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EXO Edge
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I applied via Naukri.com and was interviewed in Feb 2023. There were 3 interview rounds.
An incident is an unplanned interruption to an IT service, while a request is a formal user request for something to be provided.
Incident: Unplanned interruption to IT service
Request: Formal user request for something
Example: Incident - Server crash, Request - New user account setup
ITIL 3 vs ITIL 4: ITIL 4 introduces new concepts like the Service Value System and the Service Value Chain
Normal GERNAL and Technical support questions.
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posted on 21 Dec 2024
I applied via Recruitment Consultant and was interviewed before Nov 2020. There were 3 interview rounds.
Interview experience
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