GE Capital International Associate CSR Interview Questions and Answers

Understanding customer pain points and demonstrating genuine care is crucial. Professionalism involves being polite, respectful, and competent. It is important to have knowledge of company products or services. Above all, problem-solving skills are essential, along with a commitment to going above and beyond to find solutions.

Q1. What is your understanding of emotional intelligence?
Ans. 
Emotional intelligence is the ability to recognize, understand, and manage emotions in oneself and others.
• Emotional intelligence involves self-awareness and self-regulation.

• It also includes empathy and social skills.

• Example: Being able to remain calm and composed in a stressful customer interaction.

• Example: Understanding and responding appropriately to a customer's emotions.
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Q2. What is the role of technical customer service?
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Technical customer service involves providing assistance with technical issues and troubleshooting for customers.
• Assisting customers with technical issues related to products or services

• Troubleshooting problems and providing solutions

• Explaining technical information in a clear and understandable way

• Offering guidance on how to use products or services effectively

• Escalating complex technical issues to higher level suppor
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Q3. What is the difference between customer service and technical support?
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Customer service focuses on addressing general inquiries and providing assistance, while technical support deals with resolving technical issues and troubleshooting.
• Customer service involves addressing general inquiries and providing assistance with products or services.

• Technical support focuses on resolving technical issues, troubleshooting problems, and providing solutions related to technology or software.

• Customer s...read more
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Q4. What are technical skills in customer service?
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Technical skills in customer service refer to the ability to use various tools and software to efficiently assist customers.
• Proficiency in using customer relationship management (CRM) software

• Ability to troubleshoot technical issues remotely

• Knowledge of online chat platforms and ticketing systems

• Experience with data entry and analysis for customer support

• Familiarity with social media platforms for customer interaction
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Q5. What is customer satisfaction?
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Customer satisfaction is the measure of how happy and content a customer is with a company's products, services, and overall experience.
• Customer satisfaction is the result of meeting or exceeding customer expectations.

• It involves providing excellent customer service, resolving issues promptly, and building strong relationships with customers.

• Measuring customer satisfaction can be done through surveys, feedback forms, a...read more
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Q1. Java new features in 8
Ans. 
Java 8 introduced several new features including lambda expressions, functional interfaces, streams, and default methods.
• Lambda expressions allow you to treat functionality as a method argument.

• Functional interfaces have a single abstract method and can be used with lambda expressions.

• Streams provide a way to work with sequences of elements and perform operations on them.

• Default methods allow interfaces to have method ...read more
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Q2. Difficulties faced in the current/previous project & how we resolved it
Ans. 
We faced challenges with communication and conflicting priorities, resolved through regular team meetings and clear task delegation.
• Lack of clear communication among team members

• Conflicting priorities leading to delays in project timeline

• Resolved by scheduling regular team meetings to discuss progress and issues

• Clear task delegation to ensure everyone knows their responsibilities
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Q3. What is OOPS
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OOPS stands for Object-Oriented Programming System. It is a programming paradigm based on the concept of objects.
• OOPS focuses on creating objects that contain data and methods to manipulate that data.

• Encapsulation, inheritance, and polymorphism are key principles of OOPS.

• Examples of OOPS languages include Java, C++, and Python.
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Q4. What is Functional programming
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Functional programming is a programming paradigm that treats computation as the evaluation of mathematical functions and avoids changing state and mutable data.
• Focuses on pure functions that do not have side effects

• Emphasizes immutability and avoids changing state

• Uses higher-order functions and function composition

• Commonly used languages include Haskell, Scala, and Clojure
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Q5. Difference between OOPS and functional programming
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OOPS focuses on objects and classes, while functional programming focuses on functions and immutability.
• OOPS is based on the concept of objects and classes, allowing for encapsulation, inheritance, and polymorphism.

• Functional programming emphasizes on functions as first-class citizens, immutability, and avoiding side effects.

