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HPI Limited Technical Support Engineer Interview Questions and Answers

Updated 18 Nov 2021

HPI Limited Technical Support Engineer Interview Experiences

1 interview found

I applied via Recruitment Consultant and was interviewed in May 2021. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Technical troubleshooting regarding WiFi, DNS, APIPA

Interview Preparation Tips

Interview preparation tips for other job seekers - At HPI they focus how you approach the issue, reach the root cause and how you respond to it. Of course communication.

Interview questions from similar companies

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. 1.Basic questions related to sql

Interview Questionnaire 

1 Question

  • Q1. Various types of pressure handling
  • Ans. 

    Various types of pressure handling

    • Positive pressure

    • Negative pressure

    • Differential pressure

    • Static pressure

    • Absolute pressure

    • Gauge pressure

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Introduce yourself
  • Ans. 

    I am a dedicated and experienced Customer Support Executive with a strong background in resolving customer issues and providing excellent service.

    • Over 5 years of experience in customer support roles

    • Skilled in resolving customer complaints and issues in a timely manner

    • Excellent communication and problem-solving skills

    • Proficient in using CRM systems and ticketing platforms

    • Received multiple awards for outstanding customer

  • Answered by AI
  • Q2. Tell me the qualities of a good customer support executive?
  • Ans. 

    A good customer support executive should possess excellent communication skills, empathy, patience, problem-solving abilities, and product knowledge.

    • Excellent communication skills - ability to listen actively and convey information clearly

    • Empathy - understanding and relating to customers' emotions and concerns

    • Patience - ability to remain calm and composed in challenging situations

    • Problem-solving abilities - finding sol...

  • Answered by AI
Round 2 - One-on-one 

(2 Questions)

  • Q1. What is women empowerment
  • Ans. 

    Women empowerment is the process of enabling women to have control over their lives and make their own decisions.

    • Women empowerment involves promoting gender equality and providing opportunities for women to participate fully in society.

    • It includes ensuring access to education, healthcare, employment, and political representation for women.

    • Empowering women can lead to positive social and economic outcomes for individual...

  • Answered by AI
  • Q2. Tell me something about your city
  • Ans. 

    My city is known for its rich history, diverse culture, and vibrant food scene.

    • Historical landmarks such as the old town square and ancient temples

    • Cultural festivals celebrating traditions from different regions

    • Local markets offering a variety of street food and traditional dishes

  • Answered by AI
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Referral and was interviewed in May 2024. There was 1 interview round.

Round 1 - Technical 

(2 Questions)

  • Q1. Share chat support Chatroom
  • Ans. 

    Chat support chatroom is a platform where customers can interact with support agents in real-time.

    • Chat support chatroom allows customers to ask questions and receive immediate assistance.

    • Support agents can handle multiple customer inquiries simultaneously in a chatroom.

    • Chat support chatroom can be integrated with AI chatbots to provide automated responses.

    • Customers can also share files, screenshots, and other relevant ...

  • Answered by AI
  • Q2. And technical support Chatroom

Interview Preparation Tips

Interview preparation tips for other job seekers - Officel
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Jul 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Aptitude Test 

Basic questions and some grammatical type questions are also there ....

Round 3 - HR 

(1 Question)

  • Q1. Why you need job ? What is your education qualification in college? Experience in this field

Interview Preparation Tips

Topics to prepare for Meesho Customer Support Associate interview:
  • Grammatical
Interview preparation tips for other job seekers - Please do hard work with some what of knowledge based on your education qualification?
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Jul 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - HR 

(5 Questions)

  • Q1. Tell about your self?
  • Ans. First ofall thank you for giving this opportunity. My name is Sachin Sahani. I am currently living in my home town Ballia in Uttar Pradesh. Now, telling about my Schooling. I have completed my 10th from CBSE BOARD in 2017. I have completed my 12th from State Board. Now telling about my strength. I am a goal oriented person and I am always try to find a creative solution of problems within the limited time. Now telling ...
  • Answered Anonymously
  • Q2. How to sell any things to a customer?
  • Ans. 

