Grace Infotech IT Desktop Support Engineer Interview Questions and Answers

60 mints full stack developer

Full stack development

Q1. Basic things like to check communication skills.
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Q1. Communication check
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Q1. Asking my self ,what me and what are doing now
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Q1. Asking to me for my technical skills
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Examination process to move into further rounds

Q1. Tell me about yourself.
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Q1. Hardware and networking
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Q1. Network and Internet
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Q1. Desktop support engineer
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Q1. Power bi dax function or computer hardware networking
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Aptitude questions and reasoning

Q1. Introduce yourself
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Q2. Educational qualification
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Q1. What is difference between share printer and network printer?
Ans. 
A shared printer is connected to a single computer and shared over a network, while a network printer is directly connected to the network.
• Shared printer is connected to a single computer and shared over a network

• Network printer is directly connected to the network

• Shared printer requires the host computer to be turned on for printing

• Network printer can be accessed by multiple users without relying on a single computer
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Q2. What is technical issues on desktop support engineer?
Ans. 
Technical issues on desktop support engineer involve troubleshooting hardware and software problems on desktop computers.
• Troubleshooting hardware issues such as faulty components, connectivity problems, and hardware failures

• Resolving software issues like operating system errors, application crashes, and driver conflicts

• Providing support for network connectivity issues, printer problems, and peripheral device malfunctio
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Q3. Is system is restart multiple times what was the issue?
Ans. 
The issue could be due to a hardware problem, software conflict, or a corrupt system file.
• Check for any recent software installations or updates that may have caused conflicts

• Look for any hardware issues such as overheating or faulty components

• Check system logs for any error messages that may indicate a corrupt system file

• Consider running diagnostic tests to identify the root cause of the restarts
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Q4. What is Dora process?
Ans. 
DORA process stands for Discover, Observe, Rationalize, and Automate. It is a methodology used in IT operations for improving efficiency.
• Discover: Identify the current state of IT operations

• Observe: Monitor and analyze the performance and issues

• Rationalize: Evaluate and prioritize improvements

• Automate: Implement automation to streamline processes
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Q5. What is the latest OS?
Ans. 
The latest OS is Windows 11, released by Microsoft in October 2021.
• Windows 11 is the latest operating system released by Microsoft

• It was officially released in October 2021

• Windows 11 comes with new features like a redesigned Start menu and Taskbar
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Q1. Domain related queries
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Q1. Data centre related questions
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