• OOPS is more suitable for complex, real-world applications with changing state, while functiona...read more
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Q6. Which framework I worked in Java
Ans. 
I have worked with the Spring framework in Java.
• Utilized Spring MVC for web development

• Implemented dependency injection with Spring IoC container

• Integrated Spring Security for authentication and authorization
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Q7. What all are the annotations that we use in Spring Boot & it's usage
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Some common annotations used in Spring Boot are @RestController, @Autowired, @RequestMapping, @Service, @Component, @Repository.
• @RestController - Used to define a controller class in Spring MVC.

• @Autowired - Used for automatic dependency injection.

• @RequestMapping - Used to map web requests to specific handler methods.

• @Service - Indicates that a class is a service.

• @Component - Indicates that a class is a Spring component...read more
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Q1. Tell me about yourself, work experience & education
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I am a dedicated professional with a strong educational background and diverse work experience.
• I have a Bachelor's degree in Business Administration from XYZ University.

• I have worked in various roles in marketing, sales, and customer service.

• I am proficient in Microsoft Office Suite and have excellent communication skills.

• I am a quick learner and thrive in fast-paced environments.

• I am passionate about continuous learni
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It was a simple Aptitude test designed to test your english proficiency and your quantitative skills.

Q1. Multiple questions meant to test your english communication proficiency
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There were 2 coding questions. The level of questions were not very high. The languages available for the round were Python, Java, C++, C, C#.

Q1. Please Introduce yourself
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Q2. What project did you work on in your final year?
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Q3. Do you have any connections in the industry?
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Q4. Did you undergo any Internships?
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Q1. Difference between display none, visibility hidden and opacity 0 in CSS
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display none hides the element completely, visibility hidden hides the element but still takes up space, opacity 0 makes the element transparent.
• display none removes the element from the layout

• visibility hidden hides the element but it still occupies space

• opacity 0 makes the element transparent but still occupies space

• Example: display: none; visibility: hidden; opacity: 0;
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Q2. Write a polyfill for javascript method "filter"
Ans. 
Polyfill for JavaScript method 'filter'
• Create a function called 'filter' that takes a callback function as an argument

• Loop through the array and apply the callback function to each element

• If the callback function returns true, add the element to a new array and return it
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Q3. Explain ShadowDOM
Ans. 
Shadow DOM is a way to encapsulate the styling and structure of a web component, preventing styles from leaking out and clashing with the rest of the page.
• Shadow DOM allows for creating self-contained components with their own DOM tree and styling.

• It helps in preventing styles from the main document affecting the component and vice versa.

• Shadow DOM can be created using the 'attachShadow' method in JavaScript.

• It is comm...read more
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Q4. Explain Currying in Javascript
Ans. 
Currying is a technique in JavaScript where a function with multiple arguments is transformed into a sequence of functions, each taking a single argument.
• Currying allows you to create reusable functions with partial application of arguments.

• It helps in creating more flexible and composable functions.

• Example: const add = (a) => (b) => a + b; const add5 = add(5); console.log(add5(3)); // Output: 8
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Q5. What is Event Deligation in javascript
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Event delegation in JavaScript is a technique where a single event listener is attached to a parent element to handle events for multiple child elements.
• Event delegation helps improve performance by reducing the number of event listeners.

• It is useful for dynamically created elements or elements with similar behavior.

• Event delegation works by utilizing event bubbling, where events on child elements bubble up to the pare
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Q1. Explain multithreading and stages of multithreading
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Multithreading is the ability of a CPU to execute multiple threads concurrently, allowing for better utilization of resources.
• Multithreading allows for parallel execution of multiple tasks within a single process.

• Stages of multithreading include thread creation, thread scheduling, and thread synchronization.

• Examples of multithreading include running multiple applications simultaneously on a computer or processing multi
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Q2. If there are 5 tasks, how to write a code so that the 5 tasks are run simultaneously
Ans. 
To run 5 tasks simultaneously, use multithreading or multiprocessing in the code.
• Use multithreading or multiprocessing to create separate threads or processes for each task.

• Ensure proper synchronization and communication between the threads/processes if needed.

• Consider using a thread pool or process pool for efficient resource management.

