Goldman Sachs Workforce Analyst Interview Questions and Answers

RCA stands for Root Cause Analysis and includes identifying the underlying cause of a problem or issue.

• Identifying the problem or issue

• Gathering data and evidence

• Analyzing the data to determine the root cause

• Developing and implementing solutions to address the root cause

• Monitoring and evaluating the effectiveness of the solutions

• Examples: RCA for a manufacturing defect, RCA for a customer complaint, RCA for a workplace

Yes, we have implemented automation in our customer service department.

• We have implemented chatbots to handle basic customer queries.

• We have also automated the process of ticket creation and assignment.

• This has resulted in faster resolution times and increased customer satisfaction.

• We have also used data analytics to identify common customer issues and proactively address them.

• This has reduced the number of customer co