ETOE Customer Service Associate Interview Questions and Answers

The pandemic has greatly impacted education worldwide.

• Schools and universities have had to switch to online learning, which has been challenging for both students and teachers.

• Many students have had to deal with distractions at home and lack of access to necessary technology.

• Exams and assessments have been affected, with some being cancelled or postponed.

• The pandemic has also highlighted existing inequalities in educat...read more

I would thank the customer for their positive feedback and ask if there is anything else I can assist them with.

• Express gratitude for their positive feedback

• Ask if there is anything else they need assistance with

• Offer additional help or resources if applicable

Empathy and effective communication are the key factors to have a good relationship with customers.

• Show empathy towards their concerns

• Listen actively and attentively

• Provide clear and concise information

• Be patient and understanding

• Offer solutions and follow up on their issues