• Example: In Python, you can use the 'threading' or 'multiprocessing' module to ach
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Q3. Questions about REST API(difference between @RequestParam and @PathVariable). Tell some annotations which were used in my project
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Q4. Exception Handling in spring boot
Ans. 
Exception handling in Spring Boot allows developers to handle errors gracefully and provide meaningful responses to users.
• Use @ControllerAdvice to handle exceptions globally

• Use @ExceptionHandler to handle specific exceptions

• Return custom error messages or responses to users
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Q5. Deployment process in my project
Ans. 
Our deployment process involves continuous integration and automated testing before deployment to production.
• We use Jenkins for continuous integration to automatically build and test code changes.

• Once the code passes automated tests, it is deployed to a staging environment for further testing.

• After successful testing in staging, the code is deployed to production using automated deployment scripts.

• We use version contro
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Q6. Object class in java(name some methods and follow up questions on that. Difference between == and equals())
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Q7. DDL and DML commands in SQL
Ans. 
DDL commands are used to define or modify the structure of database objects, while DML commands are used to manage data within those objects.
• DDL commands include CREATE, ALTER, DROP, TRUNCATE, etc.

• DML commands include INSERT, UPDATE, DELETE, SELECT, etc.

• DDL commands are used to create or modify tables, indexes, views, etc.

• DML commands are used to insert, update, delete, or retrieve data from tables.
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Q8. Microservices question(communication between microservices)
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Q1. Swap two variables, prime number
Ans. 
To swap two variables, use a temporary variable to store one value before swapping them.
• Create a temporary variable to store one of the values

• Assign the first variable to the temporary variable

• Assign the second variable to the first variable

• Assign the temporary variable to the second variable
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Q2. Based on Linux, SQL and other
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Q3. What are pointers
Ans. 
Pointers are variables that store memory addresses of other variables or functions.
• Pointers are used to access and manipulate memory directly.

• They are commonly used in programming languages like C and C++.

• Example: int *ptr; // declaring a pointer to an integer variable
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Q4. Commands on SQL and Linux
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Q5. Questions related to HR
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Q1. Explain Autopilot enrollment procedure
Ans. 
Autopilot enrollment procedure involves registering for the service and setting up preferences.
• Register for Autopilot service online or through a Tesla account

• Provide necessary information such as contact details and payment method

• Select preferences for Autopilot features like lane-keeping assist and adaptive cruise control

• Complete any required training or verification process

• Start using Autopilot once enrollment is co
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Q2. Explain Co-management feature
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Q3. What are the different types of detection logic available in Sccm
Ans. 
Different types of detection logic in SCCM include file system detection, registry detection, and WMI detection.
• File system detection: Checks for the existence of a file or folder on the target system.

• Registry detection: Checks for a specific registry key or value on the target system.

• WMI detection: Uses Windows Management Instrumentation to query information from the target system.

• Custom script detection: Allows for t...read more
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Q4. Explain queries concept in sccm
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Queries in SCCM are used to retrieve information from the database based on specified criteria.
• Queries in SCCM can be used to gather information about hardware inventory, software inventory, compliance status, etc.

• Queries can be created using SQL-like syntax in the SCCM console.

• Queries can be saved and reused for reporting or targeting specific groups of devices.

• Examples of queries include finding all devices with a sp...read more
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Q5. How do you create an application in intune
Ans. 
Creating an application in Intune involves uploading the app package, configuring deployment settings, and assigning the app to users or devices.
• Upload the app package to Intune

• Configure deployment settings such as installation behavior and app availability

• Assign the app to users or devices for installation
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Market sizing and entry strategy

Q1. Why do you want to pursue in this role?
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Q2. How do you do a cold call?
Ans. 
A cold call involves reaching out to potential clients or customers without any prior contact or relationship.
• Research the company or individual you are calling to tailor your pitch

• Introduce yourself and explain the purpose of your call

• Highlight the benefits of your product or service

• Handle objections professionally and try to schedule a follow-up meeting

• Follow up with an email or additional information as needed
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Q1. What is commercial due diligence?
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Commercial due diligence is the process of evaluating a company's commercial potential and risks before making an investment or partnership.
• Involves analyzing market trends, competition, customer base, and growth potential

• Assesses the target company's business model, revenue streams, and key performance indicators

• Helps investors make informed decisions by identifying potential opportunities and threats

• May include inter...read more
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Q2. How do you handle a difficult client?
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