    To sell anything to a customer, understand their needs, highlight the benefits, and create a sense of urgency.

    • Listen to the customer's needs and tailor your pitch accordingly

    • Highlight the benefits and unique selling points of the product

    • Create a sense of urgency by emphasizing limited availability or time-sensitive deals

    • Address any concerns or objections the customer may have

    • Close the sale by asking for the customer's ...

  • Answered by AI
  • Q3. I think sell is tree. Like small plants to grow and last position of grows is hard and strong. That's like sell. We are sell anything to anyone. First ofall we know to customer what needs of customer. Then...
  • Ans. 

    The question seems to be about the process of selling and understanding customer needs.

    • Selling involves understanding the customer's needs and offering a solution

    • The process of selling can involve identifying potential customers and reaching out to them

    • Building relationships with customers can lead to repeat business and positive word-of-mouth

    • Effective communication and active listening are important skills for a custo

  • Answered by AI
  • Q4. Are you Fresher or Experienced?
  • Ans. I am a Fresher. That's okk. Or You says Experienced.
  • Answered Anonymously
  • Q5. Tell about you experienced that your knowledge ?
  • Ans. Now tell you experienced details briefly and be confident don't nervous.
  • Answered Anonymously

Interview Preparation Tips

Interview preparation tips for other job seekers - Complete to be interview be confident and don't make nervous...
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Aug 2023. There were 2 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself
  • Ans. 

    Experienced customer support executive with a background in resolving customer issues and providing excellent service.

    • Over 5 years of experience in customer support roles

    • Skilled in handling customer inquiries, complaints, and technical issues

    • Proficient in using CRM systems and ticketing platforms

    • Strong communication and problem-solving skills

    • Received multiple awards for outstanding customer service

  • Answered by AI
  • Q2. How can you handle frustrated customers
  • Ans. 

    I handle frustrated customers by actively listening, empathizing, and finding solutions to their problems.

    • Listen actively to understand their concerns

    • Empathize with their emotions and show understanding

    • Offer solutions or alternatives to resolve their issues

    • Remain calm and professional throughout the interaction

    • Follow up to ensure the problem is resolved to their satisfaction

  • Answered by AI
Round 2 - HR 

(2 Questions)

  • Q1. Why do you want to join our company
  • Ans. 

    I am impressed by your company's reputation for excellent customer service and innovative solutions.

    • Your company has a strong reputation for providing excellent customer service

    • I am excited about the opportunity to work with a company that values innovation and creativity

    • I believe that my skills and experience align well with the values and goals of your company

  • Answered by AI
  • Q2. Where can we see you in next 2 years if given an opportunity
  • Ans. 

    In the next 2 years, I see myself excelling in my role as a Customer Support Executive, taking on more responsibilities, and contributing to the growth of the company.

    • Continuing to provide excellent customer service and resolving issues efficiently

    • Taking on leadership roles within the customer support team

    • Participating in training programs to enhance my skills and knowledge

    • Contributing innovative ideas to improve custo...

  • Answered by AI

I applied via Naukri.com and was interviewed in Mar 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - Technical 

(1 Question)

  • Q1. Hardware and Networking Questions

Interview Preparation Tips

Interview preparation tips for other job seekers - One should have Knowledge in Hardware and Networking
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Do not use an unprofessional email address such as cool_boy@email.com. It shows a lack of professionalism by the candidate.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. 1.Basic questions related to sql

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HPI Limited Technical Support Engineer Salary
based on 49 salaries
₹2.9 L/yr - ₹6 L/yr
5% less than the average Technical Support Engineer Salary in India
View more details

HPI Limited Technical Support Engineer Reviews and Ratings

based on 5 reviews

4.3/5

Rating in categories

3.9

Skill development

4.7

Work-life balance

4.4

Salary

4.5

Job security

4.3

Company culture

3.9

Promotions

4.3

Work satisfaction

Explore 5 Reviews and Ratings
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