Fraazo Shift Incharge Interview Questions, Process, and Tips

Q1. How much experience in last company
Ans. I have 4/5year experience in lastmile opretion and supply chain management manpower handling riders in lastmile opretion and store opretion
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Q2. What is your skill
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Q3. How can you resolve customer satisfaction
Ans. 
Customer satisfaction can be resolved by addressing their concerns promptly and effectively.
• Listen to customer feedback and take it into consideration

• Provide timely and efficient solutions to customer issues

• Train staff to handle customer complaints professionally

• Offer incentives or discounts to appease dissatisfied customers

• Implement a customer feedback system to continuously improve service
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Q4. How to operate dark store or hub
Ans. 
Operating a dark store or hub involves managing inventory, picking orders, and coordinating deliveries in a closed-off facility.
• Implement an efficient inventory management system to keep track of stock levels and order fulfillment

• Train staff on proper picking and packing procedures to ensure accuracy and speed

• Coordinate with delivery partners to schedule timely and cost-effective deliveries

• Maintain a clean and organize...read more
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Q5. Check cleanliness,Higgins,all products are in properly manage or not if not properly so kept it and warning for that guy who is maintained,checked time to time product in dark store or hub.mantain day to d...read more
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Q1. How to track FIFO
Ans. 
FIFO tracking involves monitoring and managing inventory based on the first-in, first-out principle.
• Ensure products are stored in a way that allows for easy access to older items first

• Label products with their arrival dates to easily identify which ones need to be used first

• Regularly check inventory levels and rotate stock accordingly

• Use inventory management software to automate FIFO tracking

• Train staff on FIFO princip
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Q2. FIFO follow by expiry date and product life those products come fast that product first go out
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Q3. How to manage delivery executive
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Delivery executives can be managed by setting clear expectations, providing proper training, offering incentives, and monitoring performance.
• Set clear expectations for delivery timings, customer service, and communication.

• Provide proper training on navigation, customer interaction, and safety protocols.

• Offer incentives such as bonuses for meeting targets or providing excellent service.

• Monitor performance through GPS tr...read more
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Q4. Check Proper grooming take time to time brefing checking any executive are not doing proper work and if any issue regards delivery or product than resolve here problem to smooth work
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Regarding operations

Q1. Previous operations
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Q2. Salary details and notice period
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Q3. How were the previous company policy
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Q4. How solve the issues of costamer s in a various problem
Ans. 
To solve customer issues, listen actively, empathize, offer solutions, and follow up for feedback.
• Listen actively to understand the customer's issue

• Empathize with the customer's situation to show understanding

• Offer solutions or alternatives to address the problem

• Follow up with the customer to ensure the issue is resolved and gather feedback for improvement
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Q5. Supporting with the employees
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