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Goldfinch Hotel Senior Guest Service Associate Interview Questions and Answers
Goldfinch Hotel Senior Guest Service Associate Interview Experiences
1 interview found
I applied via Walk-in and was interviewed in Sep 2024. There was 1 interview round.
(2 Questions)
- Q1. Why u hiring heare
- Ans.
I am passionate about providing exceptional guest service and contributing to the success of the team and organization.
I have a strong background in customer service and hospitality.
I am dedicated to creating positive experiences for guests and exceeding their expectations.
I am excited about the opportunity to work with a team that values excellence in guest service.
I believe my skills and experience align well with th
- Q2. Tell me about your self
- Ans.
Experienced Senior Guest Service Associate with a passion for providing exceptional customer service and creating memorable guest experiences.
Over 5 years of experience in the hospitality industry
Strong communication and interpersonal skills
Proven track record of resolving guest issues and complaints effectively
Proficient in using hotel management software and systems
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Be positive and smile
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Guest Service Associate Interview Questions & Answers
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Anonymous
posted on 23 Mar 2024
I was interviewed in May 2023.
(3 Questions)
- Q1. What is your Experience
- Q2. Tell me about yours elf
- Q3. How to service food
- Ans.
To service food, ensure proper presentation, temperature, and timing for each dish.
Ensure food is presented attractively on the plate
Serve hot dishes hot and cold dishes cold
Deliver food promptly to guests
Check back with guests to ensure satisfaction
Handle any special requests or dietary restrictions with care
(1 Question)
- Q1. Tell me about yourself
Selected
I applied via Walk-in and was interviewed before Jul 2023. There was 1 interview round.
(2 Questions)
- Q1. What are the chemicals using in housekeeping department?
- Ans.
Various chemicals are used in the housekeeping department for cleaning and disinfecting purposes.
Common chemicals used include bleach, ammonia, disinfectants, and degreasers
Each chemical serves a specific purpose such as sanitizing, removing stains, or deodorizing
Proper training is required for handling and using these chemicals safely
- Q2. What is procedure of the loss and found?
- Ans.
Lost and found procedure involves collecting, documenting, storing, and returning lost items to guests.
Lost items are collected by housekeeping staff or guests are directed to report to front desk.
Each item is documented with details like description, date found, and location.
Lost items are stored securely in a designated area.
Guests can claim lost items by providing detailed description or proof of ownership.
Unclaimed...
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