Financial Software & Systems Operations Associate Interview Questions and Answers for Experienced

Q1. Explain OSI reference model
Ans. 
The OSI reference model is a conceptual framework that standardizes the functions of a telecommunication or computing system into seven layers.
• The OSI model stands for Open Systems Interconnection model

• It divides network communication into seven layers: Physical, Data Link, Network, Transport, Session, Presentation, and Application

• Each layer has specific functions and interacts with adjacent layers for data transmissio...read more
Answered by AI
Add your answer

Basic English grammes and basic reasoning.

Q1. HR will ask a few questions relating to your education and professional life.
Add your answer
Q2. Are you comfortable with flexible shift? Why did you leave? Why you want to join tech Mahindra?
Ans. 
Yes, I am comfortable with flexible shifts.
• I have previous experience working in roles that required flexible shift schedules.

• I understand the importance of being adaptable and available to meet the needs of the organization.

• I am willing to adjust my personal schedule to accommodate the demands of the job.

• I believe that flexible shifts can provide opportunities for better work-life balance and increased productivity.

• I ...read more
Answered by AI
Add your answer
Q3. Do you have any idea about the process?
Ans. 
Yes, I have an idea about the process.
• I am familiar with the overall operations process and its various stages.

• I have experience in coordinating and executing operational tasks.

• I understand the importance of efficiency and accuracy in operations.

• I am knowledgeable about using relevant software and tools for operations management.

• I have worked on process improvement initiatives to streamline operations.

• I can provide exa...read more
Answered by AI
Add your answer
Q4. Talk about your experiences and education. Switch language according to theHR.
Add your answer

Q1. Tell me about yourself. Talk about your hobbies. Just a minute.
Add your answer
Q2. Tell about your yesterday routine or daily routine
Add your answer
Q3. What do you understand by customer support profile?
Add your answer
Q4. Why do you want to apply in bpo?
Add your answer
Q5. What are the qualites of customer support executive?
Ans. 
A customer support executive should possess excellent communication skills, empathy, patience, problem-solving ability, and product knowledge.
• Excellent communication skills to understand customer queries and provide effective solutions

• Empathy to understand customer's perspective and provide personalized support

• Patience to handle difficult customers and resolve their issues calmly

• Problem-solving ability to identify the ...read more
Answered by AI
Add your answer
Q6. Why should I hire you?
Add your answer
Q7. Why are you choosing customer support profile?
Add your answer
Q8. Will give you any topic you have to speak on it
Add your answer
Q9. What are you expectations with this job ?
Add your answer
Q10. What are your weakness and strength ?
Add your answer
Q11. Do you have any experience
Add your answer

Typing speed and a viva test

Q1. How is your colleage day?
Ans. This is a curious and happiest timeline for myself. We are there a group who have contribute 0% at study but this group is make a project and come 1st in colleage. Colleage is best life i have enjoyed so much.
Answered by Ashutosh Nayak
Add your answer
Q2. What is a tough situation in your life?
Add your answer
Q3. Why we hire you in this ctc as you demand..?
Add your answer
Q4. Are you respect to punctuality.?
Ans. 
Yes, I believe punctuality is crucial in maintaining a professional work environment.
• I always strive to arrive on time for work and meetings.

• Punctuality shows respect for others' time and demonstrates reliability.

• Being punctual helps in meeting deadlines and maintaining productivity.

• I prioritize time management to ensure punctuality in all tasks.
Answered by AI
Add your answer
Q5. What is your goal..?
Add your answer

Theory, was given to me to do these kind of things i was not prepared and then the

Theory numbering these ki d of tests they take

Q1. Bad salary given to you and no salaray
Add your answer
Q2. Bad salary given to you and will say no to you
Add your answer

Q1. They will ask what is CIBIL.
Add your answer

Normal test conducted on computer

Q1. Easy questions asked
Add your answer
Q2. Tell me about yourself
Add your answer