Exdion Solutions Insurance Executive Interview Questions and Answers

Q1. Generic hr questions pertaining to, tell me about yourself
Add your answer
Q2. Tell me about your like, dislikes and sentence making ability.
Add your answer

Q1. Why do you want to join this company?
Add your answer
Q2. Why are you interested in customer service?
Add your answer
Q3. Tell me about yourself?
Add your answer
Q4. Do you know about BPO?
Ans. 
BPO stands for Business Process Outsourcing.
• BPO involves contracting out specific business functions to a third-party service provider.

• Common BPO services include customer support, accounting, and human resources.

• BPO can help companies save costs and improve efficiency.

• Examples of BPO companies include Accenture, IBM, and Infosys.
Answered by AI
Add your answer
Q5. Can you work under pressure?
Add your answer

Logical thinking and coding mcq which was moderate in difficulty

Hard with data structure concepts

Q1. What are the various sales methodoloiges you use to qualify a lead ?
Ans. 
I use various sales methodologies such as BANT, SPIN selling, and MEDDIC to qualify leads.
• BANT (Budget, Authority, Need, Timeline) - Assessing if the lead has the budget, authority, need, and timeline to make a purchase.

• SPIN Selling (Situation, Problem, Implication, Need-payoff) - Understanding the lead's situation, identifying their problems, exploring the implications, and presenting a need-payoff solution.

• MEDDIC (Me...read more
Answered by AI
View 1 more answer

Q1. What will you bring to the company as an employee ?
Ans. I will be an astute performer making sure I meet the sales targets and also ensuring the customer has a good onboarding experience.
Answered Anonymously
Add your answer

It's like very easy properly prepare for aptitude round

Q1. Tell about yourself
Add your answer

Q1. Please Tell me about yourself?
Add your answer
Q2. What's your salary expectation?
Add your answer

Good place to interview in the campus

Q1. What is binary search
Ans. 
Binary search is a search algorithm that finds the position of a target value within a sorted array.
• Binary search works by repeatedly dividing the search interval in half.

• It is more efficient than linear search for large arrays.

• Example: Searching for the number 7 in the array [1, 3, 5, 7, 9, 11] using binary search.
Answered by AI
Add your answer

Q1. Give intro of yourself?
Ans. 
I am a Customer Support Executive with excellent communication skills and a strong background in resolving customer issues.
• I have over 5 years of experience in customer support roles, where I have successfully handled a wide range of customer inquiries and complaints.

• I am skilled in active listening and problem-solving, which allows me to understand customer concerns and provide effective solutions.

• I am proficient in u...read more
Answered by AI
View 2 more answers
Q2. How to handle irritated user/ customer?
Ans. 
To handle an irritated user/customer, listen actively, empathize, apologize, offer a solution, and follow up.
• Listen actively to understand their concerns and frustrations.

• Empathize with their emotions and acknowledge their feelings.

• Apologize sincerely for any inconvenience caused.

• Offer a solution or alternative to address their issue.

• Follow up to ensure their satisfaction and resolve any remaining concerns.
Answered by AI
View 2 more answers

Q1. Email writing, Typing test, typing speed?
Add your answer
Q2. Comfortable to work in rotational shifts and week offs?
Ans. 
Yes
• I am comfortable working in rotational shifts and week offs.

• I understand the nature of the customer support role and the need for flexibility in working hours.

• I have previous experience working in similar shifts and have successfully managed my work-life balance.

• I am adaptable and can easily adjust my schedule to accommodate different shifts and days off.

• I believe that providing excellent customer support requires b...read more
Answered by AI
Add your answer
Q3. Comfortable working on weekend?
Ans. 
Yes, I am comfortable working on weekends.
• I understand the importance of providing support to customers even on weekends

• I am willing to adjust my schedule to accommodate weekend shifts

• I have previous experience working on weekends in a customer support role

• I believe in maintaining a good work-life balance and am willing to make the necessary sacrifices

• I am committed to providing excellent customer service, regardless o
Answered by AI
Add your answer