interviewer was friendly.
Tips: Do not fake yourself.

General Tips: Be thorough with all CS related concepts and projects.
Skill Tips: ""Be thorough.""
Skills: Algorithms, Data Structures, Operating Systems, Machine Learning, SQL, Operating Systems, Computer Architecture, Data Analytics
College Name: IIT Kharagpur
Motivation: Kind of application oriented work and the rising nature of the company. Obviously money also.
Funny Moments: Many funny questions and answers like did you have lunch, when did you last eat, etc

Skills evaluated in this interview

I applied via Naukri.com and was interviewed before Jun 2020. There were 5 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Basic oop
  • Q2. Previous projects and walktrough of one of the project, if any
  • Q3. Basic English test on a computer

Interview Preparation Tips

Interview preparation tips for other job seekers - The first step of the interview is the basic communication skills, which is taken on computer, try to listen carefully, most of the questions are only about what you have comprehend from the automated voice when played over.

OOP is very basic, they may ask some real life examples.

If you have worked previously, they may ask you about one of your projects. What technologies have you used ans why.
Are these interview questions helpful?

I applied via Naukri.com and was interviewed before Jul 2020. There were 4 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Questions on java8
  • Q2. Questions on multithreading
  • Q3. Questions on exception handling

Interview Preparation Tips

Interview preparation tips for other job seekers - First round was a coding round where interviewer asked questions randomly and were asked to optimise our code. Next round was a technical round where everyone needs to be thorough with their technical skills

I applied via Recruitment Consultant and was interviewed in May 2019. There were 4 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. What is your day to day work?
  • Q2. What new you have to offer the organization?
  • Q3. The most recent issues that you faced in the organization?
  • Ans. 

    Recent issues faced in the organization include project delays, communication gaps, and technical debt impacting productivity.

    • Project Delays: We encountered delays in project timelines due to unforeseen technical challenges, such as integrating legacy systems with new technologies.

    • Communication Gaps: Miscommunication between teams led to misunderstandings about project requirements, resulting in rework and wasted resou...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be true to yourself and the interviewer, he/she doesn't want you to be full of all technical skills. He/she wants you to be atleast good at the things mentioned in your resume. Showcase that you're ready to switch to any language even if it is uncomfortable for you

Interview Questionnaire 

1 Question

  • Q1. Oops programming,SQL server Database

Icertis Interview FAQs

How many rounds are there in Icertis Customer Success Manager interview?
Icertis interview process usually has 1 rounds. The most common rounds in the Icertis interview process are HR.
How to prepare for Icertis Customer Success Manager interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Icertis. The most common topics and skills that interviewers at Icertis expect are Customer Engagement, Continuous Improvement, Customer Management, Procurement and Consulting.

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Overall Interview Experience Rating

4/5

based on 1 interview experience

Difficulty level

Moderate 100%

Duration

Less than 2 weeks 100%
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Icertis Customer Success Manager Salary
based on 10 salaries
₹23 L/yr - ₹34 L/yr
118% more than the average Customer Success Manager Salary in India
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