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Gtpl Hathway
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I applied via Approached by Company and was interviewed in Jun 2022. There were 3 interview rounds.
I applied via Recruitment Consulltant and was interviewed before Nov 2022. There were 3 interview rounds.
I applied via Referral and was interviewed before Oct 2020. There were 4 interview rounds.
I applied via LinkedIn and was interviewed before Sep 2022. There were 3 interview rounds.
I applied via Company Website and was interviewed before Dec 2019. There were 4 interview rounds.
The most important aspects of customer service are empathy, responsiveness, and problem-solving.
Empathy towards customers' needs and concerns
Responsiveness to customers' inquiries and complaints
Problem-solving skills to resolve issues and provide solutions
Clear communication and active listening
Personalization of service to meet individual needs
Consistency in service quality
Timeliness in addressing customer needs
Going
I will listen to their concerns, empathize with them, and offer a solution to their problem.
Listen actively to their complaints
Empathize with their situation
Offer a solution to their problem
Remain calm and professional
Apologize for any inconvenience caused
I applied via Recruitment Consulltant and was interviewed in Oct 2022. There were 4 interview rounds.
I applied via Approached by Company and was interviewed in Apr 2024. There was 1 interview round.
Customer service satisfaction is crucial for maintaining customer loyalty and positive brand reputation.
Regularly collect feedback from customers through surveys or follow-up calls
Train and empower employees to handle customer inquiries and complaints effectively
Implement a system for quickly resolving customer issues to ensure satisfaction
Reward and recognize employees who consistently provide excellent customer servi...
I applied via Naukri.com and was interviewed in Dec 2021. There was 1 interview round.
I applied via Referral and was interviewed before Oct 2022. There were 2 interview rounds.
There are 10 Aptitude questions which are of average difficulty level. Other 5 questions are coding questions which are quite easy to write code.
This entire round comprises of Coding questions. Discussion on the coding questions solved in earlier round followed by medium level 2 other coding questions.
based on 9 reviews
Rating in categories
Senior Executive
107
salaries
| ₹2 L/yr - ₹8 L/yr |
Assistant Manager
94
salaries
| ₹3 L/yr - ₹7.5 L/yr |
Sales Executive
42
salaries
| ₹1.4 L/yr - ₹3.1 L/yr |
Executive
41
salaries
| ₹1.4 L/yr - ₹5.5 L/yr |
Deputy Manager
35
salaries
| ₹3.7 L/yr - ₹8.5 L/yr |
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