Ellucian Higher Education Systems R&D Engineer Interview Questions and Answers

I am a Service Desk Engineer with 5 years of experience in providing technical support to end-users.

• I have a strong understanding of ITIL framework and incident management process

• I am proficient in troubleshooting hardware and software issues

• I have excellent communication and customer service skills

• I am experienced in using remote support tools such as TeamViewer and AnyDesk

• I have worked with various ticketing systems

I have experience in providing technical support and troubleshooting for various software and hardware issues.

• Worked as a Service Desk Engineer for 2 years at XYZ company

• Provided technical support to end-users for software and hardware issues

• Troubleshot and resolved issues related to operating systems, network connectivity, and peripherals

• Maintained accurate records of all support requests and resolutions

• Collaborated w...read more

Program to fill a closed loop (triangle) with color based on click location.

• Use a flood fill algorithm to color the region inside the triangle.

• Check if the click location is inside or outside the triangle using point-in-polygon algorithm.

• If clicked outside, color everything outside the triangle using a different color.

• Use the getcolor() and setcolor() APIs to interact with the pixel colors.

• Handle edge cases like overla