40+ SMFG India Credit Interview Questions and Answers

Underwriting is the process of assessing the creditworthiness of a customer and determining the terms and conditions for providing finance.

• Underwriting involves evaluating the financial and personal information of a customer to determine their ability to repay a loan.

• The credit manager analyzes factors such as income, credit history, employment stability, and collateral to assess the risk associated with lending to a customer.

• Based on the underwriting process, the credit mana...read more

Bucket collection is a specialized form of collection where delinquent accounts are grouped into buckets based on their age or severity.

• Normal collection involves the process of collecting outstanding payments from customers.

• Bucket collection categorizes delinquent accounts into different buckets based on their age or severity.

• Bucket collection helps prioritize and manage collections more effectively.

• For example, a bank may have buckets like 30 days, 60 days, and 90 days past...read more

To sell personal loans at high rates, emphasize the benefits of quick access to funds, flexible repayment options, and the potential to improve credit scores.

• Highlight the speed and convenience of obtaining funds

• Emphasize the flexibility in repayment terms to suit individual needs

• Explain how timely repayment can positively impact credit scores

• Provide examples of how personal loans can be used for various purposes such as debt consolidation, home improvements, or education

• Offe...read more

CIBIL is a credit information company that provides credit scores and reports to lenders. DPD stands for Days Past Due, DBT stands for Days Beyond Terms, sub standard refers to loans with high risk of default, Dbr ratio is Debt Burden Ratio, and FOIR ratio is Fixed Obligation to Income Ratio.

• CIBIL is a credit information company that provides credit scores and reports to lenders

• DPD stands for Days Past Due, indicating the number of days a payment is overdue

• DBT stands for Days...read more

To determine eligibility for a business loan of 5 lakh, I would check the customer's credit score, financial statements, business plan, and collateral.

• Check the customer's credit score to assess their creditworthiness

• Review the customer's financial statements to evaluate their financial stability and ability to repay the loan

• Assess the customer's business plan to understand their goals, strategies, and potential for success

• Evaluate the customer's collateral, if any, to determ...read more

Collection refers to the process of recovering money owed by customers. It involves various strategies and techniques to ensure timely payment.

• Collection is the process of pursuing and recovering outstanding debts from customers.

• It involves contacting customers through phone calls, emails, or letters to remind them of their overdue payments.

• Collection officers may negotiate payment plans or settlements with customers to facilitate debt recovery.

• They may also use legal actions...read more

Metrics used to evaluate risk include credit score, debt-to-income ratio, payment history, and credit utilization.

• Credit score: A numerical representation of a borrower's creditworthiness based on their credit history.

• Debt-to-income ratio: The percentage of a borrower's monthly income that goes towards paying debts.

• Payment history: A record of a borrower's past payments on credit accounts.

• Credit utilization: The amount of available credit being used by a borrower.

Debt Service Coverage Ratio (DSCR) is a financial metric used to assess a borrower's ability to repay debt obligations.

• DSCR measures the cash flow available to cover debt payments.

• It is calculated by dividing the borrower's net operating income by their total debt service.

• A DSCR of 1 or higher indicates that the borrower has sufficient cash flow to cover their debt obligations.

• Lenders often require a minimum DSCR before approving a loan.

• For example, if a borrower has a net op...read more

A personal loan is a type of unsecured loan that individuals can borrow from a bank or financial institution.

• Personal loans are typically used for various purposes such as debt consolidation, home improvement, or medical expenses.

• They are unsecured loans, meaning they do not require collateral.

• Interest rates on personal loans can vary based on factors such as credit score and repayment term.

• The loan amount and repayment terms are agreed upon between the borrower and the lende...read more

I have 5 years of experience in the BSFI industry, including roles in sales, customer service, and account management.

• Worked as a Sales Executive at XYZ Bank for 2 years

• Managed a portfolio of high net-worth clients at ABC Financial Services

• Implemented successful sales strategies to increase revenue by 20%

• Stayed updated on industry trends and regulations to provide informed advice to clients

Yes, I have knowledge of mortgage loans and their processes.

• I understand the different types of mortgage loans such as fixed-rate, adjustable-rate, and government-backed loans.

• I am familiar with the application process, including credit checks, income verification, and property appraisal.

• I know how to calculate mortgage payments and interest rates.

• I am aware of the importance of timely payments and the consequences of defaulting on a mortgage loan.

• I stay up-to-date with indus...read more

To find the members and collect the cash, you can utilize various methods such as database search, communication channels, and efficient tracking systems.

• Utilize a database or membership list to search for the members

• Use communication channels like phone calls, emails, or text messages to contact the members

• Implement an efficient tracking system to keep a record of members who have paid and those who haven't

• Organize collection drives or events where members can conveniently s...read more

SMFG stands for Sumitomo Mitsui Financial Group, a leading Japanese financial institution.

• SMFG is one of the largest banking groups in Japan.

• It offers a wide range of financial services including banking, leasing, securities, and asset management.

• SMFG has a strong presence both domestically and internationally.

• The group operates through various subsidiaries such as Sumitomo Mitsui Banking Corporation (SMBC) and SMBC Nikko Securities.

