Hinduja Finance Collections Manager Interview Questions and Answers

Q1. Why did you left the last organisation
Ans. As I said my genuine reason that due to medical issue.
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Q2. What is the medical issue
Ans. I said, mam it is very personal. For that she got angry and rudely saying that, Mr you are going to work under this company and this cannot be entertained if you not tell means I will disconnect the call. She started treating me like a slave in the 1st round of interview. Even I asked sorry also on the call but she was not listening and she was in her flow of attitude. I have this call recording with me. If she don't h...read more
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Q1. Last company designation and work
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Q1. What are your salary expectations?
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Q2. Six lakh fifty thousand
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Q1. Tell me something about your background
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Q2. Why you looking for changes
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About your. Knowledge of market and portfolio

I'm ready to interview

Q1. Every time I'm ready to job work
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Q2. Any problem I'm ready to working time best
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Q3. Any esu than meeting with any person
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Q4. Meeting my team and workgood
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Q5. My best team and. My best
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Any esu than working I'm good time for job

Q1. Job Description and knowledge only review
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Q1. I had a distance meeting with the reporting manager who finalized me after asking some questions about the field I belong to.
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Q2. There was no such important question that I felt was appropriate to raise.
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Q1. How to collect from customer without any pressure
Ans. 
Build rapport, offer flexible payment options, provide clear communication, be empathetic
• Build rapport with the customer to establish trust and understanding

• Offer flexible payment options to accommodate their financial situation

• Provide clear communication about the debt and potential consequences

• Be empathetic towards their circumstances and show willingness to help
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Q2. How to talk to customer
Ans. 
Communicate clearly, empathetically, and professionally with customers to address their concerns and find solutions.
• Listen actively to the customer's concerns before responding

• Use clear and concise language to explain solutions or next steps

• Show empathy and understanding towards the customer's situation

• Remain professional and calm, even in difficult situations

• Follow up with the customer to ensure their issue has been r
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