Ecom Express Operations Associate Interview Questions and Answers

Q1. What is PLC, Why we are using it
Ans. 
PLC stands for Programmable Logic Controller. It is used to automate industrial processes and control machinery.
• PLC is a digital computer used to control industrial processes and machinery

• It uses a programmable memory to store instructions and execute them

• PLCs are used in manufacturing, food processing, and other industries

• They can be programmed to perform complex tasks and monitor processes

• PLCs are reliable and can op...read more
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Q2. What SMPS is working
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I'm sorry, but I need more context to answer this question.
• Please provide more information about the context of the question.

• SMPS can refer to several things, such as Switched-Mode Power Supply or Society for Marketing Professional Services.

• Without more information, it is impossible to determine which SMPS is being referred to.
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Q1. What are your salary expectations?
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Q2. What is your family background?
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Q3. Share details of your previous job.
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Q4. Why should we hire you?
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Q5. Why are you looking for a change?
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Q6. Where do you see yourself in 5 years?
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Q7. What are your strengths and weaknesses?
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Q8. Tell me about yourself.
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Q1. CONFIDENCE, COMMUNICATION
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Q1. MS EXCEL, CRM OR DATA ENTRY KNOWLEDGE
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Q1. VENDOR AND CUSTOMER MANAGEMENT
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Q2. TEAM HANDLING, INVENTORY MANAGEMENT
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Q1. Tell me about yourself
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Q2. Your educational qualifications
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Q3. Tell me in detail about Outbound Process
Ans. 
Outbound process refers to the activities and strategies involved in reaching out to customers or clients proactively.
• Outbound process involves making outbound calls or sending outbound messages to customers.

• It is commonly used in sales and marketing to generate leads, make sales, or provide customer support.

• Outbound process may include cold calling, telemarketing, email campaigns, or direct mail.

• The goal of outbound p...read more
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Q4. Why do you want to leave your job
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Q5. Are you good at Mathematics
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Q6. 17*6 without calculator in 1 minute
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Q7. How to improve Fulfillment rate in orders
Ans. 
To improve fulfillment rate in orders, focus on optimizing inventory management, streamlining order processing, and enhancing communication with suppliers and customers.
• Implement a robust inventory management system to ensure accurate stock levels and prevent stockouts.

• Analyze historical data to forecast demand and adjust inventory levels accordingly.

• Streamline order processing by automating manual tasks and reducing o...read more
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Q1. About your previous experience
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Q2. About your salary expectation
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Q1. About your previous experience
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Q2. About your strength
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Q3. About your computer skills
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Tell him what you working in current profile and what you thinking about your daily routine follo up in interview, without fear, don't lie

Q1. Discuss only with your salary expectation and Company profile
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Q2. Year of experience and expecting salary
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Q3. Why releive previous Job,
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Q1. What about Your self?
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Q2. Can you describe your experience in handling customer queries and complaints?
Ans. 
I have extensive experience in handling customer queries and complaints, ensuring timely and satisfactory resolutions.
• Implemented a customer service training program for staff to effectively address customer concerns

• Utilized a CRM system to track and resolve customer issues in a timely manner

• Developed a feedback system to gather customer input and improve service quality

• Resolved a high-profile customer complaint by off...read more
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