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FRND Customer Service Specialist Interview Questions and Answers for Experienced
FRND Customer Service Specialist Interview Experiences for Experienced
1 interview found
Selected
I applied via Approached by Company and was interviewed in Jul 2023. There was 1 interview round.
(3 Questions)
- Q1. If a female user facing terrible issue with a male user, How you will handle this?
- Ans.
I would address the issue promptly and professionally, ensuring the safety and comfort of both users.
Listen to the female user's concerns and validate her feelings
Investigate the situation thoroughly to understand the issue
Take appropriate action to address the problem, such as warning or banning the male user
Provide support and resources to the female user, such as counseling services or blocking the male user
- Q2. How would you educate a new user about FRND app?
- Ans.
I would educate a new user about FRND app by providing a step-by-step tutorial and offering personalized assistance.
Start by explaining the key features of the app such as messaging, group chats, and event planning.
Demonstrate how to create a profile, add friends, and join or create groups.
Provide tips on how to customize notifications, privacy settings, and security measures.
Offer hands-on assistance through a live de...
- Q3. When you will be available for joining? We need immediate joiner?!
Interview Preparation Tips
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Head Digital Works
Anonymous
posted on 20 Aug 2023
Selected
I applied via Recruitment Consulltant and was interviewed in Feb 2023. There were 3 interview rounds.
Excellent quality of questions were asked
(3 Questions)
- Q1. How to deal with a frustrating customer?
- Ans.
Stay calm, listen actively, empathize, offer solutions, seek help if needed.
Stay calm and composed to avoid escalating the situation.
Listen actively to understand the customer's concerns and frustrations.
Empathize with the customer by acknowledging their feelings.
Offer solutions or alternatives to address the customer's issue.
Seek help from a supervisor or colleague if needed to resolve the situation effectively.
- Q2. Why would a customer gets frustrated?
- Ans.
Customers can get frustrated due to various reasons such as long wait times, unhelpful responses, unresolved issues, and lack of communication.
Long wait times for assistance or resolution
Unhelpful or uninformed customer service representatives
Unresolved issues or repeated problems
Lack of communication or updates on the status of their concern
- Q3. How to handle customers
- Ans.
Handle customers with empathy, patience, and effective communication.
Listen actively to understand their concerns
Show empathy and validate their feelings
Stay calm and patient, even in difficult situations
Communicate clearly and provide solutions or alternatives
Follow up to ensure customer satisfaction
I applied via Naukri.com and was interviewed in May 2021. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. Questions were mainly from core Java, collections and streams
Interview Preparation Tips
Try to answer all the questions.
Interview Questionnaire
2 Questions
- Q1. Palindrome
- Q2. Study basic coding
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RCG Global Services
Anonymous
posted on 15 Nov 2024
They ask you about basic oop questions
It was a panel interview
Interview Preparation Tips
(2 Questions)
- Q1. Tell me about your experience.
- Ans.
I have 5 years of experience in software development, specializing in Java and web development.
5 years of experience in software development
Specialize in Java and web development
Worked on various projects including e-commerce websites and mobile applications
- Q2. Why would I be a good fit?
- Ans.
I have a strong background in software development, excellent problem-solving skills, and a passion for learning new technologies.
Strong background in software development
Excellent problem-solving skills
Passion for learning new technologies
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Sportz Interactive
Sarika Gadhave
posted on 7 Mar 2024
I applied via Campus Placement and was interviewed in Feb 2024. There were 2 interview rounds.
One hour aptitude test based on the mathematics ,logical reasoning.
(2 Questions)
- Q1. One basic question on the language you know and one SQL is asked
- Q2. SQL query questions
Interview Preparation Tips
- SQL
Arun Thakur
I applied via Campus Placement and was interviewed in Nov 2024. There were 4 interview rounds.
Train,percentage,work
Array , string , basic
(1 Question)
- Q1. Basic dsa question and oops
(1 Question)
- Q1. About company and traditaion question
Interview Preparation Tips
Easy mcq from oops and aptitude
(1 Question)
- Q1. All oops concept, linked list code, pattern questions
(1 Question)
- Q1. All oops concept, doubly linked list code, pattern code
Interview Preparation Tips
Aptitude consited of maths and coding quetions
(2 Questions)
- Q1. Basic C++ question and concepts were asked
- Q2. Problems were given and asked how i can resolve them efficiently
Interview Preparation Tips
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FRND Customer Service Specialist Interview Process for Experienced
based on 1 interview
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