• SMFG has a focus on corporate and investmen...read more

To close collections before the end of the month, prioritize high-value accounts, offer discounts or incentives for early payment, and follow up with customers regularly.

• Prioritize high-value accounts for early collection

• Offer discounts or incentives for early payment

• Follow up with customers regularly to remind them of pending payments

• Implement efficient payment tracking and reporting systems

• Provide multiple payment options to customers for convenience

• Train and motivate colle...read more

I am familiar with local networking events, industry conferences, social media platforms, and local business associations.

• Local networking events

• Industry conferences

• Social media platforms

• Local business associations

We primarily source business through referrals, networking events, and online platforms.

• Referrals from existing clients

• Networking events such as industry conferences and trade shows

• Online platforms like LinkedIn and industry-specific forums

A code of conduct is a set of guidelines that outlines acceptable behavior and ethical standards for individuals or organizations.

• A code of conduct helps establish a positive work culture and promotes ethical decision-making.

• It provides guidelines for employees on how to interact with customers, colleagues, and stakeholders.

• Examples of code of conduct principles include honesty, respect, integrity, and confidentiality.

• It may also address issues such as conflicts of interest, ...read more

CBIL stands for Credit Bureau India Limited, which is a credit information company in India.

• CBIL is a credit information company that collects and maintains credit information of individuals and businesses.

• It provides credit reports and scores to lenders to help them make informed lending decisions.

• CBIL helps in reducing the risk of default by providing accurate credit information.

• It plays a crucial role in the credit evaluation process for loans and credit cards.

• Lenders use ...read more

Net worth is the value of an individual's or company's assets minus liabilities.

• Net worth is a measure of financial health and indicates the value of an entity after deducting its debts.

• It is calculated by subtracting liabilities from assets.

• Assets can include cash, investments, real estate, vehicles, and other valuable possessions.

• Liabilities encompass debts, loans, mortgages, and other financial obligations.

• A positive net worth indicates wealth, while a negative net worth s...read more

Procurement is the process of obtaining goods or services from external sources.

• Procurement involves sourcing, purchasing, and negotiating contracts for goods and services.

• It includes activities such as supplier selection, price negotiation, and contract management.

• Procurement aims to ensure that the organization obtains the best value for money and meets its needs efficiently.

• Examples of procurement activities include issuing purchase orders, conducting supplier evaluations,...read more

Collection is the process of recovering unpaid debts from customers.

• Contact customers to remind them of their outstanding debts

• Negotiate payment plans or settlements

• Maintain accurate records of all communication and payments

• Escalate to legal action if necessary

• Ensure compliance with all relevant laws and regulations

Normal credit norms and policy refer to the standard guidelines followed by a company while extending credit to its customers.

• Credit limit is set based on the customer's creditworthiness

• Payment terms are agreed upon between the company and the customer

• Late payment fees and interest rates are charged for delayed payments

• Credit checks are conducted before extending credit to new customers

• Credit policies are reviewed periodically to ensure they are up-to-date and effective

The expected CTC for the Sales Manager position is negotiable based on experience and qualifications.

• CTC expectations can vary depending on the company, industry, and location.

• Candidates can research industry standards and salary ranges to have an idea of what to expect.

• It is common for employers to discuss salary expectations during the interview process.

• Candidates can also negotiate their CTC based on their skills, experience, and value they bring to the company.

DSCR stands for Debt Service Coverage Ratio, a financial metric used to evaluate a company's ability to repay its debt.

• DSCR is calculated by dividing a company's operating income by its total debt service obligations.

• A DSCR of 1 or higher indicates that a company is generating enough income to cover its debt payments.

• Lenders typically look for a DSCR of 1.25 or higher to consider a company financially healthy.

• For example, if a company has an operating income of $500,000 and t...read more

I am currently earning a competitive salary based on my experience and qualifications.

• My current CTC is in line with industry standards.

• I have been receiving regular salary increments based on my performance.

• I am satisfied with my current compensation package.

Yes, I am able to work till late night if required.

• I am comfortable working in shifts

• I have worked in night shifts before

• I am willing to adjust my schedule as per the job requirements

Collection refers to the process of recovering payments from customers who have purchased goods or services on credit.

• Collection involves contacting customers who have overdue payments and reminding them to make the payment.

• It may involve negotiating payment plans or settlements with customers.

• Collection can be done through phone calls, emails, letters, or in-person visits.

• The goal of collection is to recover the outstanding payments and maintain a good relationship with the ...read more

DPD days refer to the number of days a payment is past due.

• DPD stands for Days Past Due

• It is used to measure the number of days a payment is overdue

• For example, if a payment is due on January 1st and it is paid on January 10th, the DPD would be 9 days

Secured loans are backed by collateral while unsecured loans are not.

• Secured loans require collateral such as a house or car to be put up as security for the loan.

• Unsecured loans do not require collateral and are based solely on the borrower's creditworthiness.

• Secured loans typically have lower interest rates than unsecured loans.

• Examples of secured loans include mortgages and auto loans, while credit cards and personal loans are examples of unsecured loans.

