Everest Fleet Customer Support Executive Interview Questions and Answers

The type of vehicle refers to the make and model of the car the customer owns or is interested in purchasing.

• Ask the customer for the specific make and model of their vehicle

• Understand the customer's preferences and needs based on the type of vehicle they own or want to buy

• Use this information to tailor your customer service approach accordingly

Estimates for customised services in the automotive industry are based on the specific parts of cars needed for the customization.

• Estimates for customised services take into account the cost of individual parts needed for the customization.

• Factors such as the brand, model, and year of the car, as well as the specific customizations requested, influence the estimate.

• For example, customizing a car with high-end performan...read more

Mitochondria are organelles found in cells that generate energy for the cell's activities.

• Mitochondria are often referred to as the 'powerhouses' of the cell.

• They are responsible for producing adenosine triphosphate (ATP), which is the main source of energy for cellular processes.

• Mitochondria have their own DNA and can replicate independently within the cell.

• They play a crucial role in cellular respiration, converting ...read more

I am a customer-oriented individual with excellent communication skills and a passion for problem-solving.

• I have experience in customer service roles, where I have honed my ability to handle difficult situations with tact and diplomacy.

• I am a quick learner and am able to adapt to new situations and technologies easily.

• I am a team player and enjoy collaborating with colleagues to achieve common goals.

• In my free time, I ...read more

Customer support is important for ensuring customer satisfaction and loyalty.

• Customer support helps to resolve customer issues and concerns.

• It provides a platform for customers to voice their opinions and feedback.

• Good customer support can lead to increased customer loyalty and retention.

• It helps to build a positive brand image and reputation.

• Customer support can also provide valuable insights for improving products an

I will handle customers with patience, empathy, and effective communication.

• Listen actively to their concerns and needs

• Acknowledge their emotions and show empathy

• Provide clear and concise information and solutions

• Follow up to ensure their satisfaction

• Maintain a positive and professional attitude

• Handle difficult situations calmly and respectfully

Low pick up can be diagnosed by analyzing customer feedback, monitoring call volumes, and conducting surveys.

• Analyze customer feedback for complaints or issues related to low pick up rates.

• Monitor call volumes to identify any patterns or trends indicating low pick up.

• Conduct surveys to gather direct feedback from customers about their experiences with pick up rates.

Misfiring in an engine can lead to various problems affecting performance and efficiency.

• Decreased fuel efficiency

• Loss of power

• Engine vibration

• Increased emissions

• Potential damage to catalytic converter

I have 5 years of experience in the automobile sector, including customer service roles.

• Worked as a customer service representative at a car dealership for 3 years

• Handled customer inquiries, complaints, and warranty claims

• Knowledge of different automobile brands and models

• Assisted customers with scheduling service appointments and providing information on vehicle features

• Trained new customer service representatives on

I once handled a difficult customer complaint and turned it into a positive experience, resulting in a 5-star review.

• Successfully resolved a customer complaint

• Maintained a positive attitude throughout the interaction

• Offered a solution that exceeded the customer's expectations

• Resulted in a 5-star review for the company

The minimum average target of 99% is achievable with proper planning and execution.

• Setting clear goals and objectives

• Regular monitoring and analysis of performance

• Providing necessary training and resources to employees

• Implementing effective communication strategies

• Continuous improvement and adaptation to changing circumstances