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Tahal Group Interview Questions and Answers

Updated 5 Feb 2024

Q1. How can a customer update windows 11 on a i7 7700k powered computer

Ans.

Windows 11 can be updated on an i7 7700k powered computer through Windows Update or manually downloading the update from Microsoft's website.

  • Go to Settings > Update & Security > Windows Update and click Check for updates

  • If the update is available, click Download and install

  • Alternatively, download the update manually from Microsoft's website and install it

  • Make sure the computer meets the minimum system requirements for Windows 11

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Q2. A clients computer crashed after working on it how would you handle the client

Ans.

I would apologize for the inconvenience and offer to troubleshoot the issue to resolve it.

  • Express empathy and understanding for the client's frustration

  • Assure the client that you will do everything possible to resolve the issue

  • Ask the client about the symptoms and details of the crash

  • Offer to troubleshoot the issue remotely or schedule an onsite visit if necessary

  • Provide regular updates to the client on the progress of the troubleshooting and resolution

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Q3. How do you resolve windows update not updating issue?

Ans.

Windows update not updating issue can be resolved by checking for updates, restarting the computer, running troubleshooter, and resetting Windows update components.

  • Check for updates manually

  • Restart the computer

  • Run Windows update troubleshooter

  • Reset Windows update components

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Q4. Outlook send/receive not working, how to resolve it?

Ans.

Check network connection, restart Outlook, check email account settings.

  • Ensure network connection is stable and working

  • Restart Outlook and try again

  • Check email account settings, including server name and port numbers

  • Check for any updates or patches for Outlook

  • Disable any antivirus or firewall temporarily to see if it's causing the issue

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Q5. How do you resolve a driver malfunctioning issue?

Ans.

To resolve a driver malfunctioning issue, update or reinstall the driver.

  • Check for any updates available for the driver

  • Uninstall the driver and reinstall it

  • Rollback the driver to the previous version

  • Check for any hardware issues causing the malfunction

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Q6. How to resolve Bluetooth not working issue?

Ans.

Check Bluetooth settings, restart device, update drivers, reset Bluetooth module

  • Check if Bluetooth is turned on and device is discoverable

  • Restart the device and try connecting again

  • Update Bluetooth drivers

  • Reset Bluetooth module by disabling and enabling it

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Q7. How do you resolve Blue screen issue?

Ans.

Blue screen issues can be resolved by identifying the root cause and taking appropriate actions.

  • Check for hardware issues such as faulty RAM or hard drive

  • Update drivers and firmware

  • Scan for malware and viruses

  • Check for overheating

  • Perform system restore or reinstall operating system if necessary

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Q8. How to resolve a missing DLL issue?

Ans.

Missing DLL issue can be resolved by reinstalling the program or downloading the DLL file from a trusted source.

  • Check if the DLL file is present in the correct location

  • Reinstall the program that is giving the error

  • Download the DLL file from a trusted source and place it in the correct location

  • Use a DLL repair tool to fix the issue

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Q9. How to optimise a slow computer?

Ans.

Optimise a slow computer by cleaning up disk space, disabling unnecessary startup programs, updating drivers and software, and adding more RAM.

  • Clean up disk space by deleting temporary files, uninstalling unused programs, and running disk cleanup tool

  • Disable unnecessary startup programs by using Task Manager or a third-party tool like CCleaner

  • Update drivers and software to the latest version to improve performance and fix bugs

  • Add more RAM if possible to increase the computer'...read more

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