No, it is not third party payroll.

• The company directly handles payroll for its employees.

• There is no involvement of a third party payroll service provider.

• Employees receive their salaries directly from the company.

Presentation is the act of delivering information to an audience in a structured and engaging manner.

• Presentation involves organizing content in a logical sequence

• It includes using visual aids such as slides or props to enhance understanding

• Effective presentations engage the audience through storytelling or interactive elements

Sourcing files involves identifying potential clients and gathering necessary documents.

• Identify potential clients through referrals, online research, and networking events.

• Gather necessary documents such as financial statements, tax returns, and credit reports.

• Maintain organized records and follow up with clients regularly.

• Utilize technology and software to streamline the sourcing process.

• Collaborate with other team members and departments to ensure efficient and effective s...read more

A mortgage loan is a type of loan used to finance the purchase of real estate, where the property itself serves as collateral.

• A mortgage loan is a secured loan, meaning that the borrower pledges the property as collateral for the loan.

• It is typically used by individuals or businesses to purchase residential or commercial properties.

• The loan amount is based on the appraised value of the property and the borrower's creditworthiness.

• The borrower makes regular payments, including...read more

Excel is a spreadsheet program developed by Microsoft for organizing, analyzing, and storing data.

• Excel is used for creating spreadsheets to organize data in rows and columns.

• It allows for mathematical calculations, data analysis, and visualization through charts and graphs.

• Excel can be used for budgeting, financial analysis, project management, and more.

• Functions and formulas in Excel help automate tasks and perform complex calculations.

• Examples include SUM function for addi...read more

CIBIL is a credit information company that maintains credit records of individuals and businesses.

• CIBIL stands for Credit Information Bureau (India) Limited.

• It collects and maintains credit information of individuals and businesses.

• Lenders use CIBIL reports to assess the creditworthiness of borrowers.

• A good CIBIL score (above 750) increases the chances of loan approval.

• Late payments and defaults can negatively impact CIBIL score.

Types of loans include personal loans, student loans, mortgage loans, and business loans.

• Personal loans

• Student loans

• Mortgage loans

• Business loans

Research is the systematic investigation and study of a subject to discover new information or validate existing knowledge.

• Research involves gathering and analyzing data to gain insights and knowledge.

• It is a systematic and organized process that follows a specific methodology.

• Research can be conducted through various methods such as surveys, experiments, observations, and interviews.

• The purpose of research is to answer questions, solve problems, or contribute to the existing...read more

Configuring Palo Alto firewall involves setting up security policies, NAT rules, and VPN configurations.

• Create security policies to control traffic flow

• Set up NAT rules for translating private IP addresses to public IP addresses

• Configure VPN settings for secure remote access

• Utilize zones and interfaces for network segmentation

• Implement threat prevention features like antivirus and URL filtering

Implementing strategies to achieve branch goals and objectives.

• Develop a clear plan outlining specific goals and objectives for the branch.

• Assign responsibilities to team members based on their strengths and skills.

• Regularly monitor progress towards goals and make adjustments as needed.

• Provide ongoing training and support to ensure team members are equipped to meet objectives.

• Utilize data and analytics to track performance and identify areas for improvement.

• Communicate effect...read more

There are three main types of KYC: Simplified Due Diligence (SDD), Basic KYC, and Enhanced Due Diligence (EDD).

• Simplified Due Diligence (SDD) - for low-risk customers with minimal verification requirements.

• Basic KYC - for regular customers with standard verification procedures.

• Enhanced Due Diligence (EDD) - for high-risk customers with thorough verification and monitoring processes.

• Examples: SDD for prepaid card users, Basic KYC for regular bank account holders, EDD for polit...read more

To make a PPT, use a software like PowerPoint, organize content logically, use visuals, and practice presenting.

• Use a software like PowerPoint to create slides

• Organize content logically with an introduction, main points, and conclusion

• Use visuals such as images, charts, and graphs to enhance understanding

• Practice presenting the PPT to ensure smooth delivery

SQL joins are used to combine rows from two or more tables based on a related column between them.

• Types of SQL joins include INNER JOIN, LEFT JOIN, RIGHT JOIN, and FULL JOIN.

• INNER JOIN returns rows when there is at least one match in both tables.

• LEFT JOIN returns all rows from the left table and the matched rows from the right table.

• RIGHT JOIN returns all rows from the right table and the matched rows from the left table.

• FULL JOIN returns rows when there is a match in one of ...read more

I have extensive experience in building risk analytics models using various statistical and machine learning techniques.

• Developed predictive models to assess credit risk for loan portfolios

• Utilized regression analysis and decision trees to identify key risk factors

• Implemented machine learning algorithms such as random forests and gradient boosting for improved accuracy

• Validated models using back-testing and stress testing methodologies

Generating ideas requires creativity, brainstorming, research, and collaboration.

• Start by brainstorming ideas individually or in a group

• Research similar concepts or solutions to gain inspiration

• Collaborate with others to combine different perspectives and expertise

• Use tools like mind mapping, SWOT analysis, or design thinking to organize and develop ideas