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FRND Customer Service Specialist Interview Questions and Answers for Experienced
FRND Customer Service Specialist Interview Experiences for Experienced
1 interview found
Anonymous
Selected
I applied via Approached by Company and was interviewed in Jul 2023. There was 1 interview round.
(3 Questions)
- Q1. If a female user facing terrible issue with a male user, How you will handle this?
- Ans.
I would address the issue promptly and professionally, ensuring the safety and comfort of both users.
Listen to the female user's concerns and validate her feelings
Investigate the situation thoroughly to understand the issue
Take appropriate action to address the problem, such as warning or banning the male user
Provide support and resources to the female user, such as counseling services or blocking the male user
- Q2. How would you educate a new user about FRND app?
- Ans.
I would educate a new user about FRND app by providing a step-by-step tutorial and offering personalized assistance.
Start by explaining the key features of the app such as messaging, group chats, and event planning.
Demonstrate how to create a profile, add friends, and join or create groups.
Provide tips on how to customize notifications, privacy settings, and security measures.
Offer hands-on assistance through a live de...
- Q3. When you will be available for joining? We need immediate joiner?!
Interview Preparation Tips
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Interview Questionnaire
1 Question
- Q1. About work experience in tge past...comm skills as well
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I applied via Referral and was interviewed before May 2021. There were 2 interview rounds.
(2 Questions)
- Q1. Educational Qualifications
- Q2. Job location and expectations
Interview Preparation Tips
I applied via Job Fair and was interviewed before Aug 2021. There was 1 interview round.
(2 Questions)
- Q1. Bethuadahati jio digital fibar private limited
- Q2. Jio digital fibar private limited
Interview Preparation Tips
purna jaganandapur
Nakashipara
I applied via Campus Placement and was interviewed in Sep 2019. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. Q 1 Why should I take you in TCS ? Q 2 Tell me about your dream job ? Q 3 What is your aim ? Q 4 Why you want to join TCS or why do you want to join TCS and not any other companies ?
- Ans.
I should be hired in TCS because of my strong customer service skills, dedication to learning and growing, and alignment with TCS's values and goals.
I have excellent communication and problem-solving skills, which are essential for a Customer Service Associate role.
I am highly motivated and eager to learn and develop new skills, which aligns with TCS's focus on continuous learning and growth.
I share TCS's commitment to...
Interview Preparation Tips
I applied via Walk-in and was interviewed in Dec 2019. There was 1 interview round.
Interview Questionnaire
8 Questions
- Q1. Tell me something about yourself.
- Q2. Regarding previous Organization.
- Q3. Why did you left previous Organization.
- Q4. What was your role in previous Organization.
- Q5. Detail Explanation regarding previous Organization Process.
- Ans.
Implemented a streamlined process for customer inquiries and complaints at XYZ Corp.
Conducted a thorough analysis of existing processes and identified areas for improvement
Developed and implemented a new system for tracking and resolving customer issues
Trained customer service team on new process and provided ongoing support
Monitored and evaluated the effectiveness of the new process through regular feedback and data a...
- Q6. Regarding Hobby
- Q7. Job stability
- Q8. And what you think about TCS.
Interview Preparation Tips
Don't get scared, it's just a basics questions.
I applied via Walk-in and was interviewed before Nov 2020. There was 1 interview round.
Interview Questionnaire
2 Questions
- Q1. Got a call by a customer and they complain about water got spoiled? How to solve that issue?
- Q2. My answer was ill say sorry about the inconvinence about the product and then ill be sending one of our executive to them to check on the product weathee it got spoiled or not if it is spoiled ill give the...
Interview Preparation Tips
I applied via Campus Placement and was interviewed before Jun 2020. There were 5 interview rounds.
Interview Questionnaire
2 Questions
- Q1. Tell me about yourself
- Q2. What is your goal
Interview Preparation Tips
Customer Relationship Manager Interview Questions & Answers
HDFC Bank
Priyanka Singh
posted on 29 May 2022
I applied via Campus Placement and was interviewed before May 2021. There were 3 interview rounds.
Basic quantitative aptitude, Reasoning ability, communication skills, English were the topics and difficulty level was medium
Discussions on economics, current affairs, recent political issues
(1 Question)
- Q1. Questions asked by me were a bit personal like about my family and town where i belong to and my academic background also i was asked about whether i want to study further or not
Interview Preparation Tips
Supritam Kar
I was interviewed before Mar 2016.
Interview Questionnaire
1 Question
- Q1. Discussed company policies, the salary structure, shift timing, allowances and deductions, PF and health insurance schemes.
Interview Preparation Tips
Experience: All the present candidates were asked to write an essay on "Importance of internet in our daily life". Time provided for this round was 40 minutes and almost everyone present there were able to complete that on time. Candidates who cleared that round were ready for the next round.
Tips: Always provide information you know as you can be cross checked by the operations manager and during HR discussion. Avoid making spelling mistakes as they have a huge impact and can be judged based specially on them.
Round: Operations round
Experience: I was called for a round with the operations manager where I was asked several questions based the role I played in my previous organisation. Challenges that I have faced during my work and the resolution offered or implemented during the service period. The reason for resigning from my previous company and also asked for the reason why I want to join TCS and where do I see myself five years down the line. Discussed about the leadership qualities I have in myself and how to implement those going forward.
Tips: Please be area specific while giving any information. Provide full information based on the experience you have. Avoid jumping from topic one to another by providing partial information.
Round: Aptitude round
Experience: In this round I was asked to complete 50 questions in 1 hour which had three sections, A,B,C where I had maths, general intelligence and English comprehension and Grammer test which do not have any negative marking.
Tips: Attempt for all the questions as there is no negative marking in any of these sections.
Round: HR Interview
Tips: Discuss all in details to avoid confusions later.
Skills: Writing Skills, Communication And Confidence, Basics Of Machine Learning, Leadership Skills
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FRND Customer Service Specialist Interview Process for Experienced
based on 1